If you don't know how to get to Windows update that leads me to believe that there's a strong possibility you could be infected. Do you have automatic updates turned on for your system? Do you have Service Pack 1 or 2 installed? Go to your start button and select All Programs. Up towards the top of the menu should be a windows update entry or use this linkhttp://www.update.microsoft.com
If this has never been done, it could take some time. Some updates have to install separately
It would take some time, but because you use banking and other secure sites, I strongly recommend you read the Highjack This preparation guide
and submit a HJT log for review by one of our members
why won't my laptop work?
Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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