Did AVG provide a specific file name associated with this malware threat?
When an anti-virus quarantines a file by moving it into a virus vault (chest), that file is essentially disabled and prevented from causing any harm to your system. The quarantined file is safely held there and no longer a threat
until you take action to delete it. One reason for doing this is to prevent deletion of a crucial file that may have been flagged as a "False Positive
". If that is the case, then you can restore the file. Have your tried rebooting in "Safe Mode
" so you could restore the file?
"Understanding AVG7 Free Virus Vault
"AVG FAQ #647: I have some files in the AVG Virus Vault. What next?
When your system shuts down/reboots, are you getting any error messages?
In Windows XP, the default setting is for the computer to reboot automatically
when a fatal error or crash occurs. You should be able to see the error by looking in the Event Log
. Read "How To Use the Event Viewer Applet
An alternative is to turn off the automatic reboot
feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD).
To change the recovery settings and Disable Automatic Rebooting
, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break
keys to bring up System Properties.
- Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
- Make sure "Write an event to the system log" is checked and that "Automatically restart" is UNchecked.
- Click "OK" and reboot for the changes to take effect.
Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code
and other information that will allow you to better trace your problem. You can use Google to search the error code or post the information back here so we can assist you.
You can try the following to stop the shutdown:
Click on Start > Run and type: cmd
At the Command Prompt type: shutdown -a