.sorry for the late response.
You have a couple of choices.
) click the Remember this decision box and Apply. This will help you to go back and undo things.
) the malware can be causing a problem. So you can just skip this step and move on thru even if you can only get to the Actual HJ log.
) Run these instructions. Tells us how things go and post the log this asks for.
First you will need to follow the instructions in our TutorialHow to Remove WinFixer / Virtumonde
Now Download Attribune's ATF Cleaner
and then SUPERAntiSpyware
, Free Home Version. Save both to desktop .. DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.
Now reboot into Safe Mode: How to Start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete
" choose: Select All
Click the Empty Selected button.If you use Firefox or the Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive
.Perform a Complete scan
. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all
If asked if you want to reboot, click "Yes"
and reboot normally.
To retrieve the removal information
after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
Please ask any needed questions and post the logs. Let us know how the PC is running now.
Edited by boopme, 11 January 2008 - 08:35 PM.