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Please Urgent Request, My Sn, Bank Account, Etc May Be Compromised.


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#1 Andrew456

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Posted 08 January 2008 - 11:48 AM

Hello,

This is my first post, so if it is not perfect please tell me how to fix it for future posts. But I have some program, not one I personally downloaded, I don't know if it's spyware/ malware/ virus, etc.... All I know is that it attacks my spyware/ virus programs (I have CounterSpy (Paid), Avast 4.0 Home, Ad_Aware Home, Spybot Search And Destroy, Spyware Terminator, CCleaner, a-Squared (Free, HijackFree, and Anti-Dialer), Spyware Blaster, Spyware Guard, Spyware Doctor (Free Version that comes in the Google Pack), Windows Defender, AVG (Free, AntiSpyware, and AntiRootkit), Eusing Free Registry Cleaner, and all the programs you recommended to download in the Read First Topic). I also once had SpyCatcher Free, but I was forced to remove it, and CounterSpy due to the fact that they were compromised.
I am worried because I don't look at porn.... really, I don't download with Limewire, BitTorrents, or vist sites that I would say have spyware. I do have a firewall ZoneAlarm Free, but might get the paid version. I always run it in stealth mode for both Internet, and Local Servers, because I connect through a router, so I don't want to spread it throughout my family members computers.
As you can see, I am very, very concerned about these little buggers. Yet, every time I run a scan, usually around 80%-90% of the time, none of my programs find any "critical", or "medium" risk infections/ problems. I am going to have to unistall a lot of programs, which I have started to do, but it means that I am neck deep in trouble. The reason being was about one week ago I believed the problem to be fixed, when Counterspy removed four infections, AVG removed two, etc, etc. So, I thought it would be a great time to check my bank accounts (I'm only 17), but it still scares me because, I couldn't remember my username (it had been weeks), and I was asked to provide my SN, which I stupidly did. So a week later, still infected, I am now scared that someone might have my sn, bank account number, all my information. Please I need help it is very urgent.

Any help is greatly appreciated.

Thanks for reading my long post,


Andrew


I forgot to mention that it has disabled my ability to unistall programs using the Add/Remove service in Windows. I can turn it on, and it does load the programs, but where it would say unistall, the entire box is missing, it just says if I use the program a lot, rarely, etc.

Attached Files


Edited by Andrew456, 08 January 2008 - 11:56 AM.


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#2 OldTimer

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Posted 15 January 2008 - 12:45 PM

Hello Andrew456 and welcome to the BC HijackThis forum. I don't see any signs of viruses or malware in the log. Just a few housekeeping items to clean up.

I am going to have to unistall a lot of programs, which I have started to do, but it means that I am neck deep in trouble.

I don't understand that. Can you explain what programs you have to uninstall and why you have to uninstall them?

One other comment regarding the log. There are way too many security programs running. There is an old saying that goes like "If a little is good more is better". Well that is not always the case.

First, there are two anti-virus applications running. This can cause any number of problems because both are attempting to perform the same function and in the end, they will simply fight each other. One might win, one might lose, or they will block each other and both will lose. Between AVG Anti-Virus and Avast, keep the one you want and uninstall other one.

Moving on, I see the following security programs:A-Squared
AdAware
AVG Anti-Spyware
PC Tools
Spyware Terminator
Windows Live
WinPatrol
Spyware Doctor
It's a wonder the machine even starts up. Take a minimalist approach. Keep the one you like the best and disable all the others so they do not run at startup. If you want to do a manual scan occasionally with one of them to get a second opinion that's fine. But having them all active and running at the same time is asking for trouble. Think of it this way: 1 anti-virus, 1 anti=spyware/malware, 1 firewall. With those 3 items the best thing you can do is be aware of where you go on the web, what emails you open, what links you click on.

Now, that said, let's check and see if anything might be in there that is not showing up in the log. Download WinPFind35u.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind35u on your desktop.

Note: You must be logged on to the system with an account that has Administrator privileges to run this program.
  • Close ALL OTHER PROGRAMS.
  • Open the WinPFind3u folder and double-click on WinPFind35U.exe to start the program.
  • In the Drivers section click on Non-Microsoft.
  • Under Additional Scans click the checkboxes in front of the following items to select them:
    • Reg - Security Settings
      Reg - Session Manager Settings
      Reg - Software Policy Settings
      File - Additional Folder Scans
  • Do not change any other settings.
  • Now click the Run Scan button on the toolbar.
  • Let it run unhindered until it finishes.
  • When the scan is complete Notepad will open with the report file loaded in it.
  • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Use the Add Reply button and Copy/Paste the information back here. I will review it when it comes in.

If, after posting, the last line is not < End of Report > then the log is too big to fit into a single post and you will need to split it into multiple posts or attach it as a file.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#3 Andrew456

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Posted 17 January 2008 - 07:28 PM

Heheh. Well I don't have them all start at the system boot. I removed a few. Also I found out it was a virus by the name of Win32:Jeefo. I seem to have removed it, but still am checking for traces of it. I do have to reinstall all software affected by it, but my Windows files should be fine since I repair installed XP. But I am currently running the program you suggested.

Thanks you for replying.

Andrew




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