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Infected With Trojan Called Obfus.6.gen And Cid Pop-ups


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#1 WHSKY8

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Posted 31 January 2008 - 08:49 AM

Hello,

My wifes computer is infected with a trojan named obfus.6.Gen and CiD pop-ups, I need your help.

I have been trying to remove CiD pop-ups for some time now. I have scanned my computer with the following:

Ad-Aware 2007: Scanned several times and removed all the items that were in the privacy objects tab, rebooted and scanned again and came up with zero problems.

Spybot: I have scanned with spy-bot and fixed everything so I thought, every scan keeps popping up with Microsoft WindowsSecurityCenter_disabled, I click on the box, run fix it, itshows that it has been fixed. I run a scan again after a restart and it shows the same problem.

I still get pop-ups, I have looked in Add/Remove programs and noticed that I have CiD Helper, I'm skeptical about removing it because it ask if I'm human and to input a code, I don't know if this is a trick or not.

SUPERAntiSpyware: I downloaded it and performed a scan, I was able to fix the cookies on the PC and performed another scan that came up clean.

BitDefender: I downloaded it and it has so far defended the PC from Trojan attacks, pop-ups are still there. It has found 120 issues that are password protected items and says it can't be fixed. It has also found the Trojan.Obfus.6.Gen.
I need help in removing the trojan and getting rid of the pop-ups and CiD helper. I also have another computer that is infected DCad pop-ups and I think I have a virus on it, however I am trying to get this one fix first.

Please help!!!!!
WHSKY8

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#2 quietman7

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Posted 31 January 2008 - 12:50 PM

Please uninstall any of the following program(s) using Add/Remove Programs if they are present. They are often bundled with the malware causing your problems. To do this, go to Start > Settings > Control Panel and double-click on Add/Remove Programs. From within Add/Remove Programs highlight each one and select Remove.
Netpumper
BitRoll
Bitgrabber
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Zone Media


If none of these programs were listed, then continue with the next step.
If you removed any of these programs, reboot before continuing.


Please download the
Lop uninstaller and save to your desktop.
alternate download
  • Double-click on uninstall.exe.
  • Click Ok, the Ok again.
  • Type the number you see on the "verification" screen and click Uninstall.
  • You will be asked to "Please close all browser windows and Explorer folders...". Click Ok.
  • Restart your computer when done.
Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.

Launch SUPERAntispyware.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 WHSKY8

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Posted 31 January 2008 - 02:46 PM

Hi Quietman7,

I removed the CiD Helper and rebooted computer. I clicked on the Lop Uninstaller and I get amessage from Norton that an attempt to attack my computer has been blocked therefore not allowing me to access the web page with either link. I clicked on Norton Antivirus to allow it to go thru,when I click on either of the 2 links. I get an security alert telling me that my current settings do not allow this file to be downloaded when I click on the Lop Uninstaller link. When I click on the alternate download I get thru to save however, BitDefender stops it and tells me that it has blocked a virus attack on the computer. Virus name: adware.Lop.AG. I am trying to keep from downloading a virus onto the computer since I already have a Trojan virus on it and it has caused enough problems.

Is this a bad link you have sent me to? Is there a mistake in the link? Any suggestions on what to do next?

Thank you for the help you have giving me this far, I look forward to your reply to my current delima.

WHSKY8

#4 quietman7

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Posted 31 January 2008 - 02:59 PM

Some anit-virus and anti-malware scanners may detect the uninstaller as malware. This is common with programs created to remove certain infections. You will have to let your anti-virus allow the file to download and run. When it has finished, you can allow your security programs to remove the uninstaller.

Norton Antivirus to allow it to go thru, BitDefender stops it .

Using more that one anti-virus program is not advisable even if your using one of them as a stand-alone on demand scanner. Even when one of them is disabled, it can affect the other. Issues can arise when the active anti-virus detects the non-active one's definitions or quarantined files. Further, dual installation is not always possible because some anti-virus programs will detect the presence of others and may insist they be removed prior to installation.

The primary concern with using more than one anti-virus program is due to conflicts that can arise when both are running in real-time mode simultaneously. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.

Each anti-virus will often interpret the activity of the other as a virus and there is a greater chance of them alerting you to a "False Positive". If one finds a virus and then the other also finds the same virus, both programs will be competing over exclusive rights on dealing with that virus. Each anti-virus will attempt to remove the offending file and quarantine it. If one finds and quarantines the file before the other one does, then you encounter the problem of both wanting to scan each other's zipped or archived files and each reporting the other's quarantined contents. This can lead to a repetitive cycle of endless alerts that continually warn you that a virus has been found when that is not the case.

Anti-virus scanners use virus definitions to check for viruses and these can include a fragment of the virus code which may be recognised by other anti-virus programs as the virus itself. Because of this, most anti-virus programs encrypt their definitions so that they do not trigger a false alarm when scanned by other security programs. However, some anti-virus vendors do not encrypt their definitions and will trigger false alarms if used while another resident anti-virus program is active.

To avoid these problems, use only one anti-virus solution. Deciding which one to remove is your choice. Be aware that you may lose your subscription to that anti-virus program's virus definitions once you uninstall that software.

Edited by quietman7, 31 January 2008 - 03:00 PM.

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#5 WHSKY8

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Posted 05 March 2008 - 07:21 AM

Quietman7,

First let me apologize for taking sooo long to reply and giving thanks to you for your help. I have been away on a business trip and just recently returned. Again thanks for all of your help and my apologies for taking such a long time to say it...

WHSKY8

#6 quietman7

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Posted 05 March 2008 - 10:01 AM

Your welcome.

Is the issue resolved? Are there any more signs of infection?
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#7 WHSKY8

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Posted 17 March 2008 - 07:36 AM

Issue is resolved, no more pop-ups and the Trojan has been taken care of. I had to disable and uninstall Bit Defender only because I have a current subscription of Norton Systems on my computer and the two had conflict like you had stated they might. Thanks again for all your help.

WHSKY8

#8 quietman7

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Posted 17 March 2008 - 09:25 AM

Your welcome.

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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