Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Before You Post About A Problem


  • This topic is locked This topic is locked
No replies to this topic

#1 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 24,683 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:21 PM

Posted 31 January 2008 - 08:03 AM

EEK! I have a problem and need help FAST!!!!!!

We all have had a computer problem or question suddenly rear its ugly head and then run to post in a forum for help from other members. A few guidelines to remember before posting will make getting help easier and faster.

1. Using a topic title that explains the problem you are having, rather than "HELP!!!!" will guide those with expertise in that area (or later, other members having a similar problem) to find your post. Members who want to help generally browse the posts in their spare time by topic titles, and are more likely to respond to a specific topic rather than waste time discovering what you are writing about or looking for a new post in an existing thread.

2. Explain your question or problem with as many details as necessary, and always mention the version of Windows Vista and the application you are using. If there are error messages, write them EXACTLY as they appear. Try to include what you were doing when the problem occurred, and whether you made any system changes or new installations before the problem happened. Remember that, in some instances, someone trying to help you might want to replicate your problem on his own computer, or to open the application you are having problems with. Again, the problem you are having may turn out to be a symptom of something different; a complete description of the problem will often help identify those cases.

3. Include any steps you have taken already. This saves the time involved in asking you to take actions you have already done, or to suggest steps you may already have tried.

4. When you post, it makes sense to follow the rule: one problem, one post. The more problems you include in one post, the more likely the chance one or more of them will get lost or unanswered, especially if the problems require different areas of knowledge. Letting different kinds of problems be answered by members with different areas of expertise will be quicker and probably result in better responses.

5. Double check the information you are supplying. For example, the omission of one letter, or a typo, in talking about an .exe file or a program name can make a major difference resulting in time-wasting confusion or incorrect help.

6. Lastly, before hitting that POST button, take the time to read what you are posting from the point of view of someone trying to help and ask yourself, "is this as clear as I can make it?" When your problem is resolved, remember to add a final reply letting everyone know what worked; this effectively closes the thread as well as validates the solution offered.

Edited by usasma, 31 January 2008 - 08:07 AM.
Blatantly stolen from the same thread in the XP forum

- John  (my website: http://www.carrona.org/ )
**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message.

 

My eye problems have lessened and I'm able to post/respond without too much difficulty. (05 Sep 2017)
FYI - I am completely blind in the right eye and ~30% blind in the left eye.

If the eye problems come on suddenly, I may not be able to respond.
If that's the case and help is needed, please PM a staff member for assistance.


BC AdBot (Login to Remove)

 


m



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users