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Hijack file for analysis


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9 replies to this topic

#1 mdknova

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Posted 06 March 2005 - 09:57 AM

Can anyone help. Here is the hijack log. I tried Adware Away and they are idiots...kept telling me to download file, which I did and now it won't even boot..trying to get my money back from them. I keep getting ripped.

Logfile of HijackThis v1.99.1
Scan saved at 9:54:18 AM, on 3/6/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\javajz.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\mfcyx.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\unzipped\hijackthis[1]\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {9CAC6CAF-4B28-F4D4-DF8D-838894CDCC14} - C:\WINDOWS\msnp.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [mfcyx.exe] C:\WINDOWS\system32\mfcyx.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: icservice - ONTRACK Data International, Inc. - C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee Corporation - C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Network Security Service ( 6Q'8) - Unknown owner - C:\WINDOWS\system32\javajz.exe

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#2 Daisuke

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Posted 06 March 2005 - 03:45 PM

Download defs.zip and extract the file to the Ad-Aware SE folder. It will replace the old file.
http://download.lavasoft.de.edgesuite.net/public/defs.zip

You are running HijackThis from a temp folder. You will need to move hijackthis.exe to a permanent folder, such as c:\hjt . This has to be done as HijackThis creates backups when you fix items. These backups could easily get deleted in a temporary folder.

First create a new folder:
A. Click My Computer icon on your desktop
B. Click C: drive
C. Click the File menu --> New --> Folder, a folder "New folder" will be created.
D. Rename it HJT

Unzip hijackthis.exe to the c:\HJT folder.


You may want to print out these directions as the Internet will not be available. Please continue with the next step if you run into a problem with the current one. Just be sure to let us know what the problem was when you reply.

This is very important ! Internet Explorer should remain closed during the cleanup. If you open Internet Explorer the fix will fail. (Steps 1 - 8)

Please make sure that you can view all hidden files:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

Please download About:Buster from here: About:Buster Download. Once it is downloaded extract it to
c:\aboutbuster. We will use that program later in this process. Don't use it yet.

Download Ad-aware SE: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Copy the contents of the Quote Box below to Notepad.
Click File menu -> Save and name the file as remove.reg
Change the Save as Type to All Files
Save this file on the desktop.
We will use it later.

REGEDIT4

[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_6Q'8]
[-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\6Q'8]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\6Q'8]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\6Q'8]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HSA]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SE]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SW]



Step 1:

Go to Start -> Run and type Services.msc, then press the OK button. Look for a service called Network Security Service. Double click on that service and press the Stop button, and then set the Startup type to Disabled. Press OK, and close all the windows.

Step 2:

Press control-alt-delete to get into the task manager and end the follow processes if they exist:

mfcyx.exe


This is very important ! Internet Explorer should remain closed during the cleanup. If you open Internet Explorer the fix will fail. (Steps 1 - 8)

Step 3:
Run HijackThis!, press "Scan" and tick the boxes next to all these, close all other windows and browsers, then press "Fix Checked" button.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tavdb.dll/sp.html#10001

O2 - BHO: (no name) - {9CAC6CAF-4B28-F4D4-DF8D-838894CDCC14} - C:\WINDOWS\msnp.dll

O4 - HKLM\..\Run: [mfcyx.exe] C:\WINDOWS\system32\mfcyx.exe

O23 - Service: Network Security Service ( 6Q'8) - Unknown owner - C:\WINDOWS\system32\javajz.exe



Step 4:
Reboot your computer into Safe Mode.

I now need you to delete the following files, if present:

C:\WINDOWS\system32\tavdb.dll <-- this file
C:\WINDOWS\msnp.dll <-- this file
C:\WINDOWS\system32\mfcyx.exe <-- this file
C:\WINDOWS\system32\javajz.exe <-- this file


If you get an error when deleting a file, right click on the file and check to see if the read only attribute is checked. if it is, uncheck it and try again.

Step 5:

Double-click on the remove.reg file you saved earlier on your desktop, and when it prompts to merge say Yes, and this will clear some registry entries left behind by the process.

Step 6:

This is the step where we will use About:Buster that you had downloaded previously.

Navigate to the c:\aboutbuster directory and double-click on aboutbuster.exe When the tool is open press the OK button, then the Start button, then the OK button, and then finally the Yes button. It will start scanning your computer for files. If it asks if you would like to do a second pass, allow it to do so.

When it completed move on to step 7.

Step 7:

Run AdAware, press the Start button, uncheck Scan for negligible risk entries, select Scan Volume for ADS and press Next. Let AdAware remove anything it finds.

