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#1 biohazardous

biohazardous

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Posted 12 January 2008 - 11:35 PM

Hi!
I'm really new to this and i only discovered this site becuase of this stupid rond.starsdoor pop up that keeps comming up. i just got it today, i think from limewire while trying to download some stuff. it's really annoying and i have no idea what to do! when it comes to computers, im a total loss. what should i do? my laptop is running a bit slower than usual, and even as i type this it seems to jump over a few letters everynow and then. although this could be due to the fact that i am running a few antivirus scans at the same time (Norton and AVG free editon), can someone guide me with this, like i said, im really dumb with computers but being a university student, it is a vital part of my life and i NEED it to run smoothly...:thumbsup:

Thanks

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#2 rookie147

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Posted 13 January 2008 - 05:05 AM

Please print off a copy of these instructions, and also save them to a Notepad file on your Desktop, so they are easily accessible.
We are going to boot into Safe Mode later in the fix, and there is no internet access.

I do not recommend that you have more than one antivirus product installed and running on your computer at a time.
The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other antivirus products to create "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection.
In general terms, the two programs may conflict and cause false alarms - when the antivirus software tells you that your PC has a virus when it actually doesn't. Also it can cause system performance problems; your system may lock up due to both software products attempting to access the same file at the same time.
Therefore please go to Add/Remove in the Control Panel and remove either AVG or Norton.

Download AVG Anti-Spyware to your Desktop.
Start the set-up program by double clicking the installer.
Follow the on screen instructions to install the program, making sure that "Launch AVG Anti-Spyware" is checked.
Click the Update tab then select Start update; a progress bar will show the updates being installed.
Now press the Scanner icon, and click the Settings tab.
Click Recommended actions, then set it to Quarantine.
Close the programme now, we will scan with it later on.

Reboot your computer into Safe Mode.
This is done by rebooting Windows and pressing F8 at boot/Windows startup, usually right after the beep.
Then select Safe Mode from the list.
Make sure you choose the option without Networking Support.

Run a full system scan with whichever antivirus you decided to keep, letting it quarantine anything it finds.

Launch AVG Anti-Spyware by double clicking the icon on your Desktop.
Press the Scanner icon.
Then click on the Complete System Scan button.
If any infections are found, you will be asked for an action; select Apply all actions.
Now press the Reports icon at the top.
Choose Save report as and save the text file to your Desktop.
Reboot normally

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