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Av Scan Conflicts


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#1 LionsMike

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Posted 23 January 2008 - 10:04 PM

WOW My cat just stepped on the Esc key and erased 30 minutes of typing. I can fill you in on background later if it will help.

I just ran a free Norton Security Scan. It found Trojan Zlob.N but the free scan cannot remove the infection. It also found Adware.MWSearch

I ran My AVG 7.5 and my Adaware 2007 they did not find the infections, so they could not remove them. I waited a week installed all new updates and ran the AVG7.5 and AdAware 2007 again and once again they did not find the infections.

I just ran the Norton Security Scan once again and it found those two infections along with some tracking cookies.

I am not seeing any symptoms of TROJAN Zlob.N, but I am concerned that Symantec is detecting it and Grissoft is not.

I am not overly concerned about Adware.MWSearch, but it would be nice to see it removed.

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 Pippincp

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Posted 23 January 2008 - 10:25 PM

First I would recommend ditching Norton.
Second if you're really worried go here and do an on-line scan
http://housecall.trendmicro.com/

#3 boopme

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Posted 23 January 2008 - 10:31 PM

Lets do this as I think it will help.
Please follow these instructons
How to remove the Smitfraud / Generic Zlob

Now Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it.
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.

Now reboot into Safe Mode:
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox or the Opera browser click on that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
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#4 LionsMike

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Posted 23 January 2008 - 10:47 PM

Wow Before I go and do any of that.

My real question was the conflict.

I wonder whether to believe a reliable functional antivirus program Grisoft AVG 7.5 (fully up to date) or a promotional free scan (which can find but cannot remove malware so you have to buy their program) Norton Security Scan.

Would I be better off uninstalling Grisoft and installing an other AV program to be sure that I really am infected.

I can re-install Norton AV 2005 temporarily
I have CA AntiVirus
I csan download Avast
I can Install trend Micro
I cah do on-line scans

Old Fart with history in Vacume Tube computers


#5 boopme

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Posted 23 January 2008 - 10:56 PM

Perhaps I misunderstood and thought you were still infected. They or one was were finding and not removing.
If the 2 AV's are active at the same time they probably will conflict. Sometimes one AV signature file just does not detect some malware's that another does. Good to have 2 available ,one active. Also many AV's even the best won't remove some Zlob's and a special tool as the ones I gave you are still needed.
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#6 RknRusty

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Posted 23 January 2008 - 11:04 PM

Wow Before I go and do any of that.

My real question was the conflict.

I wonder whether to believe a reliable functional antivirus program Grisoft AVG 7.5 (fully up to date) or a promotional free scan (which can find but cannot remove malware so you have to buy their program) Norton Security Scan.

Would I be better off uninstalling Grisoft and installing an other AV program to be sure that I really am infected.

I can re-install Norton AV 2005 temporarily
I have CA AntiVirus
I csan download Avast
I can Install trend Micro
I cah do on-line scans


Malware protection in 2005 wasn't quite as sophisticated as it is today. I wouldn't trust NAV 2005 to do the job. AVG antivirus and AVG antispyware are reliable programs, as well as Superantispyware Free edition.

#7 Pippincp

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Posted 23 January 2008 - 11:10 PM

I'd still do the free housecall online scan and it will remove any virus or spyware it finds and definately ditch norton

#8 LionsMike

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Posted 24 January 2008 - 12:17 AM

First I would recommend ditching Norton.
Second if you're really worried go here and do an on-line scan
http://housecall.trendmicro.com/


That sitis useless I got a message that data could not be transf from the internet and it asked if I would like Trend Micro housecall to try resending thefles.

I answered yes about 50 or 60 times over a half hour period before giving up. and choosing cancelfor the next 20 times and I closed my browser.

It does not function

I supose that If I uninstall all of my security programs and disable my firewall it might work, but I do that I would have to disconnect from internet THAT MIGHT HAVE AN ADVEFFECT ON AN ONLINE SCAN

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#9 quietman7

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Posted 24 January 2008 - 10:50 AM