Run AdAware again, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

Step 8:

Clean out temporary and Temporary Internet Files. Go to Start -> Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure these 3 are checked and then press *ok* to remove:

Temporary Files
Temporary Internet Files
Recycle Bin

Step 9:
Reboot your computer back to normal mode so that we can restore files that were deleted by this infection:
  • This infection deletes the windows file, shell.dll.
    If you are using XP,2000, or NT please download shell.dll from here: shell-dll.zip. Once the file is downloaded uncompress the zip file and copy shell.dll to the following locations (%windir% being the windows or winnt directory):

    %windir%\system32
    %windir%\system
  • If you are using Windows 98*Grinler please download shell.dll from here: shell-dll98.zip. Once the file is downloaded uncompress the zip file and copy shell.dll to the following locations (%windir% being the windows or winnt directory):

    %windir%\system
  • Download the Hoster from here. Press Restore Original Hosts and press OK. Exit Program. This will restore the original deleted Hosts file.
  • If you have Spybot S&D installed you will also need to replace one file. Go here: SDHelper.zip and download SDHelper.dll. Copy the file to the folder containing you Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy). Then click Start -> Run -> type regsvr32 "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll and press the OK button
Step 10:

Please check Internet Explorer settings:
Open Internet Explorer - > Tools -> Internet Options ... -> click the Security tab -> click Internet icon -> press the Custom Level ,,, button.
Under ActiveX controls and plug-ins tick:
- Download signed ActiveX controls - Prompt
- Download unsigned ActiveX controls Disable
- Initialize and script ActiveX controls not marked as safe Disable
- Run ActiveX controls and plug-ins Enabled
- Script ActiveX controls marked safe for scripting Prompt

Run an online antivirus scan at:
http://housecall.antivirus.com/
Please make sure that AutoClean is checked.

Reboot and post a new HJT log.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 mdknova

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Posted 07 March 2005 - 05:31 AM

Hopefully this did it..here is the log. the "no name" lines still concern me.

Logfile of HijackThis v1.99.0
Scan saved at 5:28:34 AM, on 3/7/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
C:\Program Files\America Online 9.0b\waol.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfAgent.exe
C:\HijackThis\HijackThis.exe
C:\Program Files\America Online 9.0b\shellmon.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {45736553-04ED-49CB-04D0-785B325B6E17} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {A5EA1A54-9813-E2F0-7EEF-4DA8EC0D0623} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service - Unknown - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: icservice - ONTRACK Data International, Inc. - C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

#4 Daisuke

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Posted 07 March 2005 - 10:26 AM

Run HijackThis!, press Scan, and put a check mark next to all these:

O2 - BHO: (no name) - {45736553-04ED-49CB-04D0-785B325B6E17} - (no file)
O2 - BHO: (no name) - {A5EA1A54-9813-E2F0-7EEF-4DA8EC0D0623} - (no file)


Close all other windows and browsers, and press the Fix Checked button.


REBOOT your machine.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#5 mdknova

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Posted 08 March 2005 - 07:43 PM

:thumbsup: I am out of my mind! It was working fine and now my six hours of work seems to of been for nothing. I don't understand how this &^(^(^(%%$$ keeps coming back. I've been turning my machine off while not in use. I'm using Windows XP and we have two users. Do you think I have to do all the procedures for each user??? Should I not do anything in between postings? Any help is appreciated. Thanks. Mike


Logfile of HijackThis v1.99.0
Scan saved at 7:39:19 PM, on 3/8/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfAgent.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {45736553-04ED-49CB-04D0-785B325B6E17} - (no file)
O2 - BHO: (no name) - {64E2D2F1-4033-424E-BD46-944467DE340B} - C:\WINDOWS\System32\dskrfuoui.dll
O2 - BHO: Name - {8A80341E-2878-4D8A-92B0-BD7850D37889} - C:\WINDOWS\System32\msqmh.dll
O2 - BHO: (no name) - {A5EA1A54-9813-E2F0-7EEF-4DA8EC0D0623} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\System32\docntrop.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [dwcrnt.exe] dwcrnt.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2FA7A8C1-35FF-4075-85F6-A59ACFE21597}: NameServer = 69.50.184.84,195.225.176.37
O17 - HKLM\System\CCS\Services\Tcpip\..\{E5733E58-79F5-4C0C-B824-90600BF0641C}: NameServer = 69.50.184.84,195.225.176.37
O18 - Filter: text/html - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll
O18 - Filter: text/plain - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service - Unknown - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: icservice - ONTRACK Data International, Inc. - C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

#6 Daisuke

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Posted 09 March 2005 - 02:01 PM

Please post a fresh log.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#7 mdknova

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Posted 10 March 2005 - 04:24 PM

