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Modem Problem


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#1 Jove

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Posted 07 January 2008 - 01:29 AM

Go to the device manager and uninstall the modem and reboot the computer, the modem should then be recognized as new hardware and the installation wizard will take you through the process and try to find the appropriate driver/s for it. If this is a custom build with something like a US Robotics 57k modem you may need a little more information to make it work.

It alway helps if you provide the make and model of the computer so that we are all on the same page.


Problem is I have just installed a new Hard drive, it is a singular HD and its in a Compaq Presario 4403, The only disc I have for WXP are the ones it came with and they restore disk (SP1), if anyone is familiar with Compaq Presario there are 3 Disk

Compaq Restore Plus . . . . . . Start with this disk

Compaq Operating System CD MSWXPH

Restore Supplemental Software . . . . . Additional Applications, . . (I did not use this one Quikens, Disneyland, etc.)

. . . . . . . . . . . . . . . . . . . . . . . . . .

It also states on the OS CD, For the latest software and Drivers Visit compaq etc.

Problem is I have used these before and had no problems, I am wondering at this point if there is something on that 3rd disc ?

I am wanting to know as advice in the above quote, to uninstall the modem and reboot, am I going to find the original set up if it can not re-install automatically ?

since I am having modem problems, I set up the dial connection, it hangs after carpserv needs to close mesg., then I need to restart and the computer hangs because the modem wont close trying to connect, etc.

I need to go on line to upgrade to SP@ since I can not get the WXPSP2 CD to work, it sits there and spins.



This computer I am using is a CP 5300US, I believe the modem was automatically updated when I upgraded to SP2, it is a

PCTel Platinum V.92 Modem


The PC 4403 US, OS WXPSP1, that is the problem, its modem is a ;

Conextant HSFI V90 V 92 56K PCI Modem


If there is an expert out there I have a ModemLog, .


I have found that the PCI Device drivers are not installed !

Any comments are welcome !


I have decided to reinstall SP1, so, I'll check back but don't bother yourself !


I have decided to reinstall SP1, so, I'll check back but don't bother yourself with this !

Edited by Jove, 07 January 2008 - 02:04 AM.

When you don't have to worry about your computer anymore, you can start
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#2 Budapest

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Posted 07 January 2008 - 02:08 AM

You can download the modem driver from here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 ComputerWhizz7

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Posted 07 January 2008 - 03:13 AM

OK, what you need to do is when you run the CD's through the system, use ALL disc's provided by the manufacture. Next thing, you really need Windows XP Service Pack 2 to fix bugs within windows.

Post the modem log and then other members can post more idea's for you.

Also, your modem could be (not saying it is) faulty. If you think it's a faulty piece of hardware, take it into the shop that sold it to you and found out what they can do for you.

Edited by ComputerWhizz7, 07 January 2008 - 03:14 AM.

I came, I saw, I conquered. - Julius Caeser

#4 Jove

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Posted 07 January 2008 - 03:51 AM

OK, I just reinstalled SP1 and I'm having the same problem, will try to get a log back again.

About that driver fixing this modem is my best bet for ugrading to SP2 so, can I d/l it and then upload it to this other computer ?

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#5 Jove

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Posted 07 January 2008 - 04:23 AM

Well after the reinstall of SP1, I can not say that I am finding the missing driver, but I have found that the driver is working properly,, I,m still checking.

