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C:\window\system32\jkkjk.exe -- Windows Problem


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#1 06Pineaplle17

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Posted 18 January 2008 - 12:47 PM

:thumbsup: I am not at all technologically inclined!

I have been getting 2 differnt error messages when I start my home PC.

One that reads: Windows cannot find C:\WINDOW\system32\jkkjk.exe

and another one that says: Windows could not loard or run C:\WINDOW\system32\jkkjk.exe

:flowers:

I know I am supposed to give as much information as possible -- so here is what I can tell you. My laptop PC is 4 years old. I just connected it to the internet one week ago today (for the first time) and the Norton Anti-virus option came up and asked if I wanted to "load" the program. So I did. I don't know why but I think my problems are linked to this.

Can anyone help me?

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#2 DaChew

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Posted 18 January 2008 - 01:03 PM

welcome to the internet and all it's wonders and dangers

looks like you have picked up a baddie(malware)

http://www.bleepingcomputer.com/forums/topic41975.html


http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Edited by DaChew, 18 January 2008 - 01:05 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 hamluis

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Posted 18 January 2008 - 01:05 PM

http://spywarefiles.prevx.com/RREFFE26091970/JKKJK.EXE.html

Appears to be malware of some sort on your system.

Did you just buy this laptop? I'm confused on the statement that it's 4 years old, but connected If you have Norton to the Internet a week ago.

In any case, I suggest you go online to http://www.kaspersky.com/virusscanner and conduct an online scan of your system.

After that, you need to update the antivirus program which is installed on your system.

Note: If any malware items are found during the scan...you want them deleted , not saved.

Post back here and let us know how it goes :thumbsup:.

PS: I also suggest that dowload/install this program and update it...then scan your system: http://www.superantispyware.com/superantis...efreevspro.html Download/install the Free Version For Home Users

Louis

#4 06Pineaplle17

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Posted 18 January 2008 - 01:30 PM

Let me explain -- I bought the laptop 4 years ago (NEW) but did not have internet available until a week ago. I know I live in the dark ages. I only used the laptop for word documents & power point.

Last week I got wireless internet at home.

:thumbsup: what is malware?

#5 06Pineaplle17

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Posted 18 January 2008 - 01:37 PM

How do I get Norton off my compuer?

I have tried to "remove. delete" it, but it is still there!!!

#6 hamluis

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Posted 18 January 2008 - 02:03 PM

OK :thumbsup:.

If you are going to live on the Internet...there are some things you need to learn and do.

1. Learn to use Google for informational needs.

2. Use forums like this for real problems, not just information which can be easily (and better) found by using Google.

Some links that you can read, if interested:

Basic Security, Protect Your PC - http://www.microsoft.com/singapore/protect/english/winXP/

Home Computer Security - http://www.cert.org/homeusers/HomeComputerSecurity

How to Thwart Malware and Surf the Internet Safely - wikiHow - http://www.wikihow.com/Thwart-Malware-and-...Internet-Safely

Howstuffworks How Firewalls Work - http://computer.howstuffworks.com/firewall1.htm

How Can I Keep My Computer Patched and Up To Date - http://netsecurity.about.com/od/frequently..._autoupdate.htm

Ars Technica Security Practicum Essential Home Wireless Security Practices - Page 1 - (10-2002) - http://arstechnica.com/paedia/w/wireless-s...-802.11b-1.html

Now...you can bother not to read any of these...and the only person you will hurt will be yourself. The questions that you asked indicate to me that you need to familiarize yourself somewhat with the rules of the game...these links will help you do that.

Norton is not something you want to get rid...as you will find out if you read.

Louis

#7 Dialer

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Posted 18 January 2008 - 02:11 PM

While I agree with Hamluis that you definitely need to educate yourself about the ins and outs of the internet, I recommend that you first get rid of what currently ails your computer. Please follow the links that DaChew posted, and also have a good read through the New User Orientation Center.

Also, :thumbsup: to BC. You've landed in the right place to get the help you need.

Edited by Dialer, 18 January 2008 - 02:12 PM.


#8 06Pineaplle17

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Posted 18 January 2008 - 03:25 PM

Louis THANK YOU for all the information...I have printed nearly everything you gave me! These links are great.

