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Updating Windows And User Privilege Service


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#1 Whisperwolf

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Posted 16 January 2008 - 02:07 AM

Hi all!

I recently had an unexpected problem with a piece of software, and reinstalled Windows selecting to repair my existing installation. Now although it's downloaded the updates, when it goes to install them it simply says "Installation failed" and gives the entire list of downloaded updates as failed. When I turn my machine off, it says "Installing update 1 of 89" for about four seconds, then proceeds to "Windows is shutting down"

I also notice that in Services I have "User Privilege Service" set to manual and stopped. When I try to start it, it fails with the message "Failed to respond in a timely manner" and then forever afterwards during that session is marked "starting" but it never successfully starts. I've seen a lot of talk about the existence of "User Privilege Service" - it only seems to show up in services when something is wrong - but I've not been able to find an explanation of what it is, what it does, and what to do if it refuses to start.

Any help would be much appreciated.

Edit: Removed HijackThis log as further reading through the forum indicates it's not appropriate to post it in advance

Edited by Whisperwolf, 16 January 2008 - 02:34 AM.


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#2 usasma

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Posted 17 January 2008 - 07:26 AM

I'm unsure of the validity of the User Privilege Service. It doesn't appear anywhere on my XP VM - even when invoking the "Run As" command. My XP VM is fully updated, but does not have .NET 1.1 or .NET 2.0 installed.

As search of the web doesn't reveal much about this service, nor does a search of the Microsoft KB.

I'm guessing that it's malware or a service installed by some relatively obscure add-on program that you have running. I'd suggest running a free, online scan to ensure that your protection hasn't been compromised. Here's 2 that I use:
http://safety.live.com (requires IE)
http://housecall.trendmicro.com

If it turns out that it's an infection, try posting in this forum: http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
If not, then post back and we'll see what we can do.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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