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Problems Installing Anti-virus,


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#1 WtfamIdoing

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Posted 22 January 2008 - 08:28 AM

I was referred to here from here: http://www.bleepingcomputer.com/forums/t/127058/problems-installing-certain-programs/

OK, I'm having a little problem installing anti-virus programs, I've tried two, it says access is denied.
It started when I tried updating my AVG, the update failed, I ignored it at first but after a few days it started to make me wonder, I tried to uninstall and reinstall, didn't work at all - I googled keywords of problem I was having, and did some recommended things, nothing works;
I have tried running CCleaner to clean the registry of AVG uninstall things, but after scanning, it just comes back...

Problem - "Missing Startup Software"
Data - C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
Registry Key - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Problem - "Missing Startup Software"
Data - C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE
Registry Key - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

I've tried repeatedly to 'clean' those entries.
I've tried to uncheck them in MSCONFIG's startup tab, they come back after restart.
I've tried other anti-virus programs, none will install, I've also had problems installing some other programs but they aren't as serious as anti-virus so I won't make a big deal...
I'm also having problems with winXP search (start > search), it comes up with a blue background with a dog, no place to add keywords to search for or anything.
And the user account thing (control panel > user accounts) It's similar, it just shows a blank white screen...
And, far worse, I'm having problems with system restore (start > all programs > accessories > system tools...), it doesn't even come up with anything...

I am on an administrators account, or I think so at least -- I can't check without the user accounts working for me..

This is my last hope to fix this, I've emailed Grisoft tech support but they haven't responded in a week....
Here's what it says in system properties...

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2

System restore is turned on, I am using ZoneAlarm, however even with it off it doesn't change anything.
I am not using any anti-virus at the moment, because I can't install...

The error shown when trying to install is:

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Classes\CLSID\{67B30939-3B35-11d2-A595-002018648BA7}: creating registry key....
Access is denied. (5)


Also,
- First time after I restart comp, Firefox makes my computer hang for 3-5 minutes...
- I can't seem to delete (or open) an old account folder, , error "C:\Documents and Settings\RAC is not accessible. Access is denied."
- According to HJT "avgw.exe /RUNONCE" is in there four times, while "avgcc.exe /STARTUP" is there once, I won't post log or play around until someone more experienced can give some advise..(doesn't feel like completely ruining my chances of solving this ATM)

I don't think there's any more info needed...

Edited by WtfamIdoing, 22 January 2008 - 09:14 AM.


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#2 quietman7

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Posted 22 January 2008 - 09:14 AM

Some anti-virus programs will detect the presence of others if they have not been completely removed prior to installation. If that's the case, they will insist the previous one be removed first before continuing.

Have you tried using System Restore from a command prompt in Safe Mode?

If that does not work, then start performin at least one of these online Virus scans:
(The following require Internet Explorer to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
BitDefender Online Scanner <- Add a check by "Autoclean" and choose the option to "Quarantine".
ESET Nod32 Online Scanner <- Vista compatible but Internet Explorer must be Run as Administrator.
F-Secure Online Scanner. <- Follow the directions on the F-Secure page for proper Installation. (also checks for rootkits) (Vista compatible)
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#3 WtfamIdoing

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Posted 22 January 2008 - 09:54 AM

No I haven't tried, but you see -- system restore isn't an option now, I was troubleshooting it (I think it was from MS website but I could be wrong), requiring me to turn it off and on, losing my restore points before when I had anti-virus...

Anyway, the online scans aren't working, they lead me to the same pages, no script runs, it doesn't attempt to download or anything....wtf?

This is really worrying me, maybe I should just completely reformat computer?

BTW I edited my first post, might have a little info you could use...

Edited by WtfamIdoing, 22 January 2008 - 09:55 AM.


#4 quietman7

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Posted 22 January 2008 - 10:11 AM

Can you download anything?

Since you have Firefox installed, try this online Virus scan:
Trend Micro Housecall Scan for Firefox <- Does not use ActiveX

If your see entries like this, they are legit:
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP

The HKEY_USERS subtree contains all actively loaded user profiles. HKEY_USERS has at least three keys:
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#5 WtfamIdoing

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Posted 22 January 2008 - 03:54 PM

"HouseCall did not find any potential threats on your computer. Make sure you run HouseCall once a week to keep your PC clean and malware free."

I can download things, yes, but those few online scanners didn't want to work...

and in that list, I have everything except Narrator.exe...

#6 WtfamIdoing

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Posted 23 January 2008 - 04:21 PM

What do I do from here...?




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