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Quickbooks Won't Open.


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#1 roninknife

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Posted 19 January 2008 - 12:59 AM

I have been having some trouble with my computer lately. I posted another topic "System Resources 100%" explaining that my cpu usage jumps up to 100% and freezes. In the time that i have waited for a reply i bought a new CPU fan (my old one was making noise, thought it may be causing the usage problem), and i put in another gig of ram. My computer ran fine the first night but the next day I kept getting a number of random software errors. One with firefox, one with style xp, one with newsleecher, windows explorer will randomly shut down, so will Media Center and now I can't open my Quickbooks!. I click on the icon, the banner pops up saying that it is starting quickbooks than it disappears. My wife thinks that it is the new ram, so i took it out, rebooted and still no QB. I put the ram back in, than i tried to repair QB but it also suffered an error and wouldn't allow me to complete the fix. I don't know what to do.

This is a big problem. I have my taxes that i have to get in order before the end of the month and i need this damn program to work. I am trying you guys first because you have helped me with so many of my computer problems in the past. On Monday I will call Intuit tech support to double up on the issue but I sure hope someone can pull a big fat fuzzy chain smokin' rabbit out of hat.

I will be checking this thread throughout the night so i will reply to any questions or directions you have.

Thanks.

Ronin Knife.

PS oh yeah and also my computer randomly reboots itself:)

Edited by roninknife, 19 January 2008 - 01:24 AM.


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#2 Platypus

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Posted 19 January 2008 - 05:28 AM

Considering the multiplicity of troubles you're experiencing, hard to say if someone will be able to pull the rabbit from the hat! We can only hope. If you got an error trying to repair Quickbooks, it's possible that has actually damaged the Quickbooks installation. Doing a supposed "repair" while there is another problem in existence (especially if the fault turns out to be hardware, like faulty memory) can sometimes just make things worse.

Also, Intuit may be unable to offer you help if your computer has problems not caused by Quickbooks itself.

To ease the tax deadline, is there any chance you may be able to beg access to another computer running a compatible version of Quickbooks, and transfer a copy of your .QBW file temporarily onto that system to do the tax?
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#3 garmanma

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Posted 19 January 2008 - 11:43 AM

In addition to what quietman7 suggested in your other thread, when it reboots you might want to go to the Event viewer and look for anything suspicious.
http://ask-leo.com/what_is_the_event_viewe...uld_i_care.html
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#4 roninknife

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Posted 19 January 2008 - 09:36 PM

If theses mproblems were caused by the new stick of ram i added, would it be typical that the problems would go away if i removed the ram or is it more likely that after removing the ram what ever damage it caused would still be in effect?

I am asking this because i pulled the ram out and i'm still having the same problems and it would be nice to know whether or not i could exclude the ram as being the problem.
Also, if the Ram did cause these software problems should i try to make the repairs leaving the new ram in?

Another thing, when i first installed the Ram my boot prompt mention something about recognizing that there was new hardware and making a backup setting to run my computer using the old ram settings. Does this sound familiar at all, and if it does, how do i access my computers pre-ram settings.


RK

Edited by roninknife, 19 January 2008 - 09:50 PM.


#5 Platypus

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Posted 21 January 2008 - 05:05 AM

If faulty RAM causes operational errors like blue screens, Windows shutting down applications etc, probably when the memory is removed, the system will resume operating normally. But if memory errors corrupted important files like the registry, problems could remain. Most other system files like .DLLs are read, not written to, but a process that does make modifications to an installation, such as a repair, could be corrupted. If there's any question about the new memory, put it aside until the system is restored to proper operation.

Symptoms like 100% CPU usage indicate other problems and should be dealt with separately.

You can check for faulty memory independent of other system problems by running memory diagnostics from a boot disk, using testing programs like Goldmem.

The BIOS in some recent systems can save alternative setting profiles so you can move readily between different configurations eg an overclocked state, and a conservative setup. It sounds like maybe your system saved a profile for your previous configuration. Consult your system/motherboard manual to find out if your system has this capability and how it operates.

Edited by Platypus, 21 January 2008 - 05:11 AM.

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