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Cid Help? Removal


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#1 rory1977

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Posted 21 January 2008 - 02:01 PM

Hi. Just joined this site and wondered if anyone can help me? I'm not a computer expert so I might need some babysitting here but I recently got infected with Winzix from a torrent file, as I have Mcafee installed which told me I had a incoming trojan when I downloaded winzix. This appears to be fixed now (using both spybot and spyhunter). However, i still get pop ups from a CiD help? program and I have done some research on the internet and also found it under my "add/remove programs" section. When I go to remove it is says "prove you are a human and enter the above number" which i am reluctant to do in case I get more malware. I was hoping someone could give me advice on how to remove it effectively??

Many thanks,
Rory

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#2 boopme

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Posted 21 January 2008 - 03:41 PM

Hello and welcome rory1977.

Please go to Start... Control Panel
Open Add/Remove Programs
Highlight and Remove any/all of these
Netpumper
BitRoll
Bitgrabber
CiD Help / CiD Manager
Download Plugin for Internet Explorer
Zone Media
Now reboot(after removal)

Next download NoLop and save it to desktop.

>>First close any other programs you have running as this will require a reboot.
>>Double click NoLop.exe to run it.
>>Now click the button labeled "Search and Destroy"
<<your computer will now be scanned for infected files>>
When scanning is finished you will be prompted to reboot only if infected. Click OK.
Now click the "REBOOT" button.
A Message should popup from NoLop. If not, double click the program again and it will finish.
--If you receive an error: "mscomctl.ocx or one of its dependencies are not correctly registered", please download mscomctl.ocx to your system32 folder then rerun NoLop..
_______________________________________

Now Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program.
DO NOT run yet.

Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox or the Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 rory1977

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Posted 21 January 2008 - 03:51 PM

Boopme, I will follow those instructions, thanks very much! One question beforehand though, when i go to remove CiD help? from add/remove programs it says "prove you are a human" and asks me to enter a 6-8 digit code. Should I do this or will it only add more problems to my computer? I am reluctant to do anything this virus/adware asks me to do thats all.

Regards,
Rory

#4 boopme

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Posted 21 January 2008 - 04:41 PM

YES then remove and reboot(after removal)
then move to the NoLop
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rory1977

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Posted 22 January 2008 - 02:00 PM

Thank you boopme!! Deleted CiD help? and then ran Nolop and Atf-Cleaner followed by Scan by Superantispyware (took 10 hours to scan.. wow!). Anyway I got a message saying "scanning is complete. No harmful software was detected".

My computer is fine now, no annoying pop ups and seems to be running a bit faster, even!! Thank you.

Rory

#6 boopme

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Posted 22 January 2008 - 02:29 PM

You're welcome and Good work.. Now, so you don't accidentally Restore yourself to that infected state. Malware can still reside in these as they are blocked from the scans.

Create a New Restore Point
The easiest and safest way to do this is:
Go to Start > Programs > Accessories > System Tools and click "System Restore".
Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
Then use Disk Cleanup to remove all but the most recently created Restore Point.
Go to Start > Run and type: Cleanmgr
Click "OK".
Click the "More Options" Tab.
Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

Edited by boopme, 22 January 2008 - 02:30 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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