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Outlook Express Won't Send Email

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#1 spiritcloud


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Posted 25 January 2008 - 11:59 AM

A few days ago, both mine and my wife's Outlook Express started getting errors when we tried to send email. It gives both of us the following error(the account name is different, obviously):

The connection to the server has failed. Account: 'spiritcloud', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

The only thing that changed the same on both computers was an automatic update by our AVG software. I don't think that is the cause, because my AVG updates each morning and my email worked fine until late one night. No email settings were changed. No security or network settings were manually changed. No hardware was changed. Nothing. Our outgoing mail just stopped working.

I talked to our ISP tech support and he said that 99% of the time that error means a problem with either the email settings or with security settings(such as anti virus software). Since I knew the email settings hadn't changed, I looked at the AV. I even completely removed it, but the email error remained. I tried setting up the account from scratch on outlook express--no change. I tried setting up a new account--same error. I tested every OE authentication setting combination--nothing worked. Mail does send from the accounts using webmail. Not sure if that means the problem is with outlook express, or if it's apples and oranges.

Anyone know the solution or something I can try? I'm going to talk to our ISP tech support again, but I thought I would more likely get an answer/solution from you fine folks AKA gurus. :thumbsup: I always tell people, "Let me ask on the 'guru site.'" heheh

Thanks in advance for any advice and/or help.
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#2 Orange Blossom

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Posted 25 January 2008 - 12:11 PM

Hmm. A couple wild thoughts here:

Have you tried disconnecting from the internet entirely and connecting again to see if that solves the problem?

Have you tried flushing your DNS and IP numbers? I'm afraid I don't remember the directions for that, but I found it here on BC. That might solve the problem.

By the way, what AVG are you using? AntiSpyware or AntiVirus?

Orange Blossom :thumbsup:

Edited to fix spelling and punctuation errors.

Edited by Orange Blossom, 25 January 2008 - 10:56 PM.

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#3 mommabear


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Posted 25 January 2008 - 12:28 PM

It could be simply because your outbox.dbx file has become corrupted. Move any emails you've been trying to send into another folder for safe keeping. Next, browse to the OE Identity. You will have to go into your Tools/Folder Options/View from any folder like My Documents. In "Hidden Files and Folders" change it to show them. The path to your OE Identities should be
C:\Documents and Settings\yourname\Local Settings\Application Data\Identities unless you've installed them on a different drive. The folder (Store Identity) will have a name like {1EF28306-65FB-4B9F-AEAE-B1C6C66E6AB2}.

Tip: If you have more than one OE Identity, name that folder that you saved your emails in with something you can easily recognize, like "saved emails". Then just look for that folder in each Identity. Or if you prefer, you can find out the Store Identity in OE Options/Maintenance Tab while you have your IE account open.

Once you find the correct identity, just delete the Outbox.dbx folder. When you open OE again it will automatically create a new one. Then you can move the saved emails back into the new Outbox and try to send them.

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