Posted 06 January 2008 - 05:19 AM
Sorry to hear about that. I work for Tier 3 at T-Mobile, and we handle all the data aspects of the company. 80% of our business is working with laptops/desktops and a lot of calls coming in are on Vista. What I, and my co-workers have personally noticed is that Windows Vista Home Basic, is crap. That's the clean, unfiltered truth. I personally have Home Premium, and I've had my fair share of problems with it, but I can just imagine the thousands of frustrated people with Basic. So, I highly recommend downgrading (in my opinion upgrading) to XP Pro. If that's not an option, upgrade to Premium. If that's not an option you can look at all the different settings to see if you can smooth things up a bit.
First, check Start - then type in MSCONFIG in the search box. Then, go to the services tab. Click on the box listed "hide all microsoft services". Then, disable all. This will disable all services from running besides microsofts that are required to run your comp. You can browse through the list for spyware and anti-virus that you want to run. Then, go to the startup tab and disable all there, and again, go through the list to see if theres anything specific you really want/need to startup when your comp starts up. Then click ok, and restart. This will make it so your computer doesn't load unneccasary programs at startup that can make your computer lag. I believe vista automatically has defrag set up to do it in the background, but just in case you can do it manually. Although, that shouldn't be the problem. As far as why norton can't connect to do the update. Could be anything. Is windows firewall on? ANy other firewalls running? Try reinstall? I personally am not a fan of norton one bit. I recommend going to download.com and downloading AVG Anti Virus, and/or Zone Alarm firewall. Both free, got awards and all, very popular, and most important - very effective. As far as spyware - Spybot search and destroy is great. Free as well.