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Cannot empty Content.IE5


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10 replies to this topic

#1 Redpolenta

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Posted 21 January 2008 - 02:30 PM

Iím new to the forum and today is my first day so hopefully Iím following correct procedure. It seems I have almost the same problem as above but with a little twist. Thatís why Iím posting it here to consolidate the similar information instead of adding a brand new post.

It seems I have an infection in my IE5. Iíve run AVG anti-virus and Spybot with no detection. However I have 20GB of junk in there. Stuff and characters Iíve never seen before. Iíve tried several methods to clean it out. I tried Delete Browsing History Ė Delete All in Internet options. Next I attempted Ccleaner with no luck. I also tried a Glary file shredder with 7 pass and it couldnít clear it. Finally, I added a new administrator and tried to erase my IE5 from there again no luck.

I donít know what else to do to clean it. I saw something on here about booting in the safe mode. I know how to boot in safe mode but donít know where to go from there. Hopefully someone can help me

Thanks,

Redpolenta

Edited by Redpolenta, 21 January 2008 - 09:47 PM.


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#2 Tomo2

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Posted 22 January 2008 - 05:18 PM

Strange thing is my user doesn't have a content.IE5 folder but all the others do...
Anyway I don't have a clue why it won't delete but we can try. Does it give you an error when you try to delete it?

In safe mode just right click on Internet Explorer and empty all your cookies, cache etc. If you can't clear it then open My computer -> C:\Documents and Settings\<Username>\Local settings\Temporary Internet files\Content.IE5 and try to delete everything inside it.

Hope that helps!

Edited by Tomo2, 22 January 2008 - 05:19 PM.

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#3 quietman7

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Posted 22 January 2008 - 09:53 PM

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#4 Redpolenta

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Posted 24 January 2008 - 03:44 PM

Thank you so much for all your help - It has been greatly appreciated.

I was afraid to access the internet from my computer for fear my computer will act as a drone or zombie and send out lord knows what or even trigger something on my computer (I was going to a friends house this weekend to access this forum there) so today is the 1st time in a while I've been able to access the internet.

I have learned now not to let children use my computer. I had no problems before this. I think they had a warning and selected the ingnore button.

While I was in the off-line mode I stumbled on to something quite by accident. I tried running a defrag and that failed - it advised I run a chk dsk - I ran that and that failed - it advised run a check disk /f - It wouldnít take that immediately but gave me option that it would automatically run after I re-booted.

I re-booted and chk dsk /f ran - Now those files are nowhere to be found. Hopefully that fixed them and they are not hiding somewhere. I turned off system restore and added a new point which got rid of the old point. (in case it's still in that old point) I ran both a spyware and a virus and nothing came up.

However, if you think it would be best to install and run the ATF and SuperAnti-Spyware in case it's still hiding. I surely will. Currently, I have AVG for Virus and Spybot Search and Destroy for spy and adware protection but if the ATF and SuperAnti Spyware are stronger - I will use them.

Again thanks so much for all the advice.

Redpolenta

#5 quietman7

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Posted 24 January 2008 - 03:48 PM

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.

It would not hurt to follow the instructions I provided and keep SAS as another stand-alone scanner when done. Its more effective than Spybot.
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#6 Redpolenta

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Posted 25 January 2008 - 07:09 AM

Again - thanks so much for your advise - I'll run those programs now - That bug can still be lurking around and hiding in the shadows. I'll get back with you once it's competed.

Thanks

Redpolenta

#7 quietman7

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Posted 25 January 2008 - 08:46 AM

Your welcome.
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#8 Redpolenta

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Posted 27 January 2008 - 01:47 PM

Here are the scan results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/27/2008 at 12:42 PM

Application Version : 3.9.1008

Core Rules Database Version : 3388
Trace Rules Database Version: 1382

Scan type : Complete Scan
Total Scan Time : 01:11:35

Memory items scanned : 187
Memory threats detected : 0
Registry items scanned : 4784
Registry threats detected : 0
File items scanned : 26016
File threats detected : 0

I'm having problems with my Contents.IE5 folder again. It's starting to take on more files. And a icon for a F drive removable disk has appeared in the My Computer window. I have no F drive. Also in my C drive I'm showing a ton of files SDELMFT00001-SDELMFT032745

Thanks,

Redpolenta

Edited by Redpolenta, 27 January 2008 - 01:48 PM.


#9 quietman7

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Posted 27 January 2008 - 02:21 PM

This issue will require further investigation. Before that can be done you will need you to create and post a hijackthis log.

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#10 Redpolenta

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Posted 09 February 2008 - 06:17 PM

Not sure if you wanted me to post link once I got reply or once i posted it - i posted it on Feb 4th - haven't got reply yet but i do see that they extremely busy. Either way here's the link

http://www.bleepingcomputer.com/forums/ind...p;hl=redpolenta

Thanks,

Redpolenta

#11 boopme

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Posted 09 February 2008 - 09:07 PM

Yes fine and thank you for doing so it helps keep things orderly.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
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