Unfortunately action was taken before I got this post.

As far as I can tell Norton anti-virus has been uninstalled...now I have no virus protection. YIKES!

I am trying to download AVG, but it is saying that a virus program already exists --- the problem is I can't find it anywhere!!

This is such a mess.

I don't want to tell my husband, but I think I am going to have to call the geek squad!!! :thumbsup:

#9 hamluis

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Posted 18 January 2008 - 04:04 PM

Do not call the Geek Squad, please.

No point in paying them money to render advice which is free here...unless you just have a compulsion to that sort of thing :thumbsup:.

And you won't learn anything...

I have to ask...what's wrong with the idea of asking your husband's assistance on some of this familiarity thing...if he's more familiar than you are with Computer World?

I have to ask...how did you remove Norton from your system?

There's a complete (well, almost complete) listing of programs installed on your system...available by pressing the Start and putting the mouse on the All Programs icon.

Louis

Edited by hamluis, 18 January 2008 - 04:04 PM.


#10 06Pineaplle17

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Posted 18 January 2008 - 04:10 PM

Louis,

Someone I work with removed it for me...well 90% is what he said.

My husband is NOT computer savvy either...and is going to be very upset with me for having done this. Not to mention the possibility of having to spend $300 for the geek squad. That was the quote I was given over the phone! OMG!

#11 hamluis

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Posted 18 January 2008 - 04:24 PM

Sounds like I should join the Geek Squad :flowers:, easy money.

Well, each owner must decide whether he/she is going to pay someone to know the things an owner/user should know about a computer...or whether he/she is willing to learn those things and keep their cash in the right hands.

http://support.microsoft.com/kb/307895

Are you up to the challenge :thumbsup:? Try it. If Norton appears on that list, it may or may not be gone.

http://free.grisoft.com/doc/2/

Download the one at farthest right, download it someplace you can find it (I use my desktop). Once it's downloaded, you can install it on your system.

Same process should be followed for http://www.superantispyware.com/superantis...efreevspro.html You want the version on the left, Free 4 Home Users.

This will provided minimal protection and defense capability for your system.

After these two products are installed, they need to be updated...then each needs to do a complete scan of your system. Does not matter which runs first.

If you use System Restore, I suggest that you temporarily turn it off when scanning for malware.

Louis

#12 Dialer

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Posted 18 January 2008 - 06:02 PM

You might find these instructions for the Norton removal tool to be helpful in cleaning up the remaining artifacts. It might be a good idea to read the whole thread before doing anything with it, though.

ETA:

:thumbsup: Ooooops. Forgot to include the link to the thread: How to remove your Norton products.

Thanks for posting the link to the tool, Louis!

Edited by Dialer, 18 January 2008 - 07:34 PM.


#13 hamluis

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Posted 18 January 2008 - 07:17 PM

Link for Norton Removal Tool: http://service1.symantec.com/SUPPORT/tsgen...005033108162039

Louis

#14 garmanma

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Posted 18 January 2008 - 08:25 PM

I agree with everyone I would suggest you finish removing Norton with the removal tool
Make sure the XP firewall is turned on: XP firewall
Then download AVG from free grisoft
Go to DaChew's links and get you computer cleaned up. Once it's clean they will suggest extra protection methods to help keep your computer healthy and happy
Mark
I would also limit your online use to working to get your computer cleaned until everything is in place

Edited by garmanma, 18 January 2008 - 08:28 PM.

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#15 usasma

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Posted 19 January 2008 - 08:04 AM

I have been getting 2 differnt error messages when I start my home PC.

One that reads: Windows cannot find C:\WINDOW\system32\jkkjk.exe

and another one that says: Windows could not loard or run C:\WINDOW\system32\jkkjk.exe

The above error messages seem to indicate to me that Windows cannot locate the virus to launch it. This can be the result of an incomplete removal of ALL the stuff that the virus did when it installed itself.

In other words, your Antivirus program removed the virus, but not the entries that point to it as startup. The error messages are actually a good sign because they indicate that the virus couldn't start! - but they are irritating. Fixing them usually involves locating the appropriate startup entry and deleting that.
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