Logfile of HijackThis v1.99.0
Scan saved at 4:23:33 PM, on 3/10/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\McAgent.exe
C:\WINDOWS\system32\usb.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\QuickTime\qttask.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE
C:\Program Files\America Online 9.0b\waol.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\mcafee.com\PERSON~1\MpfAgent.exe
C:\Program Files\America Online 9.0b\shellmon.exe
C:\WINDOWS\System32\audissrp.exe
C:\WINDOWS\System32\fixmapirs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {45736553-04ED-49CB-04D0-785B325B6E17} - (no file)
O2 - BHO: (no name) - {64E2D2F1-4033-424E-BD46-944467DE340B} - C:\WINDOWS\System32\dskrfuoui.dll
O2 - BHO: Name - {8A80341E-2878-4D8A-92B0-BD7850D37889} - C:\WINDOWS\System32\msqmh.dll
O2 - BHO: (no name) - {A5EA1A54-9813-E2F0-7EEF-4DA8EC0D0623} - (no file)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\System32\docntrop.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
O4 - HKLM\..\Run: [USB] C:\WINDOWS\system32\usb.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [AOL Spyware Protection] C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [dwcrnt.exe] dwcrnt.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [PopUpStopperProfessional] "C:\PROGRA~1\PANICW~1\POP-UP~2\POPUPS~1.EXE"
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0b\AOL.EXE" -b
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2FA7A8C1-35FF-4075-85F6-A59ACFE21597}: NameServer = 69.50.184.84,195.225.176.37
O17 - HKLM\System\CCS\Services\Tcpip\..\{E5733E58-79F5-4C0C-B824-90600BF0641C}: NameServer = 69.50.184.84,195.225.176.37
O18 - Filter: text/html - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll
O18 - Filter: text/plain - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll
O23 - Service: AOL Connectivity Service - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service - Unknown - C:\Program Files\Common Files\AOL\AOL Spyware Protection\\aolserv.exe
O23 - Service: Dcfssvc - Eastman Kodak Company - C:\WINDOWS\system32\drivers\dcfssvc.exe
O23 - Service: icservice - ONTRACK Data International, Inc. - C:\Program Files\Ontrack\Internet Cleanup\icserv.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee.com McShield - Unknown - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: McAfee Personal Firewall Service - McAfee Corporation - C:\PROGRA~1\mcafee.com\PERSON~1\MPFSERVICE.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

#8 Daisuke

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Posted 10 March 2005 - 04:37 PM

I don't understand how this &^(^(^(%%$$ keeps coming back.

It's not the old one it is new malware. I'm not sure if I'm going to help you the third time. Protect yourself and don't visit dubious websites.


Download System Security Suite here:
System Security Suite Download. Unzip it to your desktop. Install the program. Don't use it yet.

Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\System32\dskrfuoui.dll/sp.html (obfuscated)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank

O2 - BHO: (no name) - {45736553-04ED-49CB-04D0-785B325B6E17} - (no file)
O2 - BHO: (no name) - {64E2D2F1-4033-424E-BD46-944467DE340B} - C:\WINDOWS\System32\dskrfuoui.dll
O2 - BHO: Name - {8A80341E-2878-4D8A-92B0-BD7850D37889} - C:\WINDOWS\System32\msqmh.dll
O2 - BHO: (no name) - {A5EA1A54-9813-E2F0-7EEF-4DA8EC0D0623} - (no file)

O3 - Toolbar: FreshBar - {06ABAA2D-34AB-4902-A326-409BD9B9A7A5} - C:\WINDOWS\System32\docntrop.dll

O4 - HKLM\..\Run: [dwcrnt.exe] dwcrnt.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{2FA7A8C1-35FF-4075-85F6-A59ACFE21597}: NameServer = 69.50.184.84,195.225.176.37
O17 - HKLM\System\CCS\Services\Tcpip\..\{E5733E58-79F5-4C0C-B824-90600BF0641C}: NameServer = 69.50.184.84,195.225.176.37

O18 - Filter: text/html - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll
O18 - Filter: text/plain - {53F45A33-D839-405C-9D28-98AA820D2C6A} - C:\WINDOWS\System32\dskrfuoui.dll


Close all other windows and browsers, and press the Fix Checked button.

Search for these files and delete them if present:
C:\WINDOWS\System32\dskrfuoui.dll <-- this file
C:\WINDOWS\System32\msqmh.dll <-- this file
C:\WINDOWS\System32\docntrop.dll <-- this file
dwcrnt.exe <-- this file


With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Perform a full scan here: Trendmicro, check AutoClean and let him remove anything he finds.

Perform a full scan here: Panda Online, follow the instructions on the screed, make sure these are checked:
- Disinfect automatically
- Scan compressed files
- Scan e-mail files
- Neutralize Trojans
and let him remove anything he finds.

Run HijackThis! again and post a new log please.

Edited by Daisuke, 10 March 2005 - 04:37 PM.

Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#9 mdknova

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Posted 11 March 2005 - 05:54 AM

thanks..I'll try to stay away from "Dubious" websites. My kid has a iPod and think that my be the issue. Meanwhile, I'll try to stay away from bigbaldfatladies.com :thumbsup:

#10 Daisuke

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Posted 26 March 2005 - 05:24 AM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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