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Help required please


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8 replies to this topic

#1 ausman

ausman

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  • 12 posts
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  • Local time:11:15 PM

Posted 07 March 2005 - 06:46 PM

Hi

Machine running Win XP pro.

Iíve been having trouble for months now with deleted email messages and deleted mailboxes re-appearing. The messages will re-appear as normal or corrupted. My email software is Pocomail. Poco support has not been able to come up with an answer. I even completely un-installed and re-installed Poco, however this did not solve the problem.

I was hit with a browser hijack and a virus around the same time this all started, cannot remember the name of them, however I thought I removed them successfully. My virus program, ad-ware, spybot & pest control do not show up any problem.

I think there must be something hidden somewhere causing the problem. Have run Hijackthis and the log files are supplied and would appreciate it if they could be examined to see if there is something hidden.

Would appreciate any help to kill this pesky thing. :thumbsup:

ausman

-------------------------------------------------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 10:17:25 AM, on 8/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\VCOM\AutoSave\AutoSave.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\j2 Messenger\HotTray.exe
C:\Program Files\j2 Messenger\Dllcmd32.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Folder Lock\Folder Lock.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Hijackthis\Extracted Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iprimus.com.au
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/...://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
O4 - HKLM\..\Run: [AutoSave] "C:\Program Files\VCOM\AutoSave\AutoSave.exe" /Autorun
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: j2 Tray Menu.lnk = C:\Program Files\j2 Messenger\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\j2 Messenger\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {0594AF7E-573B-40DF-8165-E47AB2EAEFE8} - http://akamai.downloadv3.com/binaries/P2EC..._1018_EN_XP.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {469C7080-8EC8-43A6-AD97-45848113743C} - http://akamai.downloadv3.com/binaries/IA/nethv32_EN_XP.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-12.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup144.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2622.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Fix-It Task Manager - V Communications, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe.

----------------------------------------------------------------------------------------------

Have also supplied Hijackthis startup list:-

StartupList report, 8/03/2005, 10:18:21 AM
StartupList version: 1.52.2
Started from : C:\Hijackthis\Extracted Hijackthis\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\VCOM\AutoSave\AutoSave.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\j2 Messenger\HotTray.exe
C:\Program Files\j2 Messenger\Dllcmd32.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Folder Lock\Folder Lock.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Hijackthis\Extracted Hijackthis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
j2 Tray Menu.lnk = C:\Program Files\j2 Messenger\HotTray.exe
Live Menu.lnk = C:\Program Files\j2 Messenger\Dllcmd32.exe
Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SoundMan = SOUNDMAN.EXE
ATIPTA = C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
LVCOMS = C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
PrinTray = C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
Fix-It AV = C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe
NeroFilterCheck = C:\WINDOWS\system32\NeroCheck.exe
InCD = C:\Program Files\Ahead\InCD\InCD.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
Lexmark X5100 Series = "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
AutoSave = "C:\Program Files\VCOM\AutoSave\AutoSave.exe" /Autorun
DU Meter = C:\Program Files\DU Meter\DUMeter.exe
PPMemCheck = c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
CookiePatrol = c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
Zone Labs Client = "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ctfmon.exe = C:\WINDOWS\System32\ctfmon.exe

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}

--------------------------------------------------

Enumerating Task Scheduler jobs:

BackToZIP.job

--------------------------------------------------

Enumerating Download Program Files:

[ppctlcab]
CODEBASE = http://69.44.122.156/scanner/ppctlcab.cab
OSD = C:\WINDOWS\Downloaded Program Files\OSD406.OSD

[{0594AF7E-573B-40DF-8165-E47AB2EAEFE8}]
CODEBASE = http://akamai.downloadv3.com/binaries/P2EC..._1018_EN_XP.cab

[ICSScannerLight Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ICSScannerLight.dll
CODEBASE = http://download.zonelabs.com/bin/free/cm/ICSCM.cab

[PPSDKActiveXScanner.MainScreen]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\PPSDKActiveXScanner.ocx
CODEBASE = http://69.44.122.156/scanner/axscanner.cab

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\yinsthelper.dll
CODEBASE = http://download.yahoo.com/dl/installs/yinst0401.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINDOWS\opuc.dll
CODEBASE = http://office.microsoft.com/officeupdate/content/opuc.cab

