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Hijackthis Log: Please Help Diagnose


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1 reply to this topic

#1 lukeman3000

lukeman3000

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Posted 30 January 2008 - 11:17 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:08:51 AM, on 1/30/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\jxwqguhc.exe
C:\WINDOWS\system32\svcd\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\system32\RegSrvc.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\1XConfig.exe
C:\Program Files\Trend Micro\OfficeScan Client\ofcdog.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
C:\WINDOWS\mrofinu572.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Web Buying\v1.8.8\webbuying.exe
C:\Program Files\Dot1XCfg\Dot1XCfg.exe
C:\Program Files\Router\Router.exe
C:\WINDOWS\YSTEM~1\msiexec.exe
C:\Program Files\?racle\l?gonui.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntupd.exe
C:\Documents and Settings\joe\Desktop\HiJackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZCfgSvc.exe] C:\WINDOWS\system32\ZCfgSvc.exe
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu572.exe 61A847B5BBF728173599284503996897C881250221C8670836AC4FA7C8833201749139
O4 - HKLM\..\Run: [848080af] rundll32.exe "C:\WINDOWS\system32\kjgqddmp.dll",b
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WebBuying] C:\Program Files\Web Buying\v1.8.8\webbuying.exe
O4 - HKCU\..\Run: [Dot1XCfg] C:\Program Files\Dot1XCfg\Dot1XCfg.exe
O4 - HKCU\..\Run: [Router] C:\Program Files\Router\Router.exe
O4 - HKCU\..\Run: [Tair] "C:\WINDOWS\YSTEM~1\msiexec.exe" -vt yazb
O4 - HKCU\..\Run: [Uutjwz] "C:\Program Files\?racle\l?gonui.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: bmnet.dll
O10 - Unknown file in Winsock LSP: bmnet.dll
O10 - Unknown file in Winsock LSP: bmnet.dll
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = forrestergroup.com
O17 - HKLM\Software\..\Telephony: DomainName = forrestergroup.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = forrestergroup.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = forrestergroup.com
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bytemobile Web Configurator (bmwebcfg) - Unknown owner - C:\WINDOWS\system32\bmwebcfg.exe (file missing)
O23 - Service: DomainService - - C:\WINDOWS\system32\jxwqguhc.exe
O23 - Service: Security Service (HYGX) - Unknown owner - C:\WINDOWS\system32\svcd\svchost.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: PsExec (PSEXESVC) - Sysinternals - C:\WINDOWS\PSEXESVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\system32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\system32\S24EvMon.exe
O23 - Service: OfficeScanNT Listener (tmlisten) - Unknown owner - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\winvnc4.exe

--
End of file - 5365 bytes


I have extremely limited knowledge of HiJackThis and processes in general, but I am willing to do what it takes to get this corrected. Basically, the user's computer sounds like it is constantly accessing the hdd, and he receives almost non-stop pop-ups and windows messages telling him that his computer could be suffering from extreme slowdown etc. etc. I'm sure you've heard it all before. I have no idea what to "fix" or not in HiJackThis, so hopefully someone here can give me some insight.

Thanks!

Lucas

Edit: I forgot to mention that the Trend Micro virus scan that is installed on his computer has detected approximately 12-13 viruses, and a lot of them have the TROJ_ prefix. It says that it cannot delete them, for an unknown reason. If that information would be helpful, I could post where it says the infected files are, but right now his computer is virtually un-usable due to the immense slowdown and constant pop-ups.

Edited by lukeman3000, 30 January 2008 - 11:19 AM.


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#2 RichieUK

RichieUK

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Posted 04 February 2008 - 10:15 AM

Welcome to the BleepingComputer HijackThis Logs and Analysis forum lukeman3000
My name is Richie and i'll be helping you to fix your problems.

Download SDFix.exe and save it to your desktop:
http://downloads.andymanchesta.com/RemovalTools/SDFix.exe

* Double click on SDFix on your desktop,and install the fix to C:\

Please then reboot your computer into Safe Mode by doing the following:

* Restart your computer
* After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
* Instead of Windows loading as normal, a menu with options should appear;
* Select the first option, to run Windows in Safe Mode, then press "Enter".
* Choose your usual account.

* In Safe Mode,go to and open the C:\SDFix folder,then double click on RunThis.bat to start the script.
* Type Y to begin the script.
* It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
* Press any Key and it will restart the PC.
* Your system will take longer that normal to restart as the fixtool will be running and removing files.
* When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
* Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt into your next reply.



If you have previously downloaded ComboFix,please delete that version now.
Warning
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an expert,NOT for private use.
Using this tool incorrectly could render your system/pc inoperable.

Now download Combofix by sUBs and save to your desktop.
Alternative Combofix download link HERE.
Note
It is important that it is saved directly to your desktop

Close any open browsers.
Double click on combofix.exe and follow the prompts.
When it's finished it will produce a log.
Post the entire contents of C:\ComboFix.txt into your next reply.
Note
Do not mouseclick combofix's window while it's running.
That may cause the program to freeze/hang.

Do NOT post the ComboFix-quarantined-files.txt unless I ask.
Note
In case your Antivirus or any other realtime scanner is displaying an alert after you downloaded Combofix or while you use Combofix,please disable your scanner and redownload Combofix again.
Some scanners may see some combofix related components as suspicious and block or delete them while there's nothing wrong with them.

Also post a new Hijackthis log please.
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