Hello and welcome rory1977.
Please go to Start... Control Panel
Open Add/Remove Programs
Highlight and Remove any/all of theseNetpumper
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Now reboot(after removal)
Next download NoLop
and save it to desktop.
>>First close any other programs you have running as this will require a reboot.
>>Double click NoLop.exe
to run it.
>>Now click the button labeled "Search and Destroy
<<your computer will now be scanned for infected files>>
When scanning is finished you will be prompted to reboot only if infected
. Click OK.
Now click the "REBOOT
A Message should popup from NoLop. If not, double click the program again and it will finish.
--If you receive an error: "mscomctl.ocx or one of its dependencies are not correctly registered", please download mscomctl.ocx to your system32 folder then rerun NoLop..
Now Download Attribune's ATF Cleaner
and then SUPERAntiSpyware
, Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update
Under Scanner Options
make sure the following are
checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close
" button to leave the control center screen and exit the program. DO NOT run yet.
Now reboot into Safe Mode: How to start Windows in Safe Mode
to run the program.
Under Main "Select Files to Delete
" choose: Select All
Click the Empty Selected
button.If you use Firefox or the Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
on the Main menu to close the program.NOW
Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive
.Perform a Complete
scan. After scan,Verify they are all
on the summary screen to quarantine all
If asked if you want to reboot, click "Yes"
and reboot normally.
To retrieve the removal information
after reboot, launch SUPERAntispyware again.
, then click the Statistics/Logs
Under Scanner Logs
, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current
dated log and press View
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Please ask any needed questions,post logs and Let us know how the PC is running now.