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Cannot Unhide My Hideen File


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7 replies to this topic

#1 Raydric

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Posted 30 January 2008 - 11:19 AM

When I open 'My Computer' and click on "Tools>Folder Options>View>Show hidden files and folders" and then click on 'Apply' and 'ok', the hidden folders remain hidden. When I go back to "Folder Options>View" i see that the option is switched back to 'Do not show hidden files and folders'. This happens every time I try to unhide my hidden files.

Edited by Raydric, 30 January 2008 - 11:21 AM.


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#2 Orange Blossom

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Posted 31 January 2008 - 01:01 AM

Hello Raydric and welcome to BC :flowers:

To help us pinpoint what the problem might be and to assist you, I'm going to ask some questions:

Are you experiencing any other issues with your computer?

What is your operating system: Windows XP, Vista etc.?

How recently did this problem occur?

Do you remember what you were doing just before you had this problem?

Orange Blossom :thumbsup:
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#3 Raydric

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Posted 31 January 2008 - 08:46 AM

Hi, thank for the reply.

I am using Window XP serv.pack 2 now. And there is no other problem except cannot unhide my hidden files.

I read from some articles that said it might be somekind of malware or spyware. And I run through the virus scan by McAfee AV, yet it can't detect any problems.

It was just happaned few days ago and I doubt that my friends spread this malware/spyware throughout her pendrive.

Thanks for helping :thumbsup:

#4 Orange Blossom

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Posted 31 January 2008 - 10:08 PM

Antivirus programs won't necessarily detect or remove spyware or malware. At this point, I would suggest scanning with SUPERAntiSpyware in safe mode. Because fewer processes are running in safe mode, security programs can often find and get rid of malicious files that they might not detect in normal mode.

Download and install SUPERAntiSpyware free found here: http://www.superantispyware.com/superantis...efreevspro.html

Be sure to click on the download button to the left, not on the free trial download on the right.

Install it and double-click the icon on your desktop to run it.
It will ask if you want to update the program definitions, click Yes.
Under Configuration and Preferences, click the Preferences button.
Click the Scanning Control tab.
Under Scanner Options make sure the following are checked:
o Close browsers before scanning
o Scan for tracking cookies
o Terminate memory threats before quarantining.
o Please leave the others unchecked.
o Click the Close button to leave the control center screen.
On the main screen, under Scan for Harmful Software click Scan your computer.
On the left check C:\Fixed Drive.
On the right, under Complete Scan, choose Perform Complete Scan.
Click Next to start the scan. Please be patient while it scans your computer.
After the scan is complete a summary box will appear. Click OK.
Make sure everything in the white box has a check next to it, then click Next.
It will quarantine what it found and if it asks if you want to reboot, click Yes.
To retrieve the removal information for me please do the following:
o After reboot, double-click the SUPERAntispyware icon on your desktop.
o Click Preferences. Click the Statistics/Logs tab.
o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
o It will open in your default text editor (such as Notepad/Wordpad).
o Please highlight everything in the notepad, then right-click and choose copy.
Click close and close again to exit the program.

Please post the log in your next reply.

Orange Blossom :thumbsup:
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#5 Raydric

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Posted 01 February 2008 - 04:46 AM

I did everything as u told but unfortunately SUPERAntiSpyware found nothing also in safe mode :thumbsup:

But I found out that there is another problem, everytime I open C or D drive, McAfee AV sure will pop out a message that my computer infested by VAnti.sys (Trojan). and the locations are C:\Documents and Settings\ian\Local Settings\Temp\2.sys and C:\WINDOWS\system32\wincab.sys.

Even though it showed the virus had been removed, but each time I open the C or D drive, same messages will pop out and informed me that my computer was infested by same virus.

I look into the locations, but yet I cant find the infested files. It showed that no such files exist.

I am wondering is this the main problem that caused I can't unhide my hidden files?

Edited by Raydric, 01 February 2008 - 04:50 AM.


#6 Orange Blossom

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Posted 02 February 2008 - 12:19 AM

Hello Raydric,

I hate to be the bearer of bad tidings, but according to my research VAnti.sys is related to a very bad rootkit.

At this point the safest and most secure thing to do is to reformat the computer. This is because rootkits are very sneaky and make many registry changes that can be almost impossible to find and correct. Even if the rootkit is found and removed, the system may still be compromised without a reformat and clean install. Any programs and updates that you have installed will need to be reinstalled, and any files that you have saved will need to be backed up as they will be gone from the computer after the reinstall. The files should be scanned before putting them back onto the computer.

As an additional precaution, I strongly advise changing all passwords using a clean and secure computer as they may have been compromised. If you have done any online banking etc. contact all the places where you hold accounts and tell them you might have been the victim of identity theft. It would be best to close the accounts in question and open new ones. I know it is a hassle, but I think it is better to be safe than sorry.

If you need help with the reinstallation, please post a new topic in the Windows XP forum. They will need to know the make and model of your computer as different computers have varying reinstallation methods. You may wish to include a link to this thread.

Orange Blossom :thumbsup:
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#7 Raydric

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Posted 02 February 2008 - 01:52 AM

Thanks Orange Blossom :thumbsup:

I had reformated my computer. Thank you for the advices and helps for my case.


- Closed -

Edited by Raydric, 02 February 2008 - 01:54 AM.


#8 quietman7

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Posted 02 February 2008 - 09:57 AM

That's the decision I would have made if this were my system.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1".
"Hardening Windows Security - Part 2".
"IE Recommended Minimal Security Settings".
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