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Explorer.exe Keeps Restarting. Uhoh

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5 replies to this topic

#1 yekimyarg


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Posted 12 January 2008 - 09:54 PM

Alright, i have been surfing forums all day looking for somone that has had a similar problem with their computer, and all forums seem not to be able to help the victim except this one. Bleepingcomputer had the only successful repair of this problem i have seen after a long session of looking around so i have come to you seeking help. My dad is really horrible with computers and it seems that he has got his computer infected pretty badly.

I started with some virus scanning and spyware scanning- adaware 7, spybot S&D, Norton antivirus (seems to be corrupted since the explorer.exe problem), AVG, and Trend online scan... found lots of random spyware and a few major trojans... fixed them or at least i thought i did. , also did the the run command sfc /whatever (sorr i forgot the name) but the one that repairs all the system files and whatnot, no help.

When i boot the computer, explorer starts up fine, but after about 10 seconds it just goes blank except for the background and then comes up again 4 seconds later, and this loops and loops until finally explorer.exe just shuts off. I am lucky enough to be able to access programs and so forth with ctrl-alt-delete newtask> etc. etc, but i cant freely surf through my computer or use run without having 10 seconds to click buttons really fast... and safe mode shares the same problem. Some exe called imapi.exe shares the same restart shutdown pattern as explorer.exe... maybe somthing important? well just ask me for what i need to post to conquer this beast of a problem.

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#2 Budapest


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Posted 13 January 2008 - 02:45 AM

I would try a repair install.

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#3 usasma


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Posted 13 January 2008 - 08:01 AM

I've seen this sort of behavior with 2 virus infections over the last couple of months at work. When the virus is removed, the restarts seem to go away (but we didn't identify what virus it was) - so I'd suspect that you're still infected. If it was a problem with explorer.exe, the SFC.EXE scan would have fixed it.

Since you've take all of the proper steps to rid yourself of the virus - I'd have to suggest reading the pinned topics on this forum ( http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/ ) and then posting a HiJackThis log there for the experts to have a look at.
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#4 hamluis



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Posted 13 January 2008 - 08:51 AM

FWIW: Just a reminder to all who attempt to purge their systems of infections/malware.

If you are running System Restore (at the time of the attempted purge), there is a chance that the malware remains on your system...waiting to become active again.

Some suggest turning off SR (temporarily) to remove such possibilities (when attempting purge).


#5 yekimyarg

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Posted 13 January 2008 - 04:51 PM

alright thanks ima go post a hijackthis on the other thread

#6 TMacK


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Posted 13 January 2008 - 08:02 PM

Hi yekimyarg,

Now that you have an open HJT log posted in the HijackThis Logs and Analysis forum, you shouldn't make any changes to your system.
Doing so, could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

I'm closing this topic until you are cleared by the HJT Team.
If, after your log has been cleaned, you still need help, please PM a Moderator and we will re-open this topic.

If you have any questions, don't hesitate to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

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