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Dr Web


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14 replies to this topic

#1 Jak Spade

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Posted 01 February 2008 - 01:45 AM

Hi. I am finding it impossible to get updates for the Dr Web AV scanner. In the past, it has offered updates each time I open the application but now if I try to manually update, an error message appears. Any ideas?

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#2 Orange Blossom

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Posted 01 February 2008 - 10:56 PM

Can you please tell us what the error message says? That will help us pinpoint the problem.

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#3 Jak Spade

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Posted 03 February 2008 - 12:02 AM

The message is as follows:

Errors encountered while performing the operation. Look at the information window for more details.

Another window appears headed WinRAR self extracting archive containing a list of files, one of which is highlighted:

cannot open dwebio16.dll

#4 usasma

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Posted 03 February 2008 - 06:57 AM

I would think that the problem would be either a problem with the Dr.Web application or with the download itself.

Have you scanned for the presence of an infection (which may have bypassed your protection)?

Here's a couple of free, online scans to try:
http://safety.live.com (requires IE)
http://housecall.trendmicro.com

If you do find an infection, I'd suggest posting here for more assistance: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
If no infections are found, post back here for some more advice.
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#5 Jak Spade

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Posted 04 February 2008 - 03:08 AM

Thanks for your reply. Yes, I have scanned using SAS and Spybot but nothing untoward has been detected. I tried removing Dr Web and reinstalling it to no avail.
It is particularly annoying because I use it on a regular basis.

#6 quietman7

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Posted 04 February 2008 - 08:34 AM

Dr. Web Anti-virus users should check with Dr.Web Customer Support Center. I can only find a couple reports of therse error message at other forums but no solution was given. The vendor needs to know so they can investigate and correct.
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#7 Jak Spade

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Posted 05 February 2008 - 02:14 AM

Thanks for the help. I'll see what they have to say.

#8 quietman7

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Posted 05 February 2008 - 08:26 AM

Please let us know when they respond.
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#9 Jak Spade

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Posted 06 February 2008 - 01:56 AM

Ok, will do.

#10 DaChew

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Posted 06 February 2008 - 01:06 PM

dr web seems to have discontinued the free program and substituted a 30 day trial

I could not get it to install without being connected to the web and it downloading a registration

That was my main use for the program
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#11 Jak Spade

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Posted 08 February 2008 - 10:02 PM

I tried to register with the Dr Web forums, but I've yet to receive a confirmatory email from them. I see from a previous post that the free scanner is no longer free and even though it is good, I'm not sure I'd want to pay for it.

#12 DaChew

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Posted 08 February 2008 - 10:08 PM

Once I got my problem computer on the internet(had to install superantispyware from a usb drive and then scan and fix),
I could install the 30 day trial of drwebcureit, it like trojanhunter, is a good program and probably worth the money.

A fully functional 30 day trial sure beats the heck out of panda's online scan that wanted me to pay 13$ for 6 months to fix 3 tracking cookies.
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#13 quietman7

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Posted 11 February 2008 - 02:02 PM

I could install the 30 day trial of drwebcureit...

Easy to use FREE curing utility to clean your computer...Dr.Web CureIt! detects and removes...When being scanned, infected files are cured, incurable files are moved to the quarantine directory. When the scanning is finished, the log file and the quarantine are not deleted....

http://www.freedrweb.com/cureit/

I see no mention that Dr.WebCureIt is a 30 day trial.
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#14 DaChew

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Posted 11 February 2008 - 02:14 PM

drweb-444-win-en.exe


I downloaded the wrong version

mystery solved, runs as a demo 30 day
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#15 quietman7

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Posted 11 February 2008 - 02:17 PM

I had a hunch that was the case.
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