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Computer Very Slow


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#1 dustee

dustee

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  • Local time:01:15 PM

Posted 07 January 2008 - 04:50 PM

Trying to fix my parents computer...

They have Win XP and use Mozilla Firefox.

There computer runs very slow most of the time and I have run Defrag, cleaned out Temp files, cleaned out Temp Internet Files, ran Adware SE, and now have ran Hijackthis, my log is below.

Also they have a screen that continually pops up and states that Outlook Express is not their default mail client, but it is...not sure how to get rid of this...

Thanks for your help in advance...

HIJACKTHIS LOG....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:58 PM, on 1/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\SYMANT~1\SECURI~1\NSCSRVCE.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Jean Eggleston\Desktop\COMPUTER FIX\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe (User 'Default user')
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.https;
O16 - DPF: 6th Street Omaha Poker by pogo - http://game1.pogo.com/applet-6.2.4.32/omah...a-ob-assets.cab
O16 - DPF: Aces Up! by pogo - http://game3.pogo.com/applet-6.0.4.37/aces...s-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.com/applet-6.3.4.64/slot...a-ob-assets.cab
O16 - DPF: Animal Ark by pogo - http://www.pogo.com/applet-6.5.3.37/animal/animal-en_US.cab
O16 - DPF: Armored Attack by pogo - http://game1.pogo.com/applet-6.3.2.25/ccta...k-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.com/applet-6.3.3.38/back...n-ob-assets.cab
O16 - DPF: Big Shot Roulette TM by pogo - http://game1.pogo.com/applet-6.5.2.26/roul...lette-en_US.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.com/applet-6.5.2.26/blac...kjack-en_US.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.com/applet-6.4.0.41/vide...k-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.com/applet-6.6.5.31/cana...nasta-en_US.cab
O16 - DPF: Checkers by pogo - http://game1.pogo.com/applet-6.5.3.37/chec...ckers-en_US.cab
O16 - DPF: Chess by pogo - http://game1.pogo.com/applet-6.5.0.45/ches...2-ob-assets.cab
O16 - DPF: Cribbage by pogo - http://game1.pogo.com/applet-6.4.0.48/crib...e-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.com/applet-6.5.1.31/chec...dflag-en_US.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.com/applet-6.1.3.21/domi...o-ob-assets.cab
O16 - DPF: Euchre by pogo - http://game1.pogo.com/applet-6.3.3.27/euch...e-ob-assets.cab
O16 - DPF: EZ Win Bingo by pogo - http://game1.pogo.com/applet-6.4.0.34/bing...e-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.com/applet-6.2.0.30/soli...2-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.com/applet-6.6.4.29/supe...bingo-en_US.cab
O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.com/applet-6.4.0.41/gree...k-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.com/applet-6.4.4.27/harv...t-ob-assets.cab
O16 - DPF: Hearts by pogo - http://game1.pogo.com/applet-6.1.4.22/hear...s-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://game1.pogo.com/applet-6.3.2.32/draw...r-ob-assets.cab
O16 - DPF: High Stakes Pool by pogo - http://game1.pogo.com/applet-6.5.3.44/pool2/pool-en_US.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.com/applet-6.5.3.44/jigs...igsaw-en_US.cab
O16 - DPF: Jokers Wild Poker by pogo - http://game1.pogo.com/applet-6.5.1.31/vide...swild-en_US.cab
O16 - DPF: Jungle Gin by pogo - http://game1.pogo.com/applet-6.5.3.37/gin/gin-en_US.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.com/applet-6.5.2.33/lott...ottso-en_US.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.com/applet-6.5.2.33/mahj...hjong-en_US.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.com/applet-6.4.1.46/mlsl...s-ob-assets.cab
O16 - DPF: NASCAR Web Racing by pogo - http://game1.pogo.com/applet-6.5.1.24/nasc...ascar-en_US.cab
O16 - DPF: Pai Gow by pogo - http://game1.pogo.com/applet-6.4.0.48/paig...w-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.com/applet-6.4.1.53/free...l-ob-assets.cab
O16 - DPF: Pebble Beach Golf by pogo - http://game1.pogo.com/applet-6.1.5.28/pebb...e-ob-assets.cab
O16 - DPF: Penguin Blocks by pogo - http://game1.pogo.com/applet-6.6.0.34/peng...guins-en_US.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.com/applet-6.5.3.44/wate...wheel-en_US.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.com/applet-6.5.3.37/flin...inger-en_US.cab
O16 - DPF: Pinochle by pogo - http://game4.pogo.com/applet-6.1.1.29/pino...e-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.com/applet-6.4.4.27/popf...u-ob-assets.cab
O16 - DPF: PoppaZoppa by pogo - http://game1.pogo.com/applet-6.5.3.37/popp...zoppa-en_US.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.com/applet-6.5.1.31/popp...ppit2-en_US.cab
O16 - DPF: Poppit TM by pogo - http://game5.pogo.com/applet-6.1.1.29/popp...t-ob-assets.cab
O16 - DPF: Quick Quack by pogo - http://game1.pogo.com/applet-6.5.0.45/hots...k-ob-assets.cab
