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Infected Win32 File


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#1 Nana2007

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Posted 16 January 2008 - 05:39 PM

I am trying to help a friend with his computer. He downloaded BitDefender8 and allowed it to scan his computer. It found items and cleaned up - however, it stated one file was infected and could not be removed. It is C://WINDOWS/system32/zorjboap.exe//data0018//data0002.

What should he do?

Edit: Moved topic to the more appropriate forum. ~ Animal

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#2 t3s

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Posted 16 January 2008 - 05:41 PM

boot into safe mode and run the program again.

This is done usually by tapping f8 repeatedly during start-up.


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#3 Nana2007

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Posted 16 January 2008 - 05:45 PM

Thank you very much! We will try that!

#4 t3s

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Posted 16 January 2008 - 05:46 PM

No problem. Hope it works for you. :thumbsup:


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#5 Nana2007

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Posted 16 January 2008 - 07:22 PM

In safe mode, the antivirus program will not run. It gives me a blue window error with a red X. It says it cannot run. I tried to use safe mode with networking also, but that didn't work either. Any ideas?

#6 Orange Blossom

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Posted 17 January 2008 - 12:12 AM

Hello Nana2007,

As far as the AV not working in Safe Mode, that is because some of the drivers cannot load when in Safe Mode.

In researching what the suspicious file might be, I discovered that you are being helped here: http://forums.whatthetech.com/PC_2_System_...454#entry430454

Please follow their directions. It is extremely important that only one set of directions are followed, otherwise things get confused and it makes it more difficult for folks to help you.

Orange Blossom :thumbsup:

Reason for edit: correct spelling.

Edited by Orange Blossom, 17 January 2008 - 12:13 AM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#7 Nana2007

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Posted 17 January 2008 - 05:45 PM

I removed the topic from what the tech - so I am surprised it is showing up there. It had 37 reviews and no one answered it in several days. So I saw where this site was recommended if they were busy.

At any rate - the problem is solved. The second time we ran the antivirus, it corrected the problem! Thanks to everyone who responded. I will have to go back to what the tech and see what they said and thank them too. I thought the topic was erased! :thumbsup:

LOL

Thanks again!!!!

#8 boopme

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Posted 17 January 2008 - 08:11 PM

Sounds good if PC is clean to prevent accidental restoring of your PC to an infected state,Replace your Restore point.
Create a new Restore Point:
Go to Start > All Programs > Accessories > System Tools > System Restore
Then when Restore opens, select Create a new restore point and click Next
Give the the restore point a name like New and clean >Click Create

Then delete old Restore points:
Go to Start > All Programs > Accessories > System Tools > Disk Cleanup > Click Ok.
Click the more options tab > notice System Restore > click clean up >Reboot
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#9 quietman7

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Posted 17 January 2008 - 11:02 PM

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
"Hardening Windows Security - Part 1".
"Hardening Windows Security - Part 2".
"IE Recommended Minimal Security Settings".
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#10 Nana2007

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Posted 18 January 2008 - 11:46 PM

Thank you very much! I will do those things! I appreciate the info! :thumbsup:

#11 boopme

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Posted 19 January 2008 - 12:02 AM

You're welcome
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