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Hp Dvd Writer 640b Stopped Working


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#1 SharpieInvent

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Posted 05 January 2008 - 07:53 PM

I own a HP Paviliona1020n.

While burning family photos, my HP DVD Writer 640b stopped detecting the blank DVDs I was inserting. I also determined that my dvd drive stopped detecting other media such as blank cds, dvd movies, and cds. I went to device manager and saw that there was a red x before the dvd drive's name:

Posted Image

It seems that the drive is uninstalled.

Here are pictures of the Driver Properties:

Posted Image

Posted Image


I tried updating the drive and enabling the device, but those attempts failed. I rebooted my computer, but it didn't detect any new hardware. How can I reinstall the driver? Is there any more information I should be supplying?

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#2 DaChew

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Posted 05 January 2008 - 08:46 PM

It looks like you have a "classic" case of filter driver conflict, the gear/sonic/whatever the crap it's called, is in a fight with anydvd.

===============================================
Filter Driver Load Order - ImgBurn v2.3.2.38
===============================================

Upper Device Filter: redbook
Upper Class Filter: [None Found]
Device: CD/DVD-ROM Device
Lower Class Filter: MxlW2k
Lower Class Filter: AnyDVD
Lower Device Filter: imapi

Filter Name: redbook
File Name: C:\WINDOWS\system32\DRIVERS\redbook.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: Redbook Audio Filter Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.

Filter Name: MxlW2k
File Name: C:\WINDOWS\system32\Drivers\MxlW2k.sys
File Version: 1.0.1.109
File Description: MusicMatch Access Layer KMD
Product Name: MusicMatch Access Layer
Product Version: 1.0.1.109
Company Name: MusicMatch, Inc.
Copyright: Copyright © 2000 MusicMatch, Inc.

Filter Name: AnyDVD
File Name: C:\WINDOWS\System32\Drivers\AnyDVD.sys
File Version: 6.3.0.0
File Description: AnyDVD Filter Driver
Product Name: AnyDVD
Product Version: 6.3.0.0
Company Name: SlySoft, Inc.
Copyright: Copyright 2002 - 2007 SlySoft, Inc.

Filter Name: imapi
File Name: C:\WINDOWS\system32\DRIVERS\imapi.sys
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
File Description: IMAPI Kernel Driver
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180
Company Name: Microsoft Corporation
Copyright: © Microsoft Corporation. All rights reserved.


my filters are working fine

to remove filters(remember to reboot)

http://www.cdr-zone.com/forum/about4719.html

or

http://support.microsoft.com/?scid=kb%3Ben...p;x=12&y=13

of course the drive could just be dying??????

Edited by DaChew, 05 January 2008 - 08:50 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 SharpieInvent

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Posted 14 February 2008 - 11:53 PM

I've removed the filters according to the Microsoft page, but the driver still isn't working/enabled. The Dvd driver could be dying...

Just wondering, but if I reformatted my computer would the driver be recognized again? Any other suggestions on how to enable my driver?

#4 SharpieInvent

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Posted 19 February 2008 - 01:11 AM

Any help? ):

#5 hamluis

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Posted 19 February 2008 - 08:27 AM

A driver cannot die...it's just an interface.

The hardware can die, the driver can become corrupted...result to user can be the same, loss of function.

If you suspect any driver, the thing to do is to remove the drivers (via Device Manager), reboot and let XP autodetect the device again. If the device came with a drivers CD, have it handy.

If you suspect the hardware, the first thing I would do is...move it. Move it to another connection on the same system, a new system...do something to verify that it works or doesn't work. A different system is always better for these temporary tests.

Reformatting...should have no impact on hardware problems. Reformatting only directly impacts the boot partition/drive, the file system, and the hard drive (or that portion of it which is used for the install of the O/S).

Louis

#6 DaChew

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Posted 19 February 2008 - 08:47 AM

1. remove the drive from device manager and reboot?
if you haven't already tried that?

2. make sure the cables are firmly connected

3. post a filter driver log?
that was a witch's brew you had before?

http://www.bustrace.com/products/devfilter.htm

I really don't like the ms way of doing filters

even if the drive is dead these steps are necessary to be sure, trying the drive in another computer is also a good idea
might have a bad cable or power connection?

Edited by DaChew, 19 February 2008 - 08:49 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#7 SharpieInvent

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Posted 22 March 2008 - 01:02 AM

Sorry for the long response time.


A driver cannot die...it's just an interface.

The hardware can die, the driver can become corrupted...result to user can be the same, loss of function.

If you suspect any driver, the thing to do is to remove the drivers (via Device Manager), reboot and let XP autodetect the device again. If the device came with a drivers CD, have it handy.


I removed the driver, and now it's detected again.


If you suspect the hardware, the first thing I would do is...move it. Move it to another connection on the same system, a new system...do something to verify that it works or doesn't work. A different system is always better for these temporary tests.


I'm not sure if I still have conflicting software on my computer. I'll post a filter log (or anything else I need to post).

Reformatting...should have no impact on hardware problems. Reformatting only directly impacts the boot partition/drive, the file system, and the hard drive (or that portion of it which is used for the install of the O/S).

Louis


I've decided not to reformat. Thanks for the advice and useful reformatting tip, Louis.




2. make sure the cables are firmly connected


Is there a tutorial on how to do this properly?

3. post a filter driver log?
that was a witch's brew you had before?

http://www.bustrace.com/products/devfilter.htm


My filter log for the HP DVD Writer 640b:

----------------------------------------------------
Filter Driver Load Order http://www.bustrace.com
----------------------------------------------------

Upper Class Filter: GEARAspiWDM
Upper Device Filter: redbook
Device Object: HP DVD Writer 640b
Lower Device Filter: imapi

Driver Name: gearaspiwdm.sys
File Location: c:\windows\system32\drivers
File Description: CD/DVD Class Filter Driver
File Version: 2.0.6.1 [2.0.6.1]
Product Name: GEAR.wrks
Product Version: 8.xx [2.0.6.1]
Company Name: GEAR Software Inc.

Driver Name: redbook.sys
File Location: c:\windows\system32\drivers
File Description: Redbook Audio Filter Driver
File Version: 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) [5.1.2600.2180]
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2180 [5.1.2600.2180]
Company Name: Microsoft Corporation

Driver Name: imapi.sys
File Location: c:\windows\system32\drivers
File Description: IMAPI Kernel Driver
File Version: 5.1.2600.2714 (xpsp.050705-1524) [5.1.2600.2714]
Product Name: Microsoft® Windows® Operating System
Product Version: 5.1.2600.2714 [5.1.2600.2714]
Company Name: Microsoft Corporation
------



even if the drive is dead these steps are necessary to be sure, trying the drive in another computer is also a good idea
might have a bad cable or power connection?


If there is a way for me to distinguish a bad cable or power connection in a tutorial, could you please post it? I've never opened this computer before.

Thanks for the advice DaChew.


*Edit* I tried playing an audio disc in the dvd driver, but it didn't detect/autoplay.

Edited by SharpieInvent, 22 March 2008 - 01:07 AM.





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