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I Can't Get My Modem To Work


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#1 xtdg134

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Posted 19 January 2008 - 01:05 PM

I don't have the original installation disks, so I went to a friends house and downloaded the driver. I unzipped the files onto my computer (in a few places, now), and when I go to the device manager and try to install them, I always get the "Unable to locate driver" message. Does any one know what's going on?
Thanks in advance.

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#2 hamluis

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Posted 19 January 2008 - 02:17 PM

Are you allowing Windows to search for the drivers?

Don't. Browse to the exact folder, using the following procedure.

Start/Run...type devmgmt.msc and hit OK. Click on the plus sign in front of Modem, double-click on the modem line item. Click Driver tab, click Update Driver. Select No, click Next.

Select Install from Specific Location, click Next.

Select Search For Best Driver In This Location....put check mark in box for Include This Location, etc., then Browse to the location of the folder containing the unzipped drivers. Click Next.

Louis

#3 xtdg134

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Posted 19 January 2008 - 03:05 PM

That's what I have been doing, but it still won't work. I went to the list of drivers, and selected the driver itself and it tells me that it doesn't contain information on my hardware or something to that affect...

#4 hamluis

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Posted 19 January 2008 - 05:28 PM

Then maybe you have the wrong driver...or you have to point it to the specific driver which is within a series inside that one folder.

And, of course, the modem could be dead/dying.

Louis

Edited by hamluis, 19 January 2008 - 05:30 PM.


#5 xtdg134

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Posted 19 January 2008 - 05:34 PM

Hmm...I know I have the right driver, and the modem can't be dieing, it's the cable/digital telephone modem for the entire house...
Well, thanks for your help anyways.

#6 hamluis

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Posted 19 January 2008 - 07:24 PM

Let us know the solution...if you solve it.

If the modem was working well...why are you fooling with the drivers? If it wasn't working well, why are you so convinced that it cannot be ailing?

What's the modem model/manufacturer?

Louis

#7 Sneakycyber

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Posted 23 January 2008 - 12:20 PM

Cable Modems need drivers???

Chad Mockensturm 

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#8 hamluis

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Posted 23 January 2008 - 04:59 PM

Hmm...I wasn't thinking cable modem.

But I see that bit of info now :thumbsup:.

DSL modems have drivers and software, cable modems using USB connections also have drivers which must be installed.

Louis

#9 Sneakycyber

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Posted 23 January 2008 - 05:04 PM

Forgot about the USB connection on some models.

Chad Mockensturm 

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#10 xtdg134

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Posted 24 January 2008 - 01:33 PM

So wait, if I just use Ethernet, I won't even need the drivers?

Also, some background info on what I'm doing here:

We have 2 modems in our house, the first one is being used for my brothers computer(this one), and the 2nd is the digital transfer modem, which is in my room. I just got a computer, so the digital tranfser modem wasn't being used other than for the phone.

#11 hamluis

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Posted 24 January 2008 - 04:00 PM

If you use ethernet, the NIC requires drivers...but, if you have an onboard NIC, those drivers should already be installed and the NIC enabled in the BIOS.

I have a Motorola Surfboard 5220 modem and I had it directly connected to my system (until I got smart and bought a router). It can be connected via USB or ethernet, but the USB drivers must be uninstalled if I use the ethernet. That info should be included in the pamphlet given to you when the modem was installed...or you can probably find it at the website of your ISP or modem manufacturer.

You can replace your missing disks with a phone call, I'm sure.

Not sure at all what a digital transfer modem is. I have digital phone, but I was given a Linksys Analog Telephone Adaptor. It's not a router or a modem, just a digital device for VoIP.

Louis




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