Posted 24 January 2008 - 12:04 PM
Windows XP PC with Service pack 2, DVD-RAM drive and CD-ROM drive.
Eventlog says service couldn't start (will get the service name shortly, cdr something)
Device Manager gives both drives a Yellow Exclamation mark, and "Required driver file missing or corrupt" message under properties.
No drive letters assigned to drives, last software to be installed was removed, to no avail.
I tried re-applying SP2 by downloading it: de nada.
Though that a repair install should do the trick: Text modes setup was fine, then I got to GUI portion, I got a prompt asking for the XP CD-ROM, giving a prompt with the path "\GLOBALROOT\DEVICES\CDROM0" (I think)
Tried manually copying the CDROM.SYS file from the CD to hard drive using recovery console: nothing happened
In the end, had to use Linux to copy the i386 directory to the hard drive, then copy and paste (a lot of times) the pathe to the files on the hard drive into the CD prompt to finish the repair install.
I'm stumped. I've recommended that my customer back everything up so that I can do a clean install, but seeing as the driver files have beeen replaced (in theory twice), I'm not certain if it's a hardware problem, and if it is, what the problem can be.
The machine is a Dell Inspiron, I don't have the model number unfortunately, but the Dell website didn't list any drivers for the two drives.
So, anybody have any ideas? I realise that this isn't entirely a hardware problem. but it seemed more appropriate to post here.
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