Posted 07 January 2008 - 11:28 PM
Here is exactly what I was told. I will paste it in right after I explain why I made my decision. You will notice he gives me two options, but says that only one would be 100% effective. Since I have been dealing with this computer for a long time now, I decided to go for the 100% option, especially because he assured me all could be backed up. Let me know what you think. Thanks.
Hi, thanks for your patient
Your computer appears to have been infected by a backdoor trojan. These programs have the ability to steal passwords and other information from your system. I recommend you take the following steps immediately:
Use another, uninfected computer to change all your internet passwords, especially ones with financial implications such as banks, paypal, ebay, etc. You should also change the passwords for any other site you use.
Call your bank(s), credit card company or any other institution which may be affected and advise them that your login/password or credit card information may have been stolen and ask what steps to take with regard to your account.
Consider what other private information could possibly have been taken from your computer and take appropriate steps
This infection can almost certainly be cleaned, but as the malware could be configured to run any program a remote attacker requires, it will be impossible to be 100% sure that the machine is clean, if this is unacceptable to you then you should consider reformatting the system partition and reinstalling Windows as this is the only 100% sure answer.
If you wish to reformat then please let me know in your next response, I'll now continue with instructions for cleaning.
To be entirely safe you should update your system to Service Pack 2, but this should only be done, once your system is clean.
NOTE: Please do not install Windows XP Service Pack 2 yet, because this can cause troubles if installed on an infected PC.
Some security programs with active monitoring processes are known to interfere with automatic scanners and can actually prevent HJT fixes from taking effect.
Please turn off or disable Spybot-S&D for the duration of your malware cleanup. It may be the case that this program will automatically restart upon reboot; it will be necessary to repeat these disabling steps as required. Once we have successfully removed all of the malware in your system, it is important that you re-enable it once again to prevent future reinfection.
Run Spybot-S&D in Advanced Mode.
If it is not already set to do this Go to the Mode menu select "Advanced Mode"
On the left hand side, Click on Tools
Then click on the Resident Icon in the List
Uncheck "Resident TeaTimer" and OK any prompts.
Restart your computer.
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.
Please download SDFix by AndyManchesta and save it to your desktop.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
Double click SDFix.exe and it will extract the files to %systemdrive%
(this is the drive that contains the Windows Directory, typically C:\SDFix).
DO NOT use it just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Open the SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.
Copy and paste the contents of the results file Report.txt in your next replyalong with a new HijackThis log.
-- If this error message is displayed when running SDFix: "The command prompt has been disabled by your administrator. Press any key to continue..."
Please go to Start Menu > Run > and copy/paste the following line:
%systemdrive%\SDFix\apps\swreg IMPORT %systemdrive%\SDFix\apps\Enable_Command_Prompt.reg
Press Ok and then run SDFix again.
-- If the Command Prompt window flashes on then off again on XP or Win 2000, please go to Start Menu > Run > and copy/paste the following line:
Reboot and then run SDFix again.
-- If SDFix still does not run, check the %comspec% variable. Right-click My Computer > click Properties > Advanced > Environment Variables and check that the ComSpec variable points to cmd.exe.