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Uninstall Of Avg7.5 Free Version Not Working..


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#1 Lunadriel

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Posted 09 January 2008 - 12:31 PM

I have tried to do in myself, with the Add/Remove programs option.

I have tried to do it from the 'All Program' list by clicking on 'AVG 7.5' then selecting the 'Uninstall' option.

I have tried reinstalling the free software as AVG suggests, and it still won't uninstall.

They offer no tech support for people using the free software that they offer for free. >.>

Please, if anyone can help me remove this software, I'd be in your debt.

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#2 nigglesnush85

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Posted 09 January 2008 - 12:48 PM

Hello,

Can you go into a little more detail about what happens when you try to remove AVG? do any error messages display themselves? also have you checked the event viewer? located in the control panel under administrative tools for more information on the problem.
Regards,

Alan.

#3 Lunadriel

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Posted 09 January 2008 - 12:49 PM

Local machine: installation failed
Initialization:
Error: Checking of state of the item file avgw.exe failed.
File opening failed. %FILE% = "C:\Program Files\Grisoft\AVG7\avgw.exe"
Permission denied

Exact message.

#4 ruby1

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Posted 09 January 2008 - 01:00 PM

have a look at the post number 10 in this thread :thumbsup:

#5 nigglesnush85

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Posted 09 January 2008 - 01:02 PM

Hello,

Are you logged on as the administrator on the system?
If you go to start run type msconfig go to the startup tab is AVG set to start with windows?
Go back to run and type services.msc can you see all the AVG components set to started?

Download the unlocker tool from http://ccollomb.free.fr/unlocker/ then navigate to the file causing the problems C:\Program Files\Grisoft\AVG7\avgw.exe. right click and select unlocker it will give you a list of files that are using avgw.exe, Dont tell it to unlock them all as it might crash your system can you list the files that are using it?
Regards,

Alan.

#6 Lunadriel

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Posted 09 January 2008 - 01:19 PM

ruby, that has been tried already.

I will see if that works and yes, I this is an administrator account.

#7 Lunadriel

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Posted 09 January 2008 - 01:25 PM

It is not listed under msconfig but it is listed under services.msc as started.

Should I try the unlocker tool then?

#8 nigglesnush85

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Posted 09 January 2008 - 01:34 PM

Its just to see what programs are using the file, It could be a simple case of not uninstaling because the file is being used by something else.
Regards,

Alan.

#9 Lunadriel

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Posted 09 January 2008 - 01:38 PM

C:\Program Files\Grisoft\AVG7\avgw.exe-I can't even find it to unlock it.

Okay, so what should I do to not be using it then?

Do I use the stop option under services.msc?

#10 nigglesnush85

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Posted 09 January 2008 - 01:48 PM

If you can't see the file, its either

1 hidden, in which case go to control panel and select folder options check display hidden files and folders and look again.
2 The file has been deleted which would explain a great many things.

I know you mentioned that you had tried to re install AVG, could you install the same version you have again, this should restore the problem file then restart and try the unlocker tool
If it wont let you remove AVG, then you can disable it completely so that it wont run at all, I'll talk you through that if you want.
Regards,

Alan.

#11 Lunadriel

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Posted 09 January 2008 - 01:52 PM

Okay, so I found four files. No clue if they are the ones I needed to find.

AVG Control Center
AVG Test Center
AVG Virus Vault
AVG Uninstall

I right click on them, and can see the wand for the unlocker tool. Do I click on the unlocker, and if so, which one?

And no, the uninstall listed does not work. Still the same message.

#12 Lunadriel

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Posted 09 January 2008 - 02:01 PM

Unlocker found no locking handle on any of those four files. v.v I feel so lost, lol.

#13 nigglesnush85

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Posted 09 January 2008 - 02:02 PM

I believe that the problem file is related to the test centre,
Regards,

Alan.

#14 Lunadriel

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Posted 09 January 2008 - 02:10 PM

Okay, I right clicked it and then clicked the unlocker tool. It said 'No locking handle found'. Use unlocker to try and delete it?

#15 garmanma

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Posted 09 January 2008 - 02:23 PM

Have you tried opening the AVG file and see if there's an uninstall folder?
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