When in doubt, utilize one or two online scanner for a second opinion

Free online virus scanners:
(All the following, except Trend Micro Housecall Scan for Firefox, require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete)
Trend Micro Housecall <- Use "Autoclean" and manually delete what it can't clean.
Trend Micro Housecall Scan for Firefox. <- Does not use ActiveX
BitDefender Online Scanner. <- Add a check by "Autoclean" and choose the option to "Quarantine".
ESET Nod32 Online Scanner <- Choose the option to remove threats. (Vista compatible but Internet Explorer must be Run as Administrator. To do this, right-click on the IE icon in the Start Menu and select "Run as administrator" from the context menu.)
F-Secure Online Scanner. <- Be sure to follow the directions on the F-Secure page for proper Installation. (also checks for rootkits) (Vista compatible)
Panda ActiveScan <- Accept default settings. (does not remove adware/spyware but will autoclean for viruses/worms and uses low-level scanning to combat rootkits...uses non-encrypted virus definitions so disable your resident anti-virus program before scanning or it may detect ActiveScan as a virus.)
eTrust Antivirus Web Scanner. <- "Cure" whatever is found. Be sure to read the eTrust Antivirus Scanner Help Guide before scanning.
Kaspersky Webscan. <- check the option to use the Extended database; does not remove anything but will provide a log of anything it finds.) (Vista compatible)

Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
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#10 LionsMike

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Posted 24 January 2008 - 07:33 PM

That does not help much at all. I attempted to run the four which might be usefull to detect and remove a TROJAN. here are the results.

E-Trust: (CA Antivirus) I ran it, and it reported that it checked 110.908 files and found no infections
Trend Micro: will not start it gets to install and sits for more than an hour without doing anything at all (4 times).
F-Secure: It installs but will not scan very shortly after start I repeatedly got a pop up message that an error had occured and told me that I should download again. After 10 times I gave up on it.
Panda Active Scan: It started and then locked up AOL. I rebooted and downloaded it again. It started the scan and after a few hours It displayed the same problem that NORTON does which forced me to uninstall it. it showed about 1/3 on the progress bar and it had already canned more than 280,000 files. HOW CAN I PUT ANY TRUST AT ALL IN A PROGRAM WHICH IS SO ABSOLUTELY INCORRECT AND INACCURATE.

So far the score is 2 to 2
Norton finds the Trojan and attempts to sell me their service.
Panda finds something but will not even tell me what it found unless I buy their service.
E-trust ran a complete scan and found nothing.
Grisoft ran a complete scan and found nothing.

With the score two unreliable scans finding problems; against two reliable scans which found nothing; I am not sure that I can put much fath in the unreliable scans. and I am not sure that I can put absolute faith in the two that found nothing while I risk ignoring the two that found something.

Is there an other scan that I can try.

Old Fart with history in Vacume Tube computers


#11 LionsMike

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Posted 24 January 2008 - 11:25 PM

I ran Bit Defender it did some strange things but it did find some problems and deleted 11 files.

There were 4 files that it could not clean or delete. One was in an AOL temp download folder since 9/17/2003. It has been scanned it at least 250 times and nothing was ever found The other 3 files were inNorton System Works.

I thought I saw an option earlier to attach a file, but do not see it so here is the BitDefender report


<table>
<tr> 
<td width="57%">
	<p><font face="Arial" size="2">C:\AOL Downloads\LOTRROTK3DSetup.exe=>wise0012</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Dropped:Application.Adware.NewDotNet.A</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\AOL Downloads\LOTRROTK3DSetup.exe=>wise0012</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\AOL Downloads\LOTRROTK3DSetup.exe=>wise0012</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\AOL Downloads\LOTRROTK3DSetup.exe</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Update failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\36643D27.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Trojan.Startpage.AME</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\36643D27.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine\36643D27.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\RECYCLER\NPROTECT\00007136.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Trojan.Startpage.AME</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\RECYCLER\NPROTECT\00007136.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\RECYCLER\NPROTECT\00007136.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\System Volume Information\_restore{AD7D39B9-C551-45DE-A171-FB462143CE82}\RP1367\A0190725.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Trojan.Startpage.AME</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\System Volume Information\_restore{AD7D39B9-C551-45DE-A171-FB462143CE82}\RP1367\A0190725.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\System Volume Information\_restore{AD7D39B9-C551-45DE-A171-FB462143CE82}\RP1367\A0190725.exe=>(Quarantine-2)</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Packer.FSG.A</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Update failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-ISO.zip=>Norton System Works 2004 ISO.iso=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Packer.FSG.A</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-ISO.zip=>Norton System Works 2004 ISO.iso=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-ISO.zip=>Norton System Works 2004 ISO.iso=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\Temp downloads\NORTON.SYSTEMWORKS.PRO.2004-ISO.zip=>Norton System Works 2004 ISO.iso</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Update failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WINDOWS\Downloaded Program Files\xclean_micro.exe</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: GenPack:Generic.Lineage.93900A89</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WINDOWS\Downloaded Program Files\xclean_micro.exe</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WINDOWS\Downloaded Program Files\xclean_micro.exe</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WUTemp\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Infected with: Packer.FSG.A</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WUTemp\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Disinfection failed</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WUTemp\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin=>CRACK/KEYGEN.EXE</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Deleted</font></p>
	</td>
</tr><tr>
	<td width="57%">
	<p><font face="Arial" size="2">C:\WUTemp\NORTON.SYSTEMWORKS.PRO.2004-cue-bin.zip=>tda-nswp.bin</font></p>
	</td>
	<td width="43%" align="left">
		<p><font face="Arial" size="2">Update failed</font></p>
	</td>
</table>