ModemLog_Conexant HSFi V90 V92 56K PCI Modem


01-07-2008 07:37:11.077 - File: C:\WINDOWS\System32\tapisrv.dll, Version 5.1.2600
01-07-2008 07:37:11.077 - File: C:\WINDOWS\System32\unimdm.tsp, Version 5.1.2600
01-07-2008 07:37:11.077 - File: C:\WINDOWS\System32\unimdmat.dll, Version 5.1.2600
01-07-2008 07:37:11.077 - File: C:\WINDOWS\System32\uniplat.dll, Version 5.1.2600
01-07-2008 07:37:11.092 - File: C:\WINDOWS\System32\drivers\modem.sys, Version 5.1.2600
01-07-2008 07:37:11.092 - File: C:\WINDOWS\System32\modemui.dll, Version 5.1.2600
01-07-2008 07:37:11.092 - File: C:\WINDOWS\System32\mdminst.dll, Version 5.1.2600
01-07-2008 07:37:11.092 - Modem type: Conexant HSFi V90 V92 56K PCI Modem
01-07-2008 07:37:11.092 - Modem inf path: oem0.inf
01-07-2008 07:37:11.092 - Modem inf section: ModemX
01-07-2008 07:37:11.092 - Matching hardware ID: pci\ven_14f1&dev_2f00&subsys_8d8c13e0
01-07-2008 07:37:11.358 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-07-2008 07:37:11.358 - Initializing modem.
01-07-2008 07:37:11.358 - DSR is low while initializing the modem. Verify modem is turned on.
01-07-2008 07:37:11.374 - Send: AT<cr>
01-07-2008 07:37:11.389 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.389 - Interpreted response: OK
01-07-2008 07:37:11.389 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
01-07-2008 07:37:11.545 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.545 - Interpreted response: OK
01-07-2008 07:37:11.561 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-07-2008 07:37:11.577 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.577 - Interpreted response: OK
01-07-2008 07:37:11.592 - Waiting for a call.
01-07-2008 07:37:11.608 - Send: ATS0=0<cr>
01-07-2008 07:37:11.624 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.624 - Interpreted response: OK
01-07-2008 07:37:11.624 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-07-2008 07:37:11.624 - Initializing modem.
01-07-2008 07:37:11.624 - DSR is low while initializing the modem. Verify modem is turned on.
01-07-2008 07:37:11.639 - Send: AT<cr>
01-07-2008 07:37:11.655 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.655 - Interpreted response: OK
01-07-2008 07:37:11.670 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
01-07-2008 07:37:11.827 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.827 - Interpreted response: OK
01-07-2008 07:37:11.842 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-07-2008 07:37:11.858 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:11.858 - Interpreted response: OK
01-07-2008 07:37:11.858 - Dialing.
01-07-2008 07:37:11.874 - Send: ATDT##########<cr>
01-07-2008 07:37:18.889 - Recv: <cr><lf>NO DIALTONE<cr><lf>
01-07-2008 07:37:18.889 - Interpreted response: No Dialtone
01-07-2008 07:37:18.889 - Hanging up the modem.
01-07-2008 07:37:18.889 - Send: ATH<cr>
01-07-2008 07:37:18.889 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:18.889 - Interpreted response: OK
01-07-2008 07:37:18.889 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-07-2008 07:37:18.889 - Initializing modem.
01-07-2008 07:37:18.889 - DSR is low while initializing the modem. Verify modem is turned on.
01-07-2008 07:37:18.905 - Send: AT<cr>
01-07-2008 07:37:18.905 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:18.905 - Interpreted response: OK
01-07-2008 07:37:18.920 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
01-07-2008 07:37:19.061 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:19.061 - Interpreted response: OK
01-07-2008 07:37:19.077 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
01-07-2008 07:37:19.092 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:19.092 - Interpreted response: OK
01-07-2008 07:37:19.092 - Waiting for a call.
01-07-2008 07:37:19.108 - Send: ATS0=0<cr>
01-07-2008 07:37:19.124 - Recv: <cr><lf>OK<cr><lf>
01-07-2008 07:37:19.124 - Interpreted response: OK
01-07-2008 07:37:19.124 - Session Statistics:
01-07-2008 07:37:19.124 - Reads : 24 bytes
01-07-2008 07:37:19.124 - Writes: 86 bytes
ATQ0V1E0 - OK
AT+GMM - +GMM: HSF V92 56K PCI Modem
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI: (07,16,20,25,35,73,88,B5)
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V4.06.10
ATI4 - Conexant HSF V92 56K PCI Modem
ATI5 - 181
ATI6 - SoftK56
CModem Version 12
Rksample Version 342
ATI7 - 255
ATQ0V1E0 - OK
AT+GMM - +GMM: HSF V92 56K PCI Modem
AT+FCLASS=? - 0,1
AT#CLS=? - COMMAND NOT SUPPORTED
AT+GCI? - +GCI: B5
AT+GCI=? - +GCI: (07,16,20,25,35,73,88,B5)
ATI1 - 255
ATI2 - OK
ATI3 - SoftK56V_B2.1_V4.06.10
ATI4 - Conexant HSF V92 56K PCI Modem
ATI5 - 181
ATI6 - SoftK56
CModem Version 12
Rksample Version 342
ATI7 - 255

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#6 Jove

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Posted 07 January 2008 - 04:55 AM

I have it where it will connect, . .but I am still having problems,


It won't disconnect if I click disconnect, it is always non responsive, hangs and will not close unless I end now, same with IE program

I can not get the internet to work it won't load the first page, it says that it is attempting to find yahoo buttons, this is IE,

when I go to tools and click Windows updates, it will not load the page, it just hangs ?

Will not close from restart needs to be manually shut down, hangs at saving your settings

Edited by Jove, 07 January 2008 - 05:05 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#7 Budapest

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Posted 07 January 2008 - 07:25 AM

You should install Service Pack 2. You can download it from here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Jove

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Posted 07 January 2008 - 02:27 PM

I would very much like to download SP2, however I can not get that computer on line, I am one problem I have found that may provide information as to the cause was found in the event viewer;

Is there a way to Download this to my Ext. HD then Usb connect upload to the computer in question ?