O16 - DPF: QWERTY by pogo - http://game1.pogo.com/applet-6.5.3.37/squa...uares-en_US.cab
O16 - DPF: Ride The Tide by pogo - http://game1.pogo.com/applet-6.5.3.44/ride/ride-en_US.cab
O16 - DPF: SciFi Slots by pogo - http://game1.pogo.com/applet-6.5.0.45/slot...i-ob-assets.cab
O16 - DPF: Showbiz Slots 2 by pogo - http://game1.pogo.com/applet-6.5.3.37/slot...wbiz2-en_US.cab
O16 - DPF: Showbiz Slots by pogo - http://game1.pogo.com/applet-6.4.0.34/slot...z-ob-assets.cab
O16 - DPF: Spades by pogo - http://game1.pogo.com/applet-6.2.1.41/spad...s-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.com/applet-6.5.0.45/spid...r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.com/applet-6.5.2.33/sque...chies-en_US.cab
O16 - DPF: Stax by pogo - http://game1.pogo.com/applet-6.5.1.31/stax/stax-en_US.cab
O16 - DPF: Stellar Sweeper by pogo - http://game1.pogo.com/applet-6.4.3.28/swee...r-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.com/applet-6.5.1.31/swee...tooth-en_US.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.com/applet-6.5.1.24/hold...oldem-en_US.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.com/applet-6.5.3.37/peaks/peaks-en_US.cab
O16 - DPF: Tumble Bees by pogo - http://game1.pogo.com/applet-6.5.3.44/jumb...umbee-en_US.cab
O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.com/applet-6.3.3.27/turb...1-ob-assets.cab
O16 - DPF: Video Poker by pogo - http://game1.pogo.com/applet-6.5.3.37/vide...poker-en_US.cab
O16 - DPF: Wonderland Memories by pogo - http://game1.pogo.com/applet-6.5.3.37/memo...ories-en_US.cab
O16 - DPF: Word Whomp by pogo - http://game1.pogo.com/applet-6.5.3.37/word...homp2-en_US.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.com/applet-6.5.1.31/whac...kdown-en_US.cab
O16 - DPF: WordJong by pogo - http://game1.pogo.com/applet-6.5.3.37/word...djong-en_US.cab
O16 - DPF: World Class Solitaire by pogo - http://game1.pogo.com/applet-6.5.3.37/worl...class-en_US.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/3110/ftp...r31/brix6ie.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...tup1.0.0.15.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/as...rl/LSSupCtl.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/...s/yinst0401.cab
O16 - DPF: {3107C2A8-9F0B-4404-A58B-21BD85268FBC} (PogoWebLauncher Control) - http://www.pogo.com/cdl/launcher/PogoWebLa...erInstaller.CAB
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/as...trl/tgctlsr.cab
O16 - DPF: {4CC35DAD-40EA-4640-ACC2-A1A3B6FB3E06} (NeoterisSetup Control) - https://gw.alside.com/dana-cached/setup/NeoterisSetup.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1159631848093
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.com/ins...ckerutility.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp...302/Coupons.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.toontown.com/sv1.0.15.44/ttinst.cab
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - http://www.disney.go.com/games/downloads/g...GameManager.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/as...rl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/zu...aploader_v5.cab
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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#2 OldTimer

OldTimer

    Malware Expert


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Posted 18 January 2008 - 09:38 PM

Hello dustee and welcome to the BC HijackThis forum. The only hting I see int he log is a little miscellaneous housekeeping so let's take care of that while you are here.

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:
R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) - http://a19.g.akamai.net/7/19/7125/3110/ftp...r31/brix6ie.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...tup1.0.0.15.cab
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} - http://installs.spamblockerutility.com/ins...ckerutility.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/4056/ftp...302/Coupons.cab

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Other than that things look fine. The HijackThis forum deals exclusively with virus and malware issues. HijackThis does not have the capability to analyze performance, hardware or application issues. For these types of issues I would suggest posting to the Windows XP Home and Professional forum.

The techs in that forum specialize in matters pertaining to the operating system, performance and applications. Let them know that you have been to this forum and that no malware was found.

When posting to any other forum, do not post a HijackThis log or the post will simply be moved back to this forum for infection analysis. That is what HijackThis is used for and that is what we specialize in here in this forum.

Also, when posting in any other forum for assistance, give as much detail as possible regarding any issues that are occurring. The more information they have, the better the techs can analyze the issue and make any recommendations for resolving it.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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