[{469C7080-8EC8-43A6-AD97-45848113743C}]
CODEBASE = http://akamai.downloadv3.com/binaries/IA/nethv32_EN_XP.cab

[EPUImageControl Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\EPUWALcontrol.dll
CODEBASE = http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-12.cab

[MSN File Upload Control]
InProcServer32 = C:\WINDOWS\DOWNLO~1\MsnUpld.dll
CODEBASE = http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab

[Update Class]
InProcServer32 = C:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/...8061.7700925926

[YahooYMailTo Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ymmapi.dll
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll

[Symantec RuFSI Registry Information Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\rufsi.dll
CODEBASE = http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab

[MSN Photo Upload Tool]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MsnPUpld.dll
CODEBASE = http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab

[ActiveDataInfo Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\SymAData.dll
CODEBASE = https://www-secure.symantec.com/techsupp/ac...ta/SymAData.dll

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/shockwa...ash/swflash.cab

[ActiveDataObj Class]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\ActiveData.dll
CODEBASE = https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab

[{E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD}]
CODEBASE = http://download.abacast.com/download/files/abasetup144.cab

[MsnMusicAx Class]
InProcServer32 = C:\Progra~1\MsnMusic\4226092\msnmusax.ocx
CODEBASE = http://entimg.msn.com/client/msnmusax2622.cab

[MSN Chat Control 4.5]
InProcServer32 = C:\WINDOWS\Downloaded Program Files\MSNChat45.ocx
CODEBASE = http://chat.msn.com/bin/msnchat45.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 8,502 bytes
Report generated in 0.047 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
[SIZE=7]

BC AdBot (Login to Remove)

 


#2 penmore

penmore

    Malware Sniffer


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  • Location:West Coast of Scotland
  • Local time:05:15 AM

Posted 08 March 2005 - 03:11 PM

Hi ausman,

Let's try cleaning a few things from your log and see how your machine is running after that:

#3 ausman

ausman
  • Topic Starter

  • Members
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  • Local time:11:15 PM

Posted 09 March 2005 - 03:29 AM

Hi Penmore

Thank you for your response.

Have carried out the cleaning process as directed. Pocomail is still acting up - delated messages re-appear after deletion and compression of mailboxes, everything else seems to be working ok.

A copy of the new Hijackthis log is supplied.


ausman

......................................................................................................................

Logfile of HijackThis v1.99.1
Scan saved at 7:23:19 PM, on 9/03/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Ati2evxx.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\VCOM\AutoSave\AutoSave.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\j2 Messenger\HotTray.exe
C:\Program Files\j2 Messenger\Dllcmd32.exe
C:\Program Files\Microsoft Office\Office10\msoffice.exe
C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
C:\Hijackthis\Extracted Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.iprimus.com.au
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [Fix-It AV] C:\PROGRA~1\VCOM\Fix-It\MemCheck.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
O4 - HKLM\..\Run: [AutoSave] "C:\Program Files\VCOM\AutoSave\AutoSave.exe" /Autorun
O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: j2 Tray Menu.lnk = C:\Program Files\j2 Messenger\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\j2 Messenger\Dllcmd32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\PROGRA~1\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: ppctlcab - http://69.44.122.156/scanner/ppctlcab.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://69.44.122.156/scanner/axscanner.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-12.cab
O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.groups.msn.com/controls/FileUC/MsnUpld.cab
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/.../ymmapi_416.dll
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/ac...ta/SymAData.dll
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/ac.../ActiveData.cab
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup144.cab
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} (MsnMusicAx Class) - http://entimg.msn.com/client/msnmusax2622.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Fix-It Task Manager - V Communications, Inc. - C:\PROGRA~1\VCOM\Fix-It\mxtask.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#4 ausman

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Posted 09 March 2005 - 03:39 AM

Hi again Penmore

Further to my last response, I have just noted that Symantec appears in the Highjackthis log. Not sure if this is significant or not but I uninstalled Symantec System Works from my computer a long time ago because it was causing problems with virus scanning email just couldn't get it to work properly, I switched to V-Com Fix-it for my virus software. Could there be a conflict there somewhere?

ausman

#5 penmore

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Posted 09 March 2005 - 09:23 AM

Hi ausman,

Looking at your most recent log I would perhaps suggest that your eFax software could be causing the problem. Can I suggest that you investigate how disable or remove it in this website: http://www.efax.com/en/efax/twa/page/help If you choose eFax Messenger in the Product box and removing in the Search Text box and click Search, it should give you information about that. The two entries in your log that refer to eFax are:O4 - Global Startup: j2 Tray Menu.lnk = C:\Program Files\j2 Messenger\HotTray.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\j2 Messenger\Dllcmd32.exe
You should be aware that Messenger Plus is known to install spyware and we normally recommend its removal for this reason.

