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Ie7 Can't Be Uninstalled


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#1 donnar

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Posted 30 January 2008 - 12:10 PM

Dell Dimension 8200 running winXP Home 2002 w/SP2, P4 2.0 ghz, 512 megs ram

User was having multiple problems, read that he could uninstall IE7 from Add/Remove, so did so. No IE6 showed up on Restart. Reinstall of IE 6 reports newer version present. Reinstall of IE7 reports installation failed, no reason given.

All above was done as Administrator and NO antivirus or antispy software running.

Now I have the computer and have been asked to fix it! Suspect something of IE7 remains in Registry. While I feel comfortable following instruction in Registry, don't have the knowledge of where to look or what to do when I find it.

Any help here would be greatly appreciated. I don't care what version of IE we end up with, just something! Am using Firefox successfully, but would like to access Windows Update site and it requires IE.

Thanks,

donnar

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#2 AgentMES

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Posted 30 January 2008 - 12:33 PM

What kind of trouble was the user having before he uninstalled IE7?

#3 donnar

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Posted 30 January 2008 - 12:39 PM

Unable to access various control panels, blank windows and such. Attempting to access Users & Groups yielded and endless stack of blank script error windows. Attempting to access the Help & Support area yielded nothing. No way could he get to Windows Update, even online. All those issues are now gone, everything non-internet is working fine. Just have no browser and although we can get to Windows Update via Help & Support, and error says unable to display page with a number 0X80072EE7.

I can provided a log of the failed attempt to reinstall IE7 if that would help.

donnar

#4 TMacK

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Posted 30 January 2008 - 12:49 PM

Here are a few items that should provide some help.

Uninstalling IE 7 (which usually automatically returns you to IE6)

M$ KB How to uninstall Internet Explorer 7
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

#5 donnar

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Posted 30 January 2008 - 01:30 PM

Have been through those procedures, but checked them out again carefully. They all assume that I have an IE7 folder that contains an uninstall.exe file. I do not. I DO have hidden files showing, but IE7 folder was evidently removed during the Add/Remove uninstall. The only instances of IE7 left on the computer appear to be in the Registry, but I don't know what to do about them.

I'm afraid if I attempt the Recovery Console that will also fail, as it states "If Internet Explorer 7 cannot be uninstalled, but if the Windows\ie7\Spuninst folder exists".

thanks,
donnar

#6 donnar

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Posted 30 January 2008 - 07:31 PM

So, I'm back in IE6, and here's how I did it (I wouldn't necessarily advise this!). I have another computer running the same OS and with IE7 working fine. I found that folder with the uninstall file in it and copied it to the "broken" computer, in the same location, the ran the uninstall routine using %windir%\ie7\spuninst\spuinst.exe

The whole uninstall process went smoothly. Per instructions I had seen elsewhere, I restarted twice before checking, then found IE icon on my desktop, clicked and it opened at IE6. Great!

Still not back to 100%. Trying to access Microsoft update fails with error #0x80072ee7. As per Microsoft advice, hecked the host file, but it appears to be fine.

Any ideas? Thanks for the help so far.

donnar

#7 TMacK

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Posted 31 January 2008 - 12:53 AM

Good to hear you were able to uninstall IE7. :thumbsup:

Please check out this article: Error Mesage Detail.
Although it also provides instructions to edit the hosts file, there are a few links at the bottom of the page for solutions that may be helpful.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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