Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Ie Acting Strange....is It A Virus?


  • Please log in to reply
21 replies to this topic

#1 czmom3

czmom3

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 28 January 2008 - 11:14 AM

I am having some strange things going on...It started with the inability to update my McAffee and AIM. Neither would allow me to do so on my daughter's name, but I could do the AIM on mine. But now, I can't install either. I have tried to update IE6 and install IE 7, but am unable to do that either. When I check what version I have running of IE, it is blank. it isn't in my add/remove programs. I thought i would just uninstall and try again... I also have Mozillla running on the computer and it isn't 100%, but I thougth we'd start with the IE for now.
I did post a malware issue on another forum and used Hijack this and combo fix and probably other programs and was told the computer is clean.


The computer is running windows xp home edition version 2002 with Service Pack 2.

Can you help???

:thumbsup:

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,026 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:10 AM

Posted 28 January 2008 - 09:56 PM

Hello lets try 2 scans first.
ESET Online Scanner

Next Download SUPERAntiSpyware , Free Home Version. Save to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.

Now reboot into Safe Mode:
How to enter safe mode(XP)...ng the F8 Method

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Now scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post the log and tell us how the PC is working now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:00 AM

Hello and thanks for your help...

when I went to install superantispyware i got the message, "the windows installer service could not be accessed. This can occur if you are running Windows in safe mode or if the windows installler is not correcly installed. Contact your support personel for assistance." I am not in safe mode, this is one of the issues I am having with IE.


I was able to run the eset online scanner and it said no threats found. I did do this scan first before the superantisoyware.

What do you suggest I do?

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:10 AM

Posted 29 January 2008 - 09:11 AM

Were you running in safe mode when trying to install SAS? You need to install it prior to going into safe mode and performing your scan.

If you did try to install in normal mode, see The Windows Installer Service could not be accessed and Error message when you try to add or remove a program.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:40 AM

I wasn't in safe mode...

Doing the changes from the link above allowed me to install the program. I'm running scan now. Will post in another reply as I'm on a different computer now.

Thanks!

#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:10 AM

Posted 29 January 2008 - 09:44 AM

Your welcome.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 05:53 PM

I'm still not able to open aim... IE still is having issues...

Log from SAS:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2008 at 02:32 PM

Application Version : 3.9.1008

Core Rules Database Version : 3390
Trace Rules Database Version: 1383

Scan type : Complete Scan
Total Scan Time : 04:58:53

Memory items scanned : 193
Memory threats detected : 0
Registry items scanned : 5531
Registry threats detected : 0
File items scanned : 130253
File threats detected : 6

Adware.Tracking Cookie
C:\Documents and Settings\Christine\Cookies\christine@atdmt[1].txt
C:\Documents and Settings\Christine\Cookies\christine@2o7[1].txt
C:\Documents and Settings\Christine\Cookies\christine@1067766890[1].txt

Adware.Vundo Variant/Rel
C:\WINDOWS\SYSTEM32\EHHKJ.INI
C:\WINDOWS\SYSTEM32\GJKMP.INI
C:\WINDOWS\SYSTEM32\HGJLM.INI

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,026 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:08:10 AM

Posted 29 January 2008 - 09:04 PM

Please run the How to Remove WinFixer / Virtumonde Tutorial
Remember if VundoFix does not work to run VirtumundoBegone

Please go to the root Drive (C:\) copy and paste the contents of C:\vundofix.txt back here in your next reply. Also let us know if things have changed.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:26 PM

would you like me to post a hjt log also?

#10 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:10 AM

Posted 29 January 2008 - 09:41 PM

No don't post a hijackthis log here. If that is needed we will direct you where to post it.

I'm still not able to open aim...

What happens when you try? Any error messages? Have you tried to reinstall it?

IE still is having issues...

What type of issues? That could mean anything, not necessarily malware.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#11 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:48 PM

I have tried to re install and it goes through the process but when I click on it to open it, it just flashes very quickly and disappears. I've tried to open it from my desktop as well as the menu button. When I look to see what version of IE i have, there is nothing indicated. the version, cipher strenght and product ID are blank. Another issue I noticed on the computer is that when I click on the search button, a window opens, but there is just the dog and it is blank. There isn't a place to type in what I need to search. The file, edit, view, favorites, tools and help buttons are there, but it is definetely missing something.

The vundo just finished. I'll post in another reply....i'm on a different computer....

thanks for your help!

#12 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:50 PM

Well, it said nothing found....should I still look for the text file in c:?

#13 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 09:56 PM

I realize my previous posts may have been a bit unclear.

When i try to open AIM, it flashes and i have tried to reinstall.

The issues I'm having with IE is that I can't identify what version i have installed. I've tried to upgrade to the IE7, but not since I've posted here on this forum. I can try to upgrade and see if that solves my IE issue. The text also just doesn't look right on the page. it is too big and seem to overflow the text box is should be in.

The search issue i noticed while trying to find the vundo fix text to post, but as it turned out, there were no infected files found.

#14 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:10 AM

Posted 29 January 2008 - 10:08 PM

Yes, post the vundo.txt log.

Download and use WinAudit to find your IE version.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#15 czmom3

czmom3
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:10 AM

Posted 29 January 2008 - 10:23 PM

This is what it said under IE in WinAudit:



Internet Explorer 6 6,0,2900,2180 Yes
Internet Explorer Classes for Java 5,00,3805,0 Yes
Internet Explorer Core Fonts 1,00,0000,6 Yes
Internet Explorer Help 6,0,2900,2180 Yes
Internet Explorer Setup Tools 5,0,0,1 Yes
Internet Explorer 1,0,0,0 Yes
Internet Explorer 2,0,0,0 Yes


I can not locate the vundo txt log. It isn't in program files and I have a vondo fix back up folder, but it is empty. I will keep looking, but as I mentioned earlier, i can not do a search for it, so any suggestions on where to look would be appreciated.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users