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Ip Address Trouble With Ie And Firefox


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#1 girloveswaffles

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Posted 04 February 2008 - 07:06 PM

This problem just started today when i uninstalled my antivirus. I started up my computer, and opened IE. It said there was an error. I clicked the link on there to fix the problem, and it said that the problem was with my IP address. It fixed it itself, but this error comes up every time i open IE or Firefox after turning the computer on. It stays working as long as i dont turn it off, but then i have to fix it again each time i turn it on. Im not sure why this is, but i welcome any suggestions on how to fix this!

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#2 Tomo2

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Posted 04 February 2008 - 07:30 PM

Most people don't have a static IP soo...
Go to Control Panel -> Network Connections and select properties on your internet connection. In General tab look in the "This connection uses the following items" box and select Internet Protocol (TCP/IP) and make sure it has "Obtain IP address automatically" selected. (On a dial-up connection this is under the Networking tab.)

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#3 syunichi

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Posted 04 February 2008 - 07:31 PM

Can you tell us what does the error say in details? :thumbsup:
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#4 girloveswaffles

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Posted 05 February 2008 - 12:55 PM

Ok i went to my settings and it appears the automatic IP was already checked, so im not sure there.
Here is the error, its a generic IE error of course..

Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

Then it tells me that i can repair it. It was actually in windows live messenger that i found the error in IP. It said that it could not connect, so i clicked on "Troubleshoot". It has a list of things it checks and attempts to repair. The first thing it checks is the IP, which it found to have an error. It could not fix it.

#5 girloveswaffles

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Posted 05 February 2008 - 05:15 PM

Heres a diagnostic log given to me by IE.

Last diagnostic run time: 02/05/08 18:11:04 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 24.222.200.1
info This computer has the following IP address(es): 24.222.201.62
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 24.222.201.62



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info IrDA protocol is not found in Winsock catalog.
info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry PAV_LAYERED over [MSAFD Tcpip [TCP/IP]] -> MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry PAV_LAYERED over [MSAFD Tcpip [UDP/IP]] -> MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=Wireless Network Connection, Device=Atheros AR5005G Wireless Network Adapter, MediaType=LAN, SubMediaType=WIRELESS
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Ethernet connection selected
Network adapter status

info Network connection status: Disconnected
info Network adapter hardware problem: This device is disabled.
warn Network adapter status not healthy
action Automated repair: Enable network connection
action Enabling the network adapter
info Network adapter successfully enabled
info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.



It seems the errors are in the last part.. im not very good with this sort of thing, so i need suggestions!

#6 syunichi

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Posted 05 February 2008 - 09:21 PM

Thank you for the details.This is maybe a symptom of no connectivity. So how are you connected to the internet? Is it a automatic connectivity or manual connection ( this is where you connect it via a client on your pc ). What you can do is, if you are sure you are connected :

:flowers: Go to run> type cmd> type ping yahoo.com

If a "request timed out" error comes out, might be a no connection or wrong setting in I.P address.

If a "Ping request could not find host yahoo.com. Please check the name and try again.", 100% you are not connected to the internet or any network.

If there is a : "Request timed out" with a "Reply from 216.109.112.135: bytes=32 time=406ms TTL=50" shows...might be a high latency of the network. ( Slow connectivity, but there is connection )

Finally if it's a "Reply from 216.109.112.135: bytes=32 time=406ms TTL=50" all the way, then you are connected and something is bothering your I.E, like a proxy setting. So try a Mozilla Firefox to make sure it is.

So, I wish you good luck. :thumbsup: Have fun
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#7 girloveswaffles

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Posted 05 February 2008 - 09:33 PM

It came up as no connection!

""If a "request timed out" error comes out, might be a no connection or wrong setting in I.P address.""

Thats really odd. There is a connection, but it seems to want me to run the troubleshoot in order for it to connect. It just refuses to do it on its own like it used to. After i ran the troubleshoot, and i knew it was connected, i pinged that site and it showed the results properly.

Im not sure how to check the first thing you said about the auto or manual..

More suggestions please!

Edited by girloveswaffles, 05 February 2008 - 09:35 PM.


#8 syunichi

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Posted 05 February 2008 - 09:39 PM

Yes, but a connection only to another hardware ( ex. Modem/Router/Switch ) but not outside International Networks (Internet). Are you connected to a router/modem? Can you log in and make sure it is connected to the internet?
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#9 girloveswaffles

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Posted 05 February 2008 - 09:42 PM

I use a modem. How do i check that?

#10 syunichi

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Posted 05 February 2008 - 09:47 PM

What is the model of your modem/router and are you manually dialing it or letting the machine to do autodial for you? I believed that you are using broadband right? :thumbsup:
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#11 girloveswaffles

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Posted 05 February 2008 - 09:50 PM

Its a motorola modem.. and yes, broadband. Ive never had to do any sort of dialing, so im assuming its auto!

Edited by girloveswaffles, 05 February 2008 - 09:53 PM.


#12 syunichi

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Posted 05 February 2008 - 10:01 PM

Is it for 3G connection? Yes, it is also a broadband
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#13 girloveswaffles

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Posted 05 February 2008 - 10:05 PM

What does that mean? *very sorry!*

#14 syunichi

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Posted 05 February 2008 - 10:16 PM

Correct me if I am wrong, 3G or 3.5G is a connection via cellphones SIM-CARD. So normally the modem will be plug-in by USB or even PCMCIA port ( what is PCMCIA ) So, if possible try to get the model under the card or machine and the detailed name. Then, maybe we can aid you. :thumbsup:
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#15 girloveswaffles

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Posted 05 February 2008 - 10:18 PM

Ok it doesnt plug into either of those things. It plugs into what looks similar to a phone jack. Im not sure what its called so ill just discribe it as that xD

Motorola SURFboard
Model: SB5101

Edited by girloveswaffles, 05 February 2008 - 10:24 PM.





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