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Sound Problem


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9 replies to this topic

#1 chow2rich

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Posted 15 January 2008 - 12:51 AM

My audio is making some weird noises when running a program. For example I was playing a movie and the sound was very slow. And also my computer is becoming alittle slow too. It didn't happen to me before. But I was infected with a virus. But I got rid of the virus right away. And I'm also still taking care of spyware and adware problems from the virus when I was infected. Can one tell me what to do? Do I have to uninstall my sound drivers and re-install them? Help would be appreciated. Thanks!

Edited by chow2rich, 15 January 2008 - 12:53 AM.


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#2 boopme

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Posted 15 January 2008 - 11:06 AM

Hello , are you sure it is removd. What Antivirus and spyware was used? Do`you know the malware name?
Was` it quarantined? Do you know the location of the infection?
It is possible the infected file was related to this and moved into the quarantine and may neeed to be re installed.

Edited by boopme, 15 January 2008 - 11:07 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 chow2rich

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Posted 15 January 2008 - 11:15 AM

Yes I do, and my Anti-Virus is Avast Home Edition. The virus was a Trojan.Virtumode or something like that. But it wasn't my anti-virus avast who found it. It was my Spyware Doctor who found it and SuperAnti-Spyware. I got Spyware Doctor from Google Pack last year. I know I shouldn't have more than two anti-spyware but it didn't run at the same time. I only ran one program at a time. Because I know that if you have more than one anti-virus or anti-spyware it will mess up your computer. And they were both compatible with each other. So no problems.

Edited by chow2rich, 15 January 2008 - 11:32 AM.


#4 boopme

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Posted 15 January 2008 - 11:54 AM

Is the PC still slow or normal now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 chow2rich

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Posted 15 January 2008 - 01:10 PM

Sometimes it's slow, but when I use my Anti-Spyware and Ad-Aware SE Personal and Spyware Doctor it removes the Adware Tracking Cookies that was making my computer slow. But once it was removed my computer got better. Almost like it's back to normal. And Oh by way my sound is better now, because I removed Adware Tracking Cookies by using my Anti-Spyware, Ad-Aware SE Personal, and Spyware Doctor. But later on, the sound again would go bad. The sound or audio would be very slow like duplicating or something. Like for example my music would repeat that sound. For example: HHHHHello. Slow.

Edited by chow2rich, 15 January 2008 - 01:15 PM.


#6 boopme

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Posted 15 January 2008 - 02:04 PM

Hello again. Let's just do a couple things to be sure. i'm posting full instructions anyway. I would like to see the logs.
NOTE: all blue wording are links to instructions
First you will need to follow the instructions in our Tutorial
How to Remove WinFixer / Virtumonde

Now Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it.
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 chow2rich

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Posted 16 January 2008 - 12:19 AM

Here is my results from SuperAntiSpyware Free Edition:




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/15/2008 at 11:46 PM

Application Version : 3.9.1008

Core Rules Database Version : 3379
Trace Rules Database Version: 1373

Scan type : Complete Scan
Total Scan Time : 01:46:44

Memory items scanned : 174
Memory threats detected : 0
Registry items scanned : 9145
Registry threats detected : 0
File items scanned : 59118
File threats detected : 0




It found no threat.




Here are the results for VundoFix:




VundoFix V6.7.7

Checking Java version...

Java version is 1.5.0.4
Old versions of java are exploitable and should be removed.

Scan started at 7:06:22 PM 1/15/2008

Listing files found while scanning....

No infected files were found.






But my audio is weird again. Making repeated sounds like duplicating. I un-installed it and re-installed it, but the sound is weird again, and also my computer is slow now. And how do you remove old java version? Explain, please. Thank you.

Edited by chow2rich, 16 January 2008 - 12:53 PM.


#8 boopme

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Posted 16 January 2008 - 01:47 PM

Hello your PC looks clean. Have you tried uninstalling then reinstalling and updaring your video software?
Also
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE)6 Update 4...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Plattform: "Windows".
  • Select your Language: "English".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u4-windows-i586-p.exe to install the newest version.
Should your sound problem still exist,then you should start a Topic in Internal Hardware as it is not malware related.

Edited by boopme, 16 January 2008 - 01:53 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 chow2rich

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Posted 17 January 2008 - 12:06 AM

I did it, I removed my old Java updates and installed the new one. But my computer is still sometimes slow and so is my audio. I will post it in another area about my audio. Thanks for the help, but it didn't work out.

#10 quietman7

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Posted 28 January 2008 - 12:12 PM

Since you started a new thread and are already receiving help here, this thread is closed. Please do not start new threads or duplicate topics as this causes confusion and makes it more difficult to get the help you need to resolve your issues. Thanks for your cooperation.

Edited by quietman7, 28 January 2008 - 06:59 PM.

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