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Windows Start Up Error

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#1 GTlenys


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Posted 21 January 2008 - 02:02 PM


I have just joined the site. My name is Glenys and I am running Windows Vista.

Today I went to PC World and bought a new webcam that was compatible with Vista. When I got home I read the instructions, which said to install the software, reboot the computer then plug the webcam in and it will take it's power from the computer.
I installed the software, and rebooted when it said to, but when it rebooted, it Verified DMI then went to a Windows start up erro screen. The first thing there was to do a repair, so I clicked for it to repair itself, the action failed. I spent 2 hours phoning round PC World but no-one could help me. They are worried about the Warranty as it wasn't bought from there.

Is there anyway to restore the computer back to yesterday. Oh, yeah I forgot to do a recovery disc, yeah I know stupid. I've tried going into safe mode to try and get in to take the camera software out, but I can't do that either.

Thank you in advance


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#2 groovicus


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Posted 21 January 2008 - 02:49 PM

By any chance did you unplug the camera before trying to reboot and repair? It's a bit strange that merely installing a camera would cause a crash.

#3 rigacci



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Posted 22 January 2008 - 10:09 AM

You could try LKGC (Last Known Good Configuration) after hitting F8. I'm not sure it will take you back far enough though. It depends on how many times you have rebooted since having the problem.

Good luck.


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