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HJT - rach98n


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#1 rach98n

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Posted 05 March 2005 - 02:28 PM

Have been trying to clean a friend's computer. Have gotten tons of junk off with Spybot, Adaware, and multitudes of other "clean up" programs. There is still a major problem... 1) Immediately upon booting, the system starts looking for a connection to feed the pop-ups. Pop-ups are fairly continuous. 2) NAV will not install....it installs, then asks for a re-boot to finish. When it reboots, you get a NAV screen that shows a "next" box, then hangs there. You never get to register it. I know NAV isn't a favorite, but that is what they bought and they will not likely go buy something in addition. SO...here is the HJT log. Thanks in advance for your expertise!

Logfile of HijackThis v1.99.1
Scan saved at 11:19:52 AM, on 3/5/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\Netwmon.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Spyware Nuker 2004\swn2.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Rachel\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11
\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Updates] wuamgrd.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\Run: [NT Logging Service] syslog32.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec
Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [NAV CfgWiz] "C:\Program Files\Norton
AntiVirus\CfgWiz.exe" /GUID {0D7956A2-5A08-4ec2-A72C-DF8495A66016} /MODE
CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [MSConfig]
C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [antiware] C:\windows\system32\elitedrv32.exe
O4 - HKLM\..\Run: [Spyware Nuker] C:\Program Files\Spyware Nuker 2004
\swn2.exe /h
O4 - HKLM\..\RunServices: [Microsoft Updates] wuamgrd.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft
AntiSpyware\gcASCleaner.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1
\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .mov: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Network Monitoring Support (Netmon) - Unknown owner -
C:\WINDOWS\System32\Netwmon.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec
Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 Daisuke

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Posted 06 March 2005 - 06:44 AM

Perform a full scan here: Trendmicro, check AutoClean and let him remove anything he finds.

Perform a full scan here: Panda Online, follow the instructions on the screed, make sure these are checked:
- Disinfect automatically
- Scan compressed files
- Scan e-mail files
- Neutralize Trojans
and let him remove anything he finds.


Some items are disabled in MSCONFIG, and not all your startup items are visible.
Go to Start -> Run -> Type msconfig and press Enter.

Click the Startup tab and check all Startup items or press the Enable All button and Close. Then press the Exit without restart button. Do not reboot your computer.

REBOOT, run HijackThis and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 rach98n

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Posted 07 March 2005 - 10:47 PM

Ok, here we go...

first off I could not get housecall to complete. It would run through the scan, show that there were threats found, but never give me a list of what they were or the opportunity to clean them.

Panda ran and found many things and cleaned about 10. These included sdbot worm, Trj:Hideproc, Trj:Lowzones, Trj:Multidropper, trj:agent.dw, trj:Qhost.gen, and Gaobot.gen.worm.

Also reran Spybot and Adaware. Bazooka found Wuamgrd.worm and Winpup...follwed the info to remove, but they still show.

Here is the new Hijack log...Thanks in advance.


Logfile of HijackThis v1.99.1
Scan saved at 9:30:39 PM, on 3/7/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\Netwmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\lc.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Rachel\HijackThis.exe

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no
file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11
\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\Run: [NT Logging Service] syslog32.exe
O4 - HKLM\..\Run: [antiware] C:\windows\system32\elitedrv32.exe
O4 - HKLM\..\Run: [Windows Service Pack Auto Update] C:\lc.exe
O4 - HKLM\..\Run: [mimgmtw] C:\WINDOWS\System32\mimgmtw.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1
\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .mov: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer
Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: Network Monitoring Support (Netmon) - Unknown owner -
C:\WINDOWS\System32\Netwmon.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

#4 Daisuke

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Posted 08 March 2005 - 03:27 AM

Hi :thumbsup:

Download System Security Suite here:
System Security Suite Download. Unzip it to your desktop. Install the program. Don't use it yet.

Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)

O4 - HKLM\..\Run: [Microsoft System Checkup] libsysmgr.exe
O4 - HKLM\..\Run: [NT Logging Service] syslog32.exe
O4 - HKLM\..\Run: [antiware] C:\windows\system32\elitedrv32.exe
O4 - HKLM\..\Run: [Windows Service Pack Auto Update] C:\lc.exe
O4 - HKLM\..\Run: [mimgmtw] C:\WINDOWS\System32\mimgmtw.exe
O4 - HKLM\..\RunServices: [Microsoft System Checkup] libsysmgr.exe

O23 - Service: Network Monitoring Support (Netmon) - Unknown owner -
C:\WINDOWS\System32\Netwmon.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)



Close all other windows and browsers, and press the Fix Checked button.