Old Fart with history in Vacume Tube computers


#12 LionsMike

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Posted 24 January 2008 - 11:44 PM

Perhaps I misunderstood and thought you were still infected. They or one was were finding and not removing.
If the 2 AV's are active at the same time they probably will conflict. Sometimes one AV signature file just does not detect some malware's that another does. Good to have 2 available ,one active. Also many AV's even the best won't remove some Zlob's and a special tool as the ones I gave you are still needed.


My problem is determining whether or not I am infected. The best analogy I can give is.

You have your house (9 rooms, basement, and attic) inspected for and protected regularly against termites. One day a man comes to your door and offers to do an inspection for free. He spends a whole day searching and reports that he found termites in 3 of the 14,850 rooms in your home. The number of rooms seems strange but.... so you seek an other opinion 4 companies are unable to inspect your home for various reasons. One other company finds termites in 2 of the 14,716 rooms in your home while an other reports that there are no termites in your home.

Do you pay one of the companies who believes that you have over 14,000 rooms in your home to remove the termites that they claim to have found for free.

For $39.00 Norton will remove the Trojan.Zlob.N from one of the million files it scanned and that no other scan can find.

Panda will remove a malware (for $15.95 I think) which it will not identify and that it found in the first 280,000 files in 1/3 scan of my computer I stopped the scan at that point.

Old Fart with history in Vacume Tube computers


#13 JDM2

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Posted 24 January 2008 - 11:51 PM

CRACK/KEYGEN.EXE

Posted Image

So you're using cracked software and then get mad when you get infected?

Explain that logic.

How to remove the Smitfraud / Generic Zlob:

http://www.bleepingcomputer.com/forums/t/17258/how-to-remove-the-smitfraud-generic-zlob-quicknavigate-virtual-maid/

Edited by JDM2, 24 January 2008 - 11:59 PM.


#14 quietman7

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Posted 25 January 2008 - 08:08 AM

Not only is the practice of using crack or keygen tools a security risk, it is considered illegal activity and a violation of our BC Discussion/Message Boards Rules

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user. This would also mean encouraging the use or continued use of pirated software is not permitted, and subject to the same consequences.


If you use those kind of programs, be forewarned that some of the worst types of malware infections can be contracted and spread by visiting crack, keygen and pirated software sites. Those who attempt to get software for free can end up with a computer system so badly damaged that recovery is not possible and it cannot be repaired. When that happens there is nothing you can do besides reformatting and reinstalling Windows.
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#15 LionsMike

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Posted 25 January 2008 - 11:30 AM

I see what you are saying but believe me it is not what it appears. There was nothing illegal there.

That file has been in my computer since 2004 when I purchased my Norton System Works Pro 2004 on line as a download rather than have the CD shipped to me. The company was MemorySuppliers.com

I do recall that I had problems unlocking the program ( I was very pissed off and remember it well)and got on-line help including a downloaded program to make the key unlock the program. I still had problems and they shipped me a CD with SystemWorks Premier 2005 which installed and worked fine. ( that was a new $99.00 program to replace a year old program that I only paid $40.00 for) I was satisfied.

After the experience I never again purchased a download. I have purchased on-line but I always have the disc shipped and install from the computer. YOU HAVE CONFIRMED THAT IT WAS AGOOD DECISION.

I had been purchasing Norton System Works since Peter was on the box. I would purchase updates for one or two years, and then purchase a new program (at end of year discount pricing) and repeat. Near the end of 2006 I began having the file count problem and the five or six hour scans on 12 Gig used on my HD. I tried to get help from Symantec, but they could not help so I uninstalled the AntiVirus and I continue to use the other modules in the System Works package.

BTW After removing the files manualy I let the Norton Security Scan run again and it did not find the Zlob.N Trojan I don't think I was ever infected. If MemorySuppliers did send me an illegal file, it is possible that Norton saw it and just did not want to sat what it was that they found.

Old Fart with history in Vacume Tube computers





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