If you have another computer and a flash drive, you could try transfering the information from the dvd to the flash and then put the flash in your laptop and see if you have any problems. You may have a problem with the dvd drive in your laptop.
No, I do not have access to another computer or a flash drive. Thank you for your suggestions; please see reply below.
As I just posted in your HJT log thread, you should post here what you told me via PM so we know how you're progressing.
If you don't mind, I'll give a short summary. HP has run a disagnostic on your system and because of the CRC error and other issues, so has determined that your hard drive needs to be replaced, is that correct?
Also I have to ask this even tho it may sound as if it is insulting your intelligence (but see my sig)--you never know what people do know and don't know: what type files were you trying to transfer? Photos, documents, text files etc.?
Please let us know what you have done and how else we can help you. If you have already taken the computer to the shop and/or don't have the other equipment, then we will understand why you hadn't posted back with an update.
Never be concerned about insulting my intelligence, I am here TO LEARN and get issues settled; I have the lifestyle of not receiving any offense - it is injurious to the heart.
First, the CRC issue:
This error message occurred when trying to copy and restore photos from dvds. I see now that the problem occurred with pics I had uploaded from a Walgreens cd. Although they did not copy properly into the My Pictures folder of My Documents, they are complete in a folder I'd made on the desktop and copied into there also. I have been able to restore text files, photos, and Favorites from the backup dvds and have not lost data. I did not backup program files.
I have used Sonic (it comes standard with this notebook) today to burn some desktop files onto a dvd and it worked just fine; I copied some of the files back onto the desktop, and it worked fine. Based on this, I do not believe there is a problem with the dvd/cd burner; I could be wrong.
Secondly, the HD issue:
This Pavilion dv6135nr laptop (Windows XP Pro Media Center Edition) is 14 months old. It has never left my home, never been to a repair shop. All the suggestions have come to me through phone conversations with HP case managers for escalated service outside Seattle. There were issues with performance and slowness after I surveyed what was available in the Media Center (start>all programs>media center), and HP told me to do a recovery using the d:\Recovery Partition which is standard on this notebook (this model did not have recovery disks with it). This was supposed to put the system back to factory settings; this was done 11/21, but it did not put the system back to factory settings. (On 12/1, I had an incident with a performanceoptimizer error,changes to my home page, freezes, shutdowns, etc., so I worked with BC for many days on this; it has been resolved, and there was no malware or infection). Because the recovery partition reformat failed, HP sent me two disks to do a destructive recovery. This was done on 1/16. After 12+ hours of recovery, reinstallation, getting security back up, getting the 89 MS updates installed, there are still problems - and some are worse than before.
1) I still do not have the ability to do a system restore - start>all programs>accessories>system tools>system restore (this laptop has never been able to do this). The screen will have me go thru the process to select the restore point, say it will do it, then another screen comes up that says "unable to restore, no changes have been made to the system". It will say this at multiple restore points even with many changes made.
2) In the Event Viewer, the Application section goes from 1/16 to 1/18 and hasn't had an entry since that time
; I've refreshed it, but it doesn't change. There are multiple application hang, userenv, and MsiInstaller errors in the 1/16-1/18 period. There is no warning/error around the time this section quit functioning.
3) In the Event Viewer, the System section is correct as to time and date (today is 1/23); there are multiple Dhcp, lost IP address, lost network status, and CdRom0 has a bad block errors. There is no warning or error around the time the Application section quit functioning.
4) The Help and Support Center that is above run and search on the start menu does not seem to have all the information it should have; it has always seemed incomplete.
5) On the start>all programs listing, this model will put a blue highlight on new programs that have been installed until you click on them. This worked all right until I installed Webroot, Real Player, SuperAntiSpyware, and Zone Alarm firewall. I can click on them every day when I turn the laptop on and have no blue highlights, then the next time I restart, the blue highlighting is back again.
6) I had a DEP Data Execution Prevention shutdown on 1/20 and all I did was raise the lid on the laptop after it had been closed about 30 minutes; I close the lid during the day many times and shut it off at night; there has never been a problem just by raising the lid.
7) Sometimes when I turn it on, I have to restore the system tray icons for Norton AV, Spy Sweeper, and Zone Alarm; they come and go sometimes.
I myself did a diskcheck on 1/19; after an hour or so, the result was "clean"; I did a BIOS check before the first recovery on 11/21 and it was fine. I defragged today and after the recovery. I went to the HP website today and ran the diagnostic tests for this laptop. Every test (processor,cd rom,audio,USB bus,video adaptor,battery,modem,IDE hard disk,LAN,memory,monitor,PCI bus) came back "passed" and "OK". I have double checked, and I have every Windows update and every HP update. 66% of my 2 GB memory is free; I do not do gaming; I don't have a digital camera or store huge amounts of pics or anything else.
HP called me a few days ago to see how things were going; when I told them what is noted above, they sent me another HD and want me to install it and return my present one to them; they say it will probably take 24+ hours, then there is the time for updates, etc.
I do not have enough technical proficiency to know what to do. I am not convinced this is a HD issue though -- and I don't know how serious these continuing issues are or even if it's hardware, software or both. My gut tells me that HP wants to replace the HD because they have no explanation for the present errors and no other way to fix it; by the way, I had such trouble with this laptop after opening the Media Center and such poor advice from the Indian techs over a period of time that the escalated case manager gave me a one year extension on the warranty free in October of 2007; my warranty and accidental damage protection is extended until 11/30/08. I have been to Best Buy to inquire about "lemons", but they said that I would have to have bought their extended protection at the time of purchase AND have taken the laptop into them to send to HP for repair at least FOUR times; after the fourth time, they would replace it. I did not buy their extended protection when I purchased it, so no help there.
I am not comfortable returning my present HD to them; I access financial sites but don't pay bills from the laptop. I have done taxes at pay sites on the laptop, but never saved the return or any info to the HD. I have applied using my social security number and credit card number using the laptop, but never saved any form or info to the laptop. I am not skilled enough to know if I'm compromising my info - even if I use killdisk (as HP suggested).
I am extending thanks in advance for any help and guidance; I truly need some expert advice.