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Cannot Remove Programs


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3 replies to this topic

#1 puczkow1

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Posted 14 January 2008 - 06:33 PM

I tried to remove my hp 3310 all in one software thro add remove programs and it would just blink. there are a few diff things that need to be erased and none would.I have uninstalled and reinstalled same soft ware before this is firsyt time this has happened.Oh also tried in safe mode.

please help and thanks in advanced

Edited by puczkow1, 14 January 2008 - 06:36 PM.


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#2 TMacK

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Posted 15 January 2008 - 12:27 AM

Hi puczkow1.

I see you have an open HJT log posted in the HijackThis Logs and Malware Removal forum.
You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

I'm closing this topic until you are cleared by the HJT Team.
If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.

If you have any questions, don't hesitate to send me a PM.
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Reflect, repent, and reboot.
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#3 stevealmighty

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Posted 15 January 2008 - 11:51 AM

Per the OP's request, I've opened this topic and closed the one in the HJT area.

To start, I'd try to reinstall the HP software then uninstall it-sometimes files get deleted that are needed to uninstall programs, and reinstalling them might help. Just install over everything if it asks.

Let us know how this goes. :thumbsup:
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#4 CTH_Tom

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Posted 15 January 2008 - 04:02 PM

The free program CCleaner has an uninstaller that may help.
Just don't use the registry cleaner from this program as it may cause your computer to explode or catch on fire. :thumbsup:
http://www.ccleaner.com/
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