Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HJT - boots


  • This topic is locked This topic is locked
5 replies to this topic

#1 boots

boots

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:01:43 PM

Posted 04 March 2005 - 04:57 PM

Please Help! I followed all steps to remove the virus listed in the "topic description". updated all microsoft updates and all virus updates. ran adaware SE. ran spybot search and destroy. disabled system restore. i went into safe mode and ran virus scan. all files were clean. went back into normal mode and enabled system restore. everything seemed to be fine until i visited a website that i normally visit. this time there were red x's on pictures that you could normally see. and then i got an error message saying the following...

QUOTE
Explorer.EXE-Application Error
The instruction at "0x77f580db" referenced memory at "0x00000067". The memory could not be "written".
Click On OK to Terminate Program.

I ran Hi-Jack This and here is the log. thanks for your help!

Logfile of HijackThis v1.98.2
Scan saved at 4:47:03 PM, on 3/4/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\ymsgr_tray.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Rick\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\ypager.exe -quiet
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\yhexbmes0521.dll
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1109127360718

BC AdBot (Login to Remove)

 


#2 Daisuke

Daisuke

    Cleaner on Duty


  • Members
  • 5,575 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Romania
  • Local time:01:43 PM

Posted 05 March 2005 - 03:28 PM

You are running an outdated version of HijackThis.. Delete the copy you have and download the latest version of HijackThis!: Download here HJT 1.99.1. Save it on your Desktop. You will need now to unzip hijackthis.exe to a permanent folder, such as c:\hjt . This has to be done as HijackThis creates backups. You may need to use these backups.

First create a new folder:
A. Click My Computer icon on your desktop
B. Click C: drive
C. Click the File menu --> New --> Folder, a folder "New folder" will be created.
D. Rename it HJT

Unzip hijackthis.exe to the c:\HJT folder.

Please post a new hijackthis log.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

Posted Image

#3 boots

boots
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:01:43 PM

Posted 08 March 2005 - 07:25 AM

is this how i should download and save prgrams such as... ad-aware se personal/spy bot search&destroy/spyware blaster/zonelabs? I created a downloads folder in "my documents" for these types of things. i wonder if it is a better way to save them as you told me? also, i have been having trouble downloading and saving virus definitions from symntec. can you help me? how do you suggest i dl and save them?

#4 Daisuke

Daisuke

    Cleaner on Duty


  • Members
  • 5,575 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Romania
  • Local time:01:43 PM

Posted 08 March 2005 - 11:31 AM

is this how i should download and save prgrams such as

It doesn't matter where you save those programs.

also, i have been having trouble downloading and saving virus definitions from symntec

You can ask Symantec Support for help: http://www.symantec.com/techsupp/
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

Posted Image

#5 boots

boots
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:01:43 PM

Posted 08 March 2005 - 06:24 PM

Please Help! I followed all steps to remove the virus listed in the "topic description". updated all microsoft updates and all virus updates. ran adaware SE. ran spybot search and destroy. disabled system restore. i went into safe mode and ran virus scan. all files were clean. went back into normal mode and enabled system restore. everything seemed to be fine until i visited a website that i normally visit. this time there were red x's on pictures that you could normally see. and then i got an error message saying the following...

QUOTE
Explorer.EXE-Application Error
The instruction at "0x77f580db" referenced memory at "0x00000067". The memory could not be "written".
Click On OK to Terminate Program.

I ran Hi-Jack This and here is the log. thanks for your help!

Logfile of HijackThis v1.99.1
Scan saved at 6:22:45 PM, on 3/8/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Downloads\HJT\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\ypager.exe -quiet
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\yhexbmes0521.dll (file missing)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Documents and Settings\Rick\My Documents\Downloads\Messenger\yhexbmes0521.dll (file missing)
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/cha...t/c381/chat.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/cha...v45/yacscom.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1109127360718
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

#6 Daisuke

Daisuke

    Cleaner on Duty


  • Members
  • 5,575 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Romania
  • Local time:01:43 PM

Posted 09 March 2005 - 05:33 PM

Explorer.EXE-Application Error
The instruction at "0x77f580db" referenced memory at "0x00000067". The memory could not be "written".
Click On OK to Terminate Program.


The error means that Explorer.EXE is trying to write to an area of memory that isn't allocated for it.
It could be a software problem. I couldn't find a solution for you. I would call Microsoft for support.

Your log looks clean.




Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.

Edited by Daisuke, 26 March 2005 - 05:20 AM.

Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

Posted Image




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users