Please print off a copy of these instructions, and also save them to a Notepad file on your Desktop, so they are easily accessible. We are going to boot into Safe Mode later in the fix, and there is no internet access.
I do not recommend that you have more than one antivirus product installed and running on your computer at a time.
The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other antivirus products to create "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.
In general terms, the two programs may conflict and cause false alarms - when the antivirus software tells you that your PC has a virus when it actually doesn't. Also it can cause system performance problems; your system may lock up due to both software products attempting to access the same file at the same time.
Therefore please go to Add/Remove in the Control Panel and remove either AVG
Download AVG Anti-Spyware
to your Desktop.
Start the set-up program by double clicking the installer.
Follow the on screen instructions to install the program, making sure that "Launch AVG Anti-Spyware" is checked.
Click the Update
tab then select Start update
; a progress bar will show the updates being installed.
Now press the Scanner
icon, and click the Settings
Click Recommended actions
, then set it to Quarantine
.Close the programme now, we will scan with it later on.
Reboot your computer into Safe Mode
This is done by rebooting Windows and pressing F8
at boot/Windows startup, usually right after the beep.
Then select Safe Mode from the list. Make sure you choose the option without Networking Support.
Run a full system scan with whichever antivirus you decided to keep, letting it quarantine anything it finds.Launch AVG Anti-Spyware
by double clicking the icon on your Desktop.
Press the Scanner
Then click on the Complete System Scan
button.If any infections are found
, you will be asked for an action; select Apply all actions
Now press the Reports
icon at the top.
Choose Save report as
and save the text file to your Desktop.Reboot normally
Please post this log in your next reply.