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My Computer Is Infected. Please Help. W32.bacalid


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#1 KingVeltie

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Posted 10 January 2008 - 09:48 AM

Hello.

On Monday I got a clients computer that was suspected to be infected with a virus. The client took it to someone else first to try and fix the problem they ended up installing AVG with Symantec (not a good Combo). Any case, when I got the pc I tried to get to the bottom of the problem to find the type of virus infection resulting in infecting my own computer after I used my memory stick to transfer a tool to the client pc and then inserting it into my pc.
As it may, the closeted I could get to obtain information about the virus, is a description: VCAB.dll. Generic2.OEH. W32.bacalid.
Doing a search on the internet I concluded that to remove the virus would be easy as just to run a virus scan with the latest definitions or the removal tool (Symantec, Stinger tools)
Problem. The client computers explorer does not even allow running programs as they get terminated. Opening things like control panel gets terminate.
My computer experience the same behavior but not in such a big way. I managed to run the AV, Anti Spy, Registry Cleaner, Removal tool, but to no avail..

I noticed that there are some processes running that are suspect. When terminated the just return.
Process example: hole.zip, untitled.doc, I can not remember the other one.
Sometime Avg Scan detects the virus and moves it to the vault, but the computer is still corrupt and the virus just returns. The VCAB.dll file in the Local settings Temp Directory just returns, and cannot be deleted manually?? :flowers:

Well I am stuck here and am in desperate need of help. As times goes on to clean the my pc it seems to get worse, the clients pc is even worse, as I can not even run add remove programs to uninstall Symantec AV (out dated subscription)
No other viruses or threads are detected on my pc, maybe some other virus is also hiding??

Please help.......
System restore is disabled. I did run all the scanners as suggested; I even ran hijack this and told it to delete/fix all the threads.... Most probably should not have done that...
I cannot run any system activity on the computer as it terminates, and on the clients pc almost every thing terminates.

:thumbsup:
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#2 Tomo2

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Posted 10 January 2008 - 04:04 PM

Hi,
Would you be able to download Avast! Home edition Here and run a boot time scan? Possibly on the less infected PC to regain control. For the moment focus on getting at least one PC virus free so you can give greater help to the clients PC. As you suggested the virus may have used a rootkit to hide itself. You can use a rootkit detector to remove the virus.
Panda Anti-rootkit
Sophos Anti-rootkit (requires you to fill out a form)

Hope that Helps!

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#3 quietman7

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Posted 11 January 2008 - 08:43 AM

Have your tried running your scans in "Safe Mode"?

Have you tried using System Restore or System Restore from a command prompt in "Safe Mode" to return to a previous state before your problems began?
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#4 KingVeltie

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Posted 13 January 2008 - 02:44 AM

Hi all
Thanks for the replies. Yes system restore has been turned off and I have been scanning in Safe mode. The virus usually gets detected, quarantined and then deleted. However the symptoms still stays the same. None of the Windows XP system applications run as they get terminated. The longer the computer seems to be switched on, the worse it gets. Windows explorer also starts terminating after a while as soon as I start drilling down into the folders.
I am kind of frustrated at the moment..... :thumbsup:
Please do not stop sending help, we need to win this bacalid virus without reinstalling windows..
Regards, Melt :flowers:

#5 quietman7

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Posted 13 January 2008 - 08:33 AM

Please read and follow all instructions in the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". You may have performed some of these steps already. If you can't perform a step, then skip and continue with the next. In step #9 there are instructions for downloading HijackThis and creating a log. (This is a self-extracting version which will automatically install the current version of HJT in the proper location.) If using Windows Vista, be sure to Run As Administrator.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. Please include the top portion of the HijackThis log that lists version information. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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