Welcome to BC
You are running Hijack This from a temporary directory. It needs to be in a permanent folder. Please go into Windows Explorer, click on C:\ then click on File > New > Folder and call it HJK
, or another name of your choice. The program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or automatically if your system is set to empty temp files.
next we need to see the whole log to diagnose the problem
Please download HijackThis
- this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT
and move HijackThis.exe there. Run a scan and save the log file. Get HijackThis Analyzer
and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt
file created. Copy the whole result.txt log and post it back here. Do not fix anything in HijackThis since they may be harmless. Make sure to include the System information at the top of the log as well.