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Ibm Thinkvision 6636 - No Display, Amber Led


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#1 nemslistings

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Posted 17 January 2008 - 04:33 PM

Hi,

At work we have IBM thinkvision montors model number 6636. We have close to 40 computers here with these things and probably around 20 of them have been replaced while still in warranty. Unfortunately, the warranty ran out on most of these back in August and on the rest in November. Now, they are still going dead and there seems to be no way to fix these without buying another monitor. Has anyone had this same problem and know how to fix them? All of them that IBM shipped back to us are going good.


The problem is that these will be working fine with no sign of a problem but once they go to sleep they just don't want to wake back up. (I have the same problem :thumbsup: ) The LED with show amber but not change to green. The display sometimes flicker and the led with flicker green when the screen does this but this is the only sign of life they show.

Thanks!

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#2 KoanYorel

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Posted 17 January 2008 - 05:00 PM

Complaints about commercially purchased equipment should be addressed to the supplier/manufacturer.
Since there is the previous record of so many units going bad and so soon, there is a case to pursue even though the warranty periods have expired.

Repairs are more expensive than buying new units (non-IBM junk).

What is the cost on the downtime for every day the systems are off-line?

Edited by KoanYorel, 17 January 2008 - 05:06 PM.
spelling and poor grammar

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#3 HitSquad

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Posted 18 January 2008 - 09:04 AM

Just to be sure, since they appear fine before going to sleep, check steps 2 & 3 here.
Mis-configured PM settings and\or monitor mode will do the same thing.
Has IBM indicated to you what was repaired on the returned monitors or did they just replace them?

#4 nemslistings

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Posted 18 January 2008 - 09:50 AM

So far, we have had a spare for every machine that has gone down but now I'm down to only one left in working order. IBM has not said what they have done to fix the ones that were returned.

I'll try the steps on the link as soon as my coworker comes in. Thanks!

#5 garmanma

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Posted 18 January 2008 - 05:08 PM

I would think, with the amount of units you've purchased and the problems you've had so far, that if IBM wants to continue to supply your company something could be worked out
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