Search for these files and delete them if present:
libsysmgr.exe <-- this file
syslog32.exe <-- this file
C:\windows\system32\elitedrv32.exe <-- this file
C:\lc.exe <-- this file
C:\WINDOWS\System32\mimgmtw.exe <-- this file
C:\WINDOWS\System32\libsysmgr.exe <-- this file
C:\WINDOWS\System32\Netwmon.exe <-- this file

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#5 rach98n

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Posted 08 March 2005 - 02:00 PM

First, thank you so much for your help so far! :thumbsup:

Followed your directions with these results:

In trying to remove or fix the things you told me to check in Hijack this (safe mode), it appeared that the last 2 things (the 23 lines) would not remove.

Libsysmgr.exe and syslog32.exe did not exist.
C:\Windows\system32\libsysmgr.exe did not exist.
C:\Windows\system32\Netwmon.exe would not delete because it was in running processes. If I tried to end it through task manager, it would not end.

Here's the new log:

Logfile of HijackThis v1.99.1
Scan saved at 11:48:20 AM, on 3/8/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\Netwmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Rachel\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11
\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O12 - Plugin for .mov: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer
Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: Network Monitoring Support (Netmon) - Unknown owner -
C:\WINDOWS\System32\Netwmon.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

#6 Daisuke

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Posted 08 March 2005 - 02:58 PM

If I tried to end it through task manager, it would not end.

Sorry, here is the procedure:

Download SYSCLEAN.COM from Trend Micro site:
http://www.trendmicro.com/ftp/products/tsc/sysclean.com

Create a temporary folder and copy SYSCLEAN.COM into this folder
NOTE: This temporary folder should be created on a local or mapped drive

Download the latest pattern file (as in lpt482.zip where the last 3 digits indicate a virus pattern number) from Trend Micro site:
http://www.trendmicro.com/download/pattern.asp.

Extract the downloaded ZIP pattern file into the created folder



Go to Start -> Run and type Services.msc, then press the OK button. Look for a service called Network Monitoring Support (Netmon) . Double click on that service and press the Stop button, and then set the Startup type to Disabled. Press OK, and close all the windows.

Reboot your computer into Safe Mode.

Run HijackThis!, press Scan, and put a check mark next to all these:

O23 - Service: Network Monitoring Support (Netmon) - Unknown owner -
C:\WINDOWS\System32\Netwmon.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)


Close all other windows and browsers, and press the Fix Checked button.

  1. On the Windows taskbar, click Start > Search.
  2. Click All files and folders.
  3. In the "All or part of the file name" box, type, or copy and paste, the following file name:

      tftp*.*

  4. Make sure that "Look in" is set to "Local Hard Drives" or to (C:).
  5. Click More advanced options.
  6. Check Search system folders.
  7. Check Search subfolders.
  8. Click Search.
  9. Delete the files that are zero-bytes in size and contained within any folder whose name ends with "Startup."


Delete this file:
C:\WINDOWS\System32\Netwmon.exe <-- this file

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

Close all applications running on your system

Run the System Cleaner by double-clicking the executable file SYSCLEAN.COM in Windows Explorer:

Make sure "Automatically Clean Infected Files" is checked and click "Scan"

REBOOT normally and post a new log please..
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#7 rach98n

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Posted 22 March 2005 - 10:02 PM

ok, finally after 2 weeks they got back to me to do more work even tho I had told them things weren't finished. I know they've been online and gotten more infected in the time being, but I tried to pick up where we left off. Here is the new hijack log...

Logfile of HijackThis v1.99.1
Scan saved at 8:47:32 PM, on 3/22/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\System32\ciscv.exe
C:\WINDOWS\System32\??oolsv.exe
C:\Documents and Settings\mike\Application Data\seoo.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Rachel\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11
\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\RunServices: [AutoVirusProtection] ciscv.exe
O4 - HKCU\..\Run: [Ifa] C:\WINDOWS\System32\??oolsv.exe
O4 - HKCU\..\Run: [Deaa] C:\Documents and Settings\mike\Application
Data\seoo.exe
O12 - Plugin for .mov: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13}
(PPSDKActiveXScanner.MainScreen) -
http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer
Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

#8 Daisuke

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Posted 23 March 2005 - 01:29 PM

Download System Security Suite here:
System Security Suite Download. Unzip it to your desktop. Install the program. Don't use it yet.

Please print or copy these instructions because you are not able to access the Internet in SafeMode.

Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run HijackThis!, press Scan, and put a check mark next to all these:

O4 - HKLM\..\Run: [AutoVirusProtection] ciscv.exe
O4 - HKLM\..\RunServices: [AutoVirusProtection] ciscv.exe
O4 - HKCU\..\Run: [Ifa] C:\WINDOWS\System32\??oolsv.exe
O4 - HKCU\..\Run: [Deaa] C:\Documents and Settings\mike\Application
Data\seoo.exe


O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)


Close all other windows and browsers, and press the Fix Checked button.

