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Dvd Stopped Working


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11 replies to this topic

#1 icebrand

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Posted 16 January 2008 - 08:59 PM

Hi guys. Wondering if you could help me on a certain problem

Just recently, my DVD drive stopped reading discs (any disc; DVD or otherwise). However, the drive is still visible in My Computer, so I know it is still installed; it just doesn't want to read any disc.

Device manager tells me that the drive is working fine.

OS: Windows XP
Drive: Sony DVD-ROM DDU1612

Hopefully you guys are able to help. Otherwise, will I need a new drive?

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#2 DaChew

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Posted 16 January 2008 - 09:09 PM

well believe it or not, the best thing is try the drive in another computer or another drive in that computer, with that old a drive I would believe it's probably dead or dying

especially if you haven't installed any strange burning software like roxio or easy cd
Chewy

No. Try not. Do... or do not. There is no try.

#3 oldhippie

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Posted 16 January 2008 - 09:34 PM

This may not apply to you!
When you make a copy of, or try to play a copy of, copy righted material there is a small program that will not allow your drive to read disc ever again.
I see the same symptoms all of the time from people who just played a copy they got from a friend.
If this does apply to you, buy a new drive.
The hippiefreakcomputergeek
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#4 DaChew

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Posted 16 January 2008 - 10:06 PM

When you make a copy of, or try to play a copy of, copy righted material there is a small program that will not allow your drive to read disc ever again.


that would be a drm rootkit and hasn't happened yet

after sony's infamous adventure with audio cd's I doubt that it will ever happen, all those people picketing outside music stores was too much a public backlash?

sounds like an urban legend to me

If it was true we would have heard about it over at digital digest where I moderate?


what's this so called program?
Chewy

No. Try not. Do... or do not. There is no try.

#5 Eyesee

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Posted 17 January 2008 - 12:08 AM

Does the drive see all DVDs as audio cd's?
Are you using Power DVD?
In the beginning there was the command line.

#6 icebrand

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Posted 17 January 2008 - 05:44 AM

I can assure you, the problem is not to do with playing copyrighted material :thumbsup: The last thing I watched was legitimate.

Does the drive see all DVDs as audio cd's?

It doesn't see them as anything. The drive shows up in My Computer, but if you try to open/explore it, it says something to the effect of "please insert disc", as if there is no disc inserted.

Are you using Power DVD?

No. I use VLC as my media player.

#7 oldhippie

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Posted 17 January 2008 - 07:04 AM

as I said this may not apply to you.
And I am not sure how it is done but then you would get an error code saying could not load drivers.
Have you tried cleaning the lens? If the lens is dirty the drive will not read a disc.
For desk tops this is easy as you just use a cleaning disc, laptops are harder.
For a laptop you can put a little bit of rubbing alcohol on a Q-tip and gently rub the lens a few times. (the lens is the little glass or plastic bubble next to the center where the disk sets).
Give this a try, hopefully it will work, if not your drive may have died. (does happen all of a sudden).
The hippiefreakcomputergeek
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#8 hamluis

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Posted 17 January 2008 - 10:22 AM

I've never known Device Manager to alert anyone to a dead optical drive...a better source to check would be Event Viewer.

If anything is wrong with any drive, it should be reflected in EV (if all is working well).

In particular, you want to look for controller errors anything referencing a drive/disk.

Louis

#9 oldhippie

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Posted 17 January 2008 - 06:02 PM

Hello,
Device manager Will give an error code if the drivers are current, but will not load.
My purpose is to gather all the information that I can so that I may give you a proper fix.
I must apologize for hamluis asking you to use event viewer with out providing instructions on how to use it, or a link to a site that gives instruction.
Below are basic instructions on how to use event viewer followed by a link to give you more information.

How to View Event Details
To view the details of an event, follow these steps: 1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
2. In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.
3. In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

To view the description of the previous or next event, click the UP ARROW or DOWN ARROW.

To read how to use event viewer go here
Thank you.
The hippiefreakcomputergeek
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#10 icebrand

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Posted 17 January 2008 - 10:02 PM

Thank-you for the help. Am I just looking for errors in Event Viewer? If so, I've found these in the "system" tab

Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 9
Date: 2/12/2007
Time: 8:23:24 PM
User: N/A
Description:
The device, \Device\Ide\IdePort1, did not respond within the timeout period.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0f 00 50 00 01 00 a4 00 ..P....
0008: 00 00 00 00 09 00 04 c0 .......
0010: 00 01 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 07 00 00 00 ........
0038: 40 00 00 0e 00 00 00 00 @.......
0040: ff 20 0a 12 48 01 00 10 ..H...
0048: 00 00 00 00 04 00 00 00 ........
0050: 10 5a fe 82 98 3d f6 82 .Z‚˜=‚
0058: 00 00 00 00 78 e9 c1 82 ....x‚
0060: 01 00 00 00 00 00 00 00 ........
0068: 4a 01 00 00 58 00 00 00 J...X...
0070: 08 00 00 00 00 00 00 00 ........


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 2/12/2007
Time: 7:53:30 PM
User: YOUR-75TMJF02WE\Guest

Description:
DCOM got error "The dependency service or group failed to start. " attempting to start the service upnphost with arguments "" in order to run the server:
{204810B9-73B2-11D4-BF42-00B0D0118B56}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Cdrom
Event Category: None
Event ID: 7
Date: 25/09/2007
Time: 8:16:52 PM
User: N/A

Description:
The device, \Device\CdRom0, has a bad block.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 00 68 00 01 00 b8 00 ..h....
0008: 00 00 00 00 07 00 04 c0 .......
0010: 00 01 00 00 9c 00 00 c0 ....œ..
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 90 f5 ba 01 00 00 00 .....
0028: 36 fb 19 00 00 00 00 00 6......
0030: ff ff ff ff 00 00 00 00 ....
0038: 40 00 00 c4 02 00 00 00 @......
0040: 00 20 0a 12 48 02 00 00 . ..H...
0048: 00 00 00 00 14 00 00 00 ........
0050: 00 08 af 02 a8 2f d5 82 .../‚
0058: 00 00 00 00 00 94 c1 82 .....”‚
0060: 02 00 00 00 b2 5e 37 00 ....^7.
0068: 28 00 00 37 5e b2 00 00 (..7^..
0070: 2d 00 00 00 00 00 00 00 -.......
0078: 70 00 03 00 00 00 00 0a p.......
0080: 00 00 00 00 11 06 00 00 ........
0088: 00 00 00 00 00 00 00 00 ........


The first two are repeated numerous times. I hope these are relevant.

Oh, and BTW, I'm yet to by a cleaning disc, so if all else fails, I'll try that.

Edited by icebrand, 17 January 2008 - 10:03 PM.


#11 dc3

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Posted 18 January 2008 - 02:12 AM

Have you tried to uninstall the drive in Device Manager and then reboot?

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#12 DaChew

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Posted 18 January 2008 - 05:23 AM

Have you tried to uninstall the drive in Device Manager and then reboot?



that step should have been suggested first

:thumbsup:

sometimes we can't see the forest for the trees
Chewy

No. Try not. Do... or do not. There is no try.




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