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Hijackthis Log: Please Help Diagnose


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#1 long_step

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Posted 04 February 2008 - 04:39 PM

IE popups are out of control.
IE is infected with something - it randomly pops windows, downloading videos, etc. It even starts when I didn't open IE myself.
I tried Ad-Aware, and Spybot S&D, rebooted but couldn't get rid of everything.
Thank you.
Here is the HijackThis log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:22, on 2008-02-04
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Webroot\Enterprise\CommAgent\CommAgent.exe
C:\Program Files\Webroot\Enterprise\Spy Sweeper\SpySweeper.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Webroot\Enterprise\Spy Sweeper\SpySweeperTray.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\Ad-Aware2007.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\croberts\Local Settings\Temporary Internet Files\Content.IE5\EXTVRPNM\stinger[1].exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://housecall65.trendmicro.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4A242B44-9161-4977-823E-F86111F5856B} - C:\WINDOWS\system32\jkkli.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Webroot Spy Sweeper, Enterprise Edition] C:\Program Files\Webroot\Enterprise\Spy Sweeper\SpySweeperTray.exe
O4 - HKLM\..\Run: [MMTray] "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingA2463] command /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKLM\..\RunOnce: [SpybotDeletingC9906] cmd /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB3074] command /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O4 - HKCU\..\RunOnce: [SpybotDeletingD4905] cmd /c del "C:\WINDOWS\system32\drivers\core.cache.dsk"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {00134F72-5284-44F7-95A8-52A619F70751} (ObjWinNTCheck Class) - https://adcserver:4343/officescan/console/C...ll/WinNTChk.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {35C3D91E-401A-4E45-88A5-F3B32CD72DF4} (Encrypt Class) - https://adcserver:4343/officescan/console/html/AtxEnc.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase4009.cab
O16 - DPF: {5EFE8CB1-D095-11D1-88FC-0080C859833B} (OfficeScan Corp Edition Web-Deployment ObjRemoveCtrl Class) - https://adcserver:4343/officescan/console/C.../RemoveCtrl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = artdisplayco.local
O17 - HKLM\Software\..\Telephony: DomainName = artdisplayco.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = artdisplayco.local
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: vhtitryy - vhtitryy.dll (file missing)
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: Webroot CommAgent Service (WebrootCommAgentService) - Webroot Software, Inc. - C:\Program Files\Webroot\Enterprise\CommAgent\CommAgent.exe
O23 - Service: Webroot SpySweeper Service (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Enterprise\Spy Sweeper\SpySweeper.exe

--
End of file - 9626 bytes

Edited by long_step, 04 February 2008 - 04:46 PM.


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#2 miekiemoes

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Posted 05 February 2008 - 04:21 PM

Hi,

An important question/note first...
I see the TrendMicro Officescan here... This one is in 90% of the cases installed an a company owned computer.
So in case you are posting a log from a Company owned computer... There are a few things that need attention first before we proceed with this..

* You must inform your Supervisor immediately.

This because of:
  • Most company machines are connected into a network at some time or other, and your infection may compromise the security of that network.
  • If sensitive material is compromised by an infection, your company could be held liable.
* Your Company must give permission for us to give you assistance.

This because of:
  • We are not here to replace your company's IT Department. If there's an IT Department, then they are responsible to deal with this.
  • There may be sensitive material on your computer that your company would not want revealed in an open forum.
Then, * Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

This includes installing the Windows XP Recovery Console in case you have not installed it yet.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 long_step

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Posted 06 February 2008 - 01:17 PM

Thank you for the detailed info. I am the IT. None of the scans worked. I have since backed up the data and reformatted, wiped the drive and reinstalled the OS and applications.
I did try the
Have a nice day.

#4 miekiemoes

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Posted 06 February 2008 - 01:23 PM

Combofix could deal with it though - but for that an extra script was needed to import into Combofix. That's why we always ask the Combofix logs.

In anyway, since you've reinstalled the OS - everything will be fixed now :blink:

Not sure if this is your computer, or belongs to one of the company - but in anyway, whoever was responsible for this infection, make sure he/she reads this page to prevent this in the future:
http://users.telenet.be/bluepatchy/miekiem...prevention.html

Happy Surfing again! :thumbsup:
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#5 miekiemoes

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Posted 17 February 2008 - 09:53 AM

Since this issue appears resolved ... this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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