The connection to the server has failed. Account: 'spiritcloud', Server: 'smtp.comcast.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0EThe only thing that changed the same on both computers was an automatic update by our AVG software. I don't think that is the cause, because my AVG updates each morning and my email worked fine until late one night. No email settings were changed. No security or network settings were manually changed. No hardware was changed. Nothing. Our outgoing mail just stopped working.
I talked to our ISP tech support and he said that 99% of the time that error means a problem with either the email settings or with security settings(such as anti virus software). Since I knew the email settings hadn't changed, I looked at the AV. I even completely removed it, but the email error remained. I tried setting up the account from scratch on outlook express--no change. I tried setting up a new account--same error. I tested every OE authentication setting combination--nothing worked. Mail does send from the accounts using webmail. Not sure if that means the problem is with outlook express, or if it's apples and oranges.
Anyone know the solution or something I can try? I'm going to talk to our ISP tech support again, but I thought I would more likely get an answer/solution from you fine folks AKA gurus. I always tell people, "Let me ask on the 'guru site.'" heheh
Thanks in advance for any advice and/or help.