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Virtumondo Virus Cant Remove


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6 replies to this topic

#1 workinonit

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Posted 21 January 2008 - 02:31 PM

hello, first time poster here. i have a deminsion 8100 running xp home edition. not to big on computer knowledge but not a total idiot, i think. can anyone help me try and get this thing removed i have run both vundofix and virtumondobegone. i get one error when i run the vundofix that says it cannot remove and reboot. when i try this it still cannot remove the issue. it reads as follows, and i read the instuctions on making sure i put it perfect so here it goes, C:\Windows\System32\hgghecd.dll

It cannot remove this file, i suspect this is the one that allows it to regain and start spreading again. Any help would be great, and if i posted this all wrong please be gentle i just have to be told once. promise. here is my report deal from virtumondobegone

[01/21/2008, 11:08:02] - VirtumundoBeGone v1.5 ( "C:\Documents and Settings\Dad\Desktop\VirtumundoBeGone.exe" )
[01/21/2008, 11:08:14] - Detected System Information:
[01/21/2008, 11:08:14] - Windows Version: 5.1.2600, Service Pack 2
[01/21/2008, 11:08:14] - Current Username: Dad (Admin)
[01/21/2008, 11:08:14] - Windows is in NORMAL mode.
[01/21/2008, 11:08:14] - Searching for Browser Helper Objects:
[01/21/2008, 11:08:14] - BHO 1: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} (Adobe PDF Reader Link Helper)
[01/21/2008, 11:08:14] - BHO 2: {184EA160-6F8F-6455-F8BD-69A393FFAB99} ()
[01/21/2008, 11:08:14] - WARNING: BHO has no default name. Checking for Winlogon reference.
[01/21/2008, 11:08:14] - Checking for HKLM\...\Winlogon\Notify\jgd
[01/21/2008, 11:08:14] - Key not found: HKLM\...\Winlogon\Notify\jgd, continuing.
[01/21/2008, 11:08:14] - BHO 3: {3C7195F6-D788-4D50-BA72-2EE212EDAC78} (AuthPopupBHO01.cBHO)
[01/21/2008, 11:08:14] - BHO 4: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} (SSVHelper Class)
[01/21/2008, 11:08:14] - BHO 5: {AA58ED58-01DD-4d91-8333-CF10577473F7} (Google Toolbar Helper)
[01/21/2008, 11:08:14] - BHO 6: {aae95320-b6e2-4927-a355-0c7f7152538f} ()
[01/21/2008, 11:08:14] - WARNING: BHO has no default name. Checking for Winlogon reference.
[01/21/2008, 11:08:14] - Checking for HKLM\...\Winlogon\Notify\ypcfihyi
[01/21/2008, 11:08:14] - Key not found: HKLM\...\Winlogon\Notify\ypcfihyi, continuing.
[01/21/2008, 11:08:14] - BHO 7: {D7FD6C15-4927-4AAE-BF12-FBDABD287EB1} ()
[01/21/2008, 11:08:14] - WARNING: BHO has no default name. Checking for Winlogon reference.
[01/21/2008, 11:08:14] - Checking for HKLM\...\Winlogon\Notify\hgghecd
[01/21/2008, 11:08:14] - Key not found: HKLM\...\Winlogon\Notify\hgghecd, continuing.
[01/21/2008, 11:08:14] - BHO 8: {FF6C6B34-2242-4712-B0DD-73C54B7CA674} ()
[01/21/2008, 11:08:14] - WARNING: BHO has no default name. Checking for Winlogon reference.
[01/21/2008, 11:08:14] - Checking for HKLM\...\Winlogon\Notify\vtusp
[01/21/2008, 11:08:14] - Key not found: HKLM\...\Winlogon\Notify\vtusp, continuing.
[01/21/2008, 11:08:14] - Finished Searching Browser Helper Objects
[01/21/2008, 11:08:14] - Finishing up...
[01/21/2008, 11:08:14] - Nothing found! Exiting...


As i said the vundofix removes all but C:\Windows\System32\hgghecd.dll
Thanks for your help and time invested in advance.

Edited by rigel, 21 January 2008 - 02:36 PM.
Mod edit - Moved to a more appropriate forum ~ rigel


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#2 quietman7

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Posted 21 January 2008 - 03:56 PM

Double-click VundoFix.exe to run it.
  • Click the Scan for Vundo button.
  • Once it's done scanning, click the Remove Vundo button.
  • If it says "No infected files were found", right-click the list box (white box) in the main VundoFix window.
  • Select "Add More Files?" from the menu that comes up.
  • This will open a new VundoFix window that says "Paste files into the boxes below:"
  • In that window, copy and paste the following file path in the first (top) field:

C:\WINDOWS\system32\hgghecd.dll

  • Click the 'Add Files' button.
  • Click the 'Close Window' button.
  • Click the 'Remove Vundo' button.
  • You will receive a prompt asking if you want to remove the files, click YES
  • Once you click yes, your desktop will go blank as it starts removing Vundo.
  • When completed, it will prompt that it will shutdown your computer, click OK.
  • Turn your computer back on.
  • Please post the contents of C:\vundofix.txt in your next reply.
Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears at reboot.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 mlee27

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Posted 21 January 2008 - 04:32 PM

http://www.symantec.com/security_response/...-112210-3747-99

this is what i used, i downloaded this, ran it and clicked on ignore a few times as it started running and when it finished, i ran it again.

You need to make sure you are disconnected from the net tho when you are running this vundo removal kit.

#4 workinonit

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Posted 21 January 2008 - 05:01 PM

here is my vundofix log...


VundoFix V6.7.7

Checking Java version...

Scan started at 8:55:56 AM 1/21/2008

Listing files found while scanning....

C:\WINDOWS\system32\hgghecd.dll
C:\WINDOWS\system32\mvokedpt.dll

Beginning removal...

Attempting to delete C:\WINDOWS\system32\hgghecd.dll
C:\WINDOWS\system32\hgghecd.dll Could not be deleted.

Attempting to delete C:\WINDOWS\system32\mvokedpt.dll
C:\WINDOWS\system32\mvokedpt.dll Has been deleted!

Performing Repairs to the registry.
Done!

Beginning removal...

Attempting to delete C:\WINDOWS\system32\hgghecd.dll
C:\WINDOWS\system32\hgghecd.dll Could not be deleted.

Performing Repairs to the registry.
Done!


when i reboot it cannot remove so it just goes in a loop trying to remove the C:\WINDOWS\system32\hgghecd.dll

there is a response on here from a member to try a link and follow, your recommendations moderator??? thank you again.

#5 quietman7

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Posted 21 January 2008 - 06:45 PM

hgghecd.dll is being protected and will need a specialized tool to remove it. The Symantec tool is several years old now so I doubt it will do any good.

Please see the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#6 drpepper55

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Posted 22 January 2008 - 11:05 AM

Did a search on google for virtumundo trojan and it led me to this link at symantec which has a removal tool as well as step by step instructions on manual removal. The url is:

http://www.symantec.com/security_response/...-112111-3912-99

Then you have 3 tabs at the top, 1 is Summary, 2 is Technical Details, and 3 is Removal.

Good luck and best to you... :thumbsup:

Edited by drpepper55, 22 January 2008 - 11:06 AM.


#7 quietman7

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Posted 22 January 2008 - 12:21 PM

I see your hijackthis log is posted here and you are already getting assistance.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

Thanks for your cooperation and good luck with your log.
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