The Symantec entries that appear in the log (O16's) are unlikely to be causing any conflict and being that you are no longer using the product then they can be removed.

If you want remove/disable the efax software and then check the running of your Pocomail and then post back here with the results and a new HijackThis log I will give you the final instructions to clean the items we have discussed.

#6 ausman

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Posted 09 March 2005 - 11:03 PM

Hi Penmore

Thanks once again for your response.

I am ready to remove J2 Messenger from my machine. I take it that eFax Messenger and J2 Messenger are the same thing?

My J2 Messeneger is used to open faxes and voice messages sent from J2 Communications to my email account. If I remove J2 messenger I will have to find another Tif viewer (fax). I have associated the gsm voice mail files with Quicktime they work fine. I do not use J2 Messenger to sent faxes.

Before I do the deed and remove J2 Messenger are you reasonable sure that it could be causing the problem with my Poco email. If it turns out that it's not the problem I guess I can re-install it.

Thanks again - really want to get to the bottom of the problem it has been going on for far too long now - months in fact. :thumbsup:

ausman

#7 penmore

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Posted 10 March 2005 - 03:47 AM

Hi ausman,

I cannot be absolutely certain what is causing your problems with Pocomail. Unfortunately it is going to be a case of trial and error and thinking back to what you have installed/changed since the Pocomail was working correctly. Your log looks clean to me and we can reasonably assume that it isn't malware that is causing the problems.

Your J2 Messeneger is running at Startup so you could disable it through MSconfig - Start >>> Run >>> type MSconfig and press return >>> Go to the Startup tab and untick the entries for J2 Messenger (so they don't run at startup) >>> Click OK >>> Reboot your machine and try the Pocomail. If that doesn't fix the problem then you can reinstate them by ticking the boxes in MSconfig, OKing and rebooting your machine.

Failing that fixing the problem then I would go to the PocoSystems Home site and email them outlining the problem and what you have done so far and ask if they have any suggestions. You could also try the BleepingComputer Email Forum and ask if any members are using Procomail and are having problems similar to yours.

Since your log is clean I have included my complete set of suggestions for the best prevention measures. Please take the time to review the list and implement any of the software or settings that you don't have already.

If you don't manage to solve the problem with the above suggestions then please feel free to post back here and I will try to help you further.
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point. You can find instructions on how to enable and reenable system restore here:Renable system restore with instructions from tutorial above.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
    See this link for a listing of some online & their stand-alone antivirus programs:Virus, Spyware, and Malware Protection and Removal Resources
  • Update your AntiVirus Software - It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
    For a tutorial on Firewalls and a listing of some available ones see the link below:Understanding and Using Firewalls
  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windows Update Site regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
    A tutorial on installing & using this product can be found here:Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
  • Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
    A tutorial on installing & using this product can be found here:Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
    A tutorial on installing & using this product can be found here:Using SpywareBlaster to protect your computer from Spyware and Malware
  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

#8 ausman

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Posted 14 March 2005 - 06:12 PM

Hi Penmore

Thanks again for you last response.

I have updated all my preventative measures and updated WinXP.

As previously mentioned I have been onto Poco support on a number of occasions - they are puzzled at what is going on but as yet have been unable to solve the problem, it seems that I have the dubious honour of being the first one to have this happen (well, that is the first one they know about).

I have posted a topic in the email discussion as you suggested - will see what responses I get. Will keep you posted.

Thanks again

ausman

#9 penmore

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Posted 15 March 2005 - 02:30 PM

Hi ausman,


Since your HijackThis problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the URL address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.


I have posted in reply to your request in the Email/Browser threads.




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