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Im Infected


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#1 Logix69

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Posted 28 January 2008 - 01:56 PM

i am using AVG 7.5 Pro and i keep getting this message pop up every now and again

While opening file: C:\System Volume Information\_restore{D3B0980A-A7B3-456A-A4BD-8F74FA72BA53}\RP407\A0064846.exe
Potentially harmful program Hack Tool.BVU

the options it gives me are IGNORE-INFO-ALLOW ACCESS-MOVE TO VAULT

the only option that works is ignore can any one help?

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#2 quietman7

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Posted 28 January 2008 - 02:13 PM

The infected RP***\A00*****.exe file(s) identified by your scan are in the System Volume Information Folder (SVI) which is a part of System Restore. This is the feature that allows you to set points in time to roll back your computer to a clean working state. The SIV folder is protected by permissions that only allow the system to have access and is hidden by default unless you have reconfigured Windows to show it.

System Restore will back up the good as well as the bad files so when malware is present on the system it gets included in any restore points as an A00***** file. When you scan your system with anti-virus or anti-malware tools, you may receive an alert or notification that a virus was found in the SVI folder (System Restore points) but the anti-virus software was unable to remove it. Since the System Volume Information folder is a protected directory, most scanning tools cannot access it to disinfect or delete these files. If not removed, they sometimes can reinfect your system if you accidentally use an old restore point.

To remove the file(s) after your system has been cleaned of malware, the easiest thing to do is Create a New Restore Point to enable your computer to "roll-back" to a clean working state and use Disk Cleanup to remove all but the most recent restore point.
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#3 Logix69

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Posted 28 January 2008 - 02:59 PM

cheers i have done that so now all i have got to do is see if it pops up again many thanks carl

#4 quietman7

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Posted 28 January 2008 - 03:04 PM

Your welcome.
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