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Internet Response Time Is Very Slow

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#1 moab's


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Posted 23 January 2008 - 12:04 AM

I'm sorry, I don't know the proper protocol. I have a topic posted in the forum "Internet Response Time is Very slow", and I was advised to follow the "Preparation Guide For Use Before Posting A Hijackthis Log." As instructed, I have performed the following steps (numbers correspond to the Preparation Guide)

3. I ran a disk cleanup. Webclient/Publisher Temp files will not clear, but the others have been cleared.

4. Ad-Aware and Spybot. Ad-aware just had a couple of cookies and a couple of MRUs. Spybot said "no threats".

5. I didn't run Housecall as I didn't want to install Java. Panda: I guess I can't figure out how to run it. This is the third time I've tried, and although Task Manager applications says it's running, Processes shows system idle at 99 or so. It runs for a couple of hours but does nothing. BitDefender ran and showed no problems. I ran Kaspersky, and it shows no problems.

6. McAfee Stinger detected 2 files: C/Download free keylogger described as Adware-Url.gen. I don't know what those are or if they deleted them. The instructions say put a check in the box fy "Auto Clean". but I couldn't find such a box. I looked for C/Download on my computer system and could find no such creature.

7. I did not install a firewall other than Microsoft yet, as when tried it I had all sorts of problems. A different story for a different day, and I shall install one later.

8. My Microsoft Windows is up to date.

9. Here I am at Hijack --

Please see my original post for some additional information. Thanks.

(Oh, a suggestion from my original topic to check my phone line -- I haven't done it yet as my email is a good speed, and I have another user on this modem (via wireless) who is having no problems.)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:20:32 PM, on 1/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...213/mcfscan.cab
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\508\G2AWinLogon.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Kaspersky Anti-Virus 7.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 7.0\avp.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\508\g2aservice.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

End of file - 4279 bytes

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#2 Falu


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Posted 07 February 2008 - 06:09 AM

Hi moab's, :thumbsup:

If you still need help please post a new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic: Preparation Guide for use before posting a HijackThis Log , and I'll be happy to look at it for you.

Thanks for your patience. :blink:

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