Posted 18 January 2008 - 12:29 PM
My HP laptop DV 6000 recently was unable to connect to the internet, turns out that this particular series of laptops has HUGE problems with the wifi just all of a sudden stops working. HP has been getting tons of complaints about it. I called them, told them exactly what was wrong, and said the computer was otherwise working perfectly. They said, okay send it in and we will fix it (replace motherboard I think) Anyways, I get the following e-mail a week later....
"I am writing to update you on your notebook. The techs have found the following:
Liquid on top assembly, motherboard, base assembly,
keyboard, LCD bezel, and keyboard cover
The above mentioned problem isn’t covered under the normal manufacturer’s warranty. The replacement/repair cost for these parts is $759.42. We do have an ADP plan at the cost of about $290.00 that will cover the cost of this repair and also covers the computer for 2 years from your purchase date against accidents such as a cracked or bruised LCD, Liquid spills, motherboard damage or dropping the notebook. These things are outside of the manufacturer’s warranty which only covers malfunctions of the notebook; in addition, it will also cover you when the normal manufacturers warranty expires. Please respond to this email or call the number below to let us know what you would like to have done within 24 hours to avoid having the unit returned due to no response. We will try contacting you once more tomorrow by phone."
Could not believe it! So there's a spill that isn't harming the computer otherwise, and they're going to blame their defective product on spilt milk in an otherwise perfectly functioning computer! I'm so pissed, but don't know what to do. Should I just pay the $300 and get it over with?