Search for these files and delete them if present:
ciscv.exe <-- this file

C:\WINDOWS\System32\spoolsv.exe <-- this file NOTE: You will find two files with the same name in the C:\WINNT\System32\ folder: spoolsv.exe. One is bad and one is legitimate. You must delete only the bad file. Right click on each file and select Properties. In the General tab the legitimate file has this Description: Spooler SubSystem App, Size = 56,5 KB Do not delete this file, it is a Microsoft file.

The bad file has this size = 389,120 bytes, and the description is spoolsv.exe. The icon is blue colored with three letters: FMC. The bad file will not appear alphabetically.

C:\Documents and Settings\mike\Application Data\seoo.exe <-- this file

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#9 rach98n

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Posted 23 March 2005 - 02:04 PM

Ah, this is so much fast since I insisted they leave their computer at my house!

One thing to mention...a major problem w/this comp. besides the viruses,etc. NAV will not install properly. It goes through the entire install, but after the reboot, when it tries to start up to configure, it just sits at a "next" screen. It will not continue. I'm assuming this is because of bleep on the machine, but just wanted to throw it out there in case it's something else.

Ok, the log...

Logfile of HijackThis v1.99.1
Scan saved at 12:59:48 PM, on 3/23/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Rachel\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common
Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11
\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O12 - Plugin for .mov: C:\Program Files\Internet
Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) -
http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13}
(PPSDKActiveXScanner.MainScreen) -
http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer
Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
http://www.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: Indexing Service (cisvc) - Unknown owner - C:\WINDOWS\System32
\cisvc.exe (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: NT login service (ntlogin32) - Unknown owner -
C:\WINDOWS\System32\libsysmgr.exe (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

#10 Daisuke

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Posted 23 March 2005 - 02:27 PM

Open Hijackthis --> press Config --> Misc. Tools --> press Delete a NT Service

Copy and paste ntlogin32 in the "Delete a Windows NT Service" windows. Press OK.

REBOOT and post a new log.

it just sits at a "next" screen

I'm not a Symantec expert. You can check if Task Scheduler service is running and if Startup type is set to Automatic.

Go to Start -> Run and type Services.msc, then press the OK button. Look for a service called Task Scheduler. Double click on that service and press the Start button if it is stopped, and then set the Startup type to Automatic. Press OK, and close all the windows.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#11 rach98n

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Posted 23 March 2005 - 02:35 PM

Ok, it won't let me do that. When I try, I get the msg..."ntlogin32 is enabled and/or running." This happens in regular AND safe mode.

I tried to remove it using a scan and fix checked, but it keeps on going. I don't see it running it any task list.

Also, When i go to services.msc, the 1st thing that pops up on the "extended" tab is "your current security settings projibit running activex control on this page. As a result, the page may not displya correctly". The standard page displays fine. Don't know if this is a problem.

Edited by rach98n, 23 March 2005 - 02:37 PM.


#12 Daisuke

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Posted 23 March 2005 - 02:37 PM

Go to Start -> Run and type Services.msc, then press the OK button. Look for a service called NT login service. Double click on that service and press the Stop button, and then set the Startup type to Disabled. Press OK, and close all the windows.


Open Hijackthis --> press Config --> Misc. Tools --> press Delete a NT Service

Copy and paste ntlogin32 in the "Delete a Windows NT Service" windows. Press OK.

REBOOT and post a new log.

Edited by Daisuke, 23 March 2005 - 02:38 PM.

Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#13 rach98n

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Posted 23 March 2005 - 02:45 PM

That worked...Here is the new log...(I tried to check and "fix" the 023, ciscv entry, but it keeps returning)

Logfile of HijackThis v1.99.1
Scan saved at 1:43:47 PM, on 3/23/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\mike\Desktop\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Indexing Service (cisvc) - Unknown owner - C:\WINDOWS\System32\cisvc.exe (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

Edited by rach98n, 23 March 2005 - 02:46 PM.


#14 Daisuke

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Posted 23 March 2005 - 03:05 PM

I missed one:

Run HijackThis!, press Scan, and put a check mark next to all these:

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

Close all other windows and browsers, and press the Fix Checked button.

REBOOT and post a new log please.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#15 rach98n

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Posted 23 March 2005 - 03:16 PM

Here we go...

Logfile of HijackThis v1.99.1
Scan saved at 2:15:37 PM, on 3/23/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\gearsec.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\mike\Desktop\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BootWarn] C:\Program Files\Norton AntiVirus\BootWarn.exe /a
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedC...bin/AvSniff.cab
O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://ppupdates.ca.com/downloads/scanner/axscanner.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Indexing Service (cisvc) - Unknown owner - C:\WINDOWS\System32\cisvc.exe (file missing)
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe




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