Security
Category; Logon/Logoff
Type; Failure Audit Properties, Event ID: 529
User NT Authority/System
________________________________________
Logon Failure
Reason; Unknown user name or bad password


I do not know how this happens, I do not have a password I am the Administrator in Accounts, This error repeats itself.

In the Event Applications;
Source Application Hang
Hanging application iexplore.exe, version 6.0.2600.0 hang module
ycomp4.0.2.2.dll, version 4.0.2.2, hang address 0x0000651e.

This error repeats itself.

Sorry that this thread is merged in partial subject matter with previous thread, it was unavoidable ?

Presently ; Attempting to D/L SP2 to transfer, will post Back, . .Thanks !

Edited by Jove, 07 January 2008 - 03:07 PM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#9 Jove

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Posted 08 January 2008 - 05:21 AM

Hello Budapest,

After so many hours I downloaded the, WindowsXP-KB835935-SP2-ENUJ.exe, and all I get is this is not a valid Win32 application.

Have any ideas ?

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#10 Jove

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Posted 08 January 2008 - 11:32 AM

OK, I upgraded Compaq Presario to WXPSP2, and can connect on line, . . BUt, I am getting the persistant carpser has to close, . .

My problem is that when I choose Internet Explorer I get a Yahoo home page and it hangs, . . .
In the Event viewer I am getting Descriptions;

1. Application Error
Faulting application carpserv.exec. version 1.0.0.1. faulting module dsound.dll. version 5.3.2600.2160. fault address 0x00002650.

2.Application Hang
Hanging application iexplorer.exe. version 6.0.2900. hang module hungapp.version 0.0.0.0. hang address 0x000000000.

3. = 2. (Repeated)

4.= 2. (repeated) etc.

5. Application Hang and others seem different but were before SP2 upgrade

So can you help me to get it going ?

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#11 Budapest

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Posted 08 January 2008 - 01:32 PM

Did you install the modem driver (refer to my post #2)?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Jove

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Posted 08 January 2008 - 01:47 PM

The driver has been installed.

I know that it can get me connected after restart I have not tried all of its capabilities yet like disconnect and connect again, previously it would not do that.

At this time I am having hang issues with the internet connection as I can not get connected, it hangs on the connection attempt, I need to get to windows to update sp2, . . .

I am not sure if a video adapter can solve this , I have just set the Internet options to default and am going to try that and so on, something tells me that something is up though, since, . . My dial up connection on this computer, (5300US) has been not getting connected because the user name gets messed up, this happens when I dial in using the other computer (4403 US) < this is the computer I am not able to get on line with.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#13 Budapest

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Posted 09 January 2008 - 03:22 AM

Did updating the driver solve the carpserv.exe problems?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Jove

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Posted 09 January 2008 - 03:56 AM

No, I am still having problems with it, I believe that I reinstalled the V.9 56 Platinum, but I can dial up but believe that I am having problems with the PCI.

In troubleshooting this issue;

The modem Virtual Technician cannot detect modem.

If you have an internal modem, please make sure that the modem is inserted properly into your PCI slot. If you have an external modem, try using a different serial or USB port.

My modem is a dial up line that conncets to the rear outside lower tower.

The carpserv is still messg. me and has to close, I really don't know what closes but I do not have any sound when dialing, the speakers are on, and working, I can judge this by the static when the volume is up per dial on speakers, but there are no other computer sounds etc.

If there is a PCI problem it may account for all the hangs I am getting, i.e., ISP dialer, does dial once is a mistake is made like my other computer is connected and it can not get a dial tone, it will not dial again until I restart.

There is another sound, audio driver issue but I am going to need to track it back, it has slipped my mind for now !

Yeah I am having major hangs problems with this, . .
BTW Budapest,
Do you recall the Java update you turned me on to ?

You should then check in Add or Remove Programs. If there are any other Javas besides Java™ 6 Update 3 remove them.

Old versions of Java have vulnerabilities that can be exploited.

I went there on said computer it has changed to update 4, but when I went to D/L it gave me timed out it did that several times, I don't know if that is part of the problem ?

But, is this isn't an automatic update is it it used to be update 3 ?

Edited by Jove, 09 January 2008 - 05:15 AM.

When you don't have to worry about your computer anymore, you can start
living again !

vrwqzc.gif
Success is a result, not a goal. . . . Flaubert


#15 Budapest

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Posted 09 January 2008 - 06:16 AM

Do you have any sound at all on your computer?

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "! ", "?" or "X" symbols, particularly next to sound devices.

I wouldn't worry about the Java thing for now. There seems to be a bit of confusion at their end as to which is the latest update. It says Java Runtime Environment (JRE) 6 Update 4 but if you click on the ReleaseNotes it says Update 3 is the current version.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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