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I Need Help With A Trojan/virus? Help!


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9 replies to this topic

#1 emi131

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Posted 09 January 2008 - 02:19 PM

I think i have a virus or a trojan but i dont know what it is or what to do.
Everytime im on a browser a pop up thing pops up and says
"your computer was infected bu unknown trojan"

then it wants me to click and download something called secure file or something.

Also, when i go on google...it sometimes says:
error! your browser was hyjackecd.Some results were changed by porn advertising!

Please help. My anti-virus doesnt show a sign of anything wrong.

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#2 nigglesnush85

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Posted 09 January 2008 - 02:23 PM

Hello,

What security software are you using?
Anti Virus
Firewall
etc
Regards,

Alan.

#3 emi131

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Posted 09 January 2008 - 02:37 PM

hi
im using anti-virus

#4 boopme

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Posted 09 January 2008 - 02:56 PM

Hello emi131 and welcome
Pleasr follow the instructions in this BC tutorial
How to remove the Smitfraud / Generic Zlob /

Then Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to start Windows in Safe Mode
Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox or the Opera browser click that Browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post requested logs and Let us know how the PC is running now.
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#5 emi131

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Posted 09 January 2008 - 03:11 PM

okay thanks...is it a virus?
will it halm my computer?

#6 boopme

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Posted 09 January 2008 - 03:39 PM

It actually sounds like a Rogue spyware application and should be removed by following the instructions. Did they give a name of the product they want you to purchase. There are specific tools to remove some of them.

Rogue Spyware Claims Multiple Victims
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 emi131

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Posted 09 January 2008 - 03:45 PM

i think it was called file safe or safe file or something like that

#8 boopme

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Posted 09 January 2008 - 03:57 PM

Well run those tools and post back their logs. we will see.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 emi131

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Posted 10 January 2008 - 01:23 PM

hi!
thankyou so much!
i followed your instructions and it has disappeared!
Thankyou!

#10 quietman7

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Posted 11 January 2008 - 08:39 AM

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

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