Hello and welcome MissAmericanDream
. Sorry for the delay in responding.
First a bit of info, Please tell us your Operating System (XP etc).What Antivirus and antispyware you have installed and the firewall you use.
Have you tried to scan in Safe Mode )a how to link below)
Do this Please.
Now Download SUPERAntiSpyware
, Free Home Version. Save to desktop .. DO NOT
Open SUPER from icon and install and Update
Under Scanner Options
make sure the following are
checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close
" button to leave the control center screen and exit the program. DO NOT
Now reboot into Safe Mode: How to start Windows in Safe Mode
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive
Perform a Complete
scan. After scan,Verify they are all
Click OK on the summary screen to quarantine all
If asked if you want to reboot, click "Yes"
and reboot normally.
To retrieve the removal information
after reboot, launch SUPERAntispyware again.
, then click the Statistics/Logs
Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated
log and press View
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